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10 Hottest Tips to Sustain High Utilization
-By Randy Mysliviec, CEO of RTM Consulting

The most challenging aspect of running a Professional Services Operation (PSO) is managing the utilization of people.  While there are many important aspects of managing a PSO, managing utilization of human capital is fundamental to making a profit.  Unfortunately the majority of PSO’s in the market today do not achieve their full potential when it comes to fully utilizing human capital.

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2008 Professional Services Compensation Survey Results

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Find out what other software companies are paying for Professional Services talent, from Consultant to VP of Professional Services.


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Tips from the Trenches: The Collective Wisdom of Over 100 Professional Services Leaders

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(Buy 5 or more and pay only $24.95 per book plus shipping. For orders of 10 or more, contact admin@psvillage.com for special pricing.)

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PSVillage is proud to offer our recently published book written by over 100 PSVillage members.  This book is chock full of tips - 165 of them to be exact - from developing a PS Strategy and Charter to Services Marketing and Selling to managing your offshore resources. We hope you enjoy it so much you’ll tell all your friends and colleagues about it.  Download complimentary ebook.

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The children of the world are our future.

PSVillage has partnered with Schools for Humanity, our member-founded non-profit, dedicated to building schools for underprivileged children in developing countries. With your help, we can begin constructing our first school and work towards eliminating illiteracy one village at a time. Learn more.
Discussion Forum

The company I work for reimburses consultants for their actual meal expenses incurred instead of using the government per diem rates. The company is not under any government regulation or contract to use either/or so this appears to be a pure business cost management decision.

Can anyone point to a case study or research that recommends which solution is the most cost effective?

My preference is to use per diem in order to reduce the administrative burden the consultants face by entering each meal as a line on their expense report combined with saving and submitting the receipts. It is my belief that the administrative costs of using meal actuals (saving receipts, individual meal entries on expense reports, submitting receipts, Finance reconciling receipts, invoicing, etc.) outweighs any intended savings than if per diem were used (I may be wrong). This seems hard to quantify.

Thank you!

Brandon W.

>>See all discussion threads and member responses in the archives
PSVillager Spotlight
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Amy Stuart
VP of Professional Services Delivery, GTSI
1982 Cadillac Cimarron - which sounds impressive but it was basically a Chevy Cavalier with a nice hood ornament.
Thep Phanom, Thai Restaurant - San Francisco, CA
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