Building Internal Relationships: How Would You Grade Your PSO?
by Tobias Kederer, VP, PMO & Professional Services, Surescripts

Instead of exploring one particular Professional Services topic in great detail, the objective of this discussion is to explore the general dynamics a successful PSO (Professional Services Organization) as part of an Enterprise Software company needs to be in tune with in order to be successful. One size doesn’t fit all, so if you are expecting a detailed step by step recipe on what ...Read More

7 Tips for Creating a 360 Degree View of Your Project Operations
by Cydney Berry, Vice President, Mobiquity, Inc.

I have asked myself the following question countless times over the last 20 years. Why is it still impossible to find an end-to-end PSA solution that meets the needs of the business, operations and, most significantly, the project managers? The reason why I place such a heavy emphasis on ease of use and functionality for project managers is that they are the ones that are the day-to-day shephe ...Read More

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PSVillage Professional Services Industry Benchmark

The PSVillage Professional Services Industry Benchmark results enable professional services organizations (PSOs) to measure their performance against their peers and identify areas for improvement in their human capital, finance and operations management.

Instead of wading through hundreds of pages to find the key nuggets of data, you can readily view the actual responses—aggregated into tables and chartsfrom services leaders from pure services firms and software companies with P&L responsibility who completed the survey. Throughout the year, newly completed surveys will be dynamically added to the tables so you always have real-time access to the most current data.

The PSVillage PS Industry Benchmark results will enable you to:

  • More effectively manage your organization's human capital:  View key metrics (e.g., salaries, bonuses, billable rates, target utilization) for 19 different PS roles in management, sales support, operations, and delivery.
  • Improve your financial operations and success measurements:  Compare your gross margin target, operating income margin, expense targets, and other key data to your peers.
  • Measure your performance against the most comparable organizations:  Filter the results based on geography, company size, professional services organization size, and software delivery model. 
  • Be confident in the results:  Surveys are exclusively submitted by executives with P&L responsibility.

For more information, view the slideshow or download the Professional Services Key Performance Indicators (KPIs) and other metrics used in this study.

We welcome services managers with P&L responsibility in software companies or services firms to login and complete the benchmark survey.  To obtain a login ID, register as a Guest or Premium Member.  After you login, you can access the survey by selecting My Profile and then select PS Benchmark Survey (in the upper right of the page). Premium Members with P&L responsibility who complete the survey will receive 1-year complimentary access to the results.

Use the secure online form to purchase either 30-day or 1-year access to the survey results.

Participants who have purchased access to the survey results may log in to access the results and view over 150 tables and charts.

Questions? Please contact us.

                                 A Special Thanks to Our Benchmark Sponsors:

                    Tenrox PS Benchmark Sponsorship logo      Compuware PS Benchmark Sponsorship logo





Expand Your Knowledge... Leapfrog Your Peers

The PSVillage Professional Services Library, the first-ever resource of its kind, provides professional services managers with a rich repository of practical tools, methods, and resources to help build, run, and optimize a professional services business.  All documents have been submitted by PSVillage members—many with over 20 years of professional services management experience. 

If you're looking to fine-tune your PS operations, you'll find tools such as a gross margin calculator, a skills matrix, and travel policies.  If you're setting up a new PS business, you'll find sample contracts (e.g., master services agreement, statement of work, and partnership agreement).  To better manage engagements, you can download excel spreadsheets for risk assessments, project financials, or project reviews. You can also view presentations on topics such as best practices in the cloud, and essential traits of effective consultants. To find specific templates, models, guidelines, presentations, and more that will help you manage your PS business, view the full list of library items.

Using the Library

  • Both Guests and Premium Members can view abstracts of all library items.
  • Premium Members can view and download library documents.
  • Your book bag enables you to easily store library items that can be retrieved later.
  • Visit our FAQ and learn how you can contribute items to the library in exchange for complimentary Premium Membership.

Search Library

Join our Global Community of 3,000 Professional Services Leaders

At PSVillage, our mission is to provide a supportive and resource-rich environment for Professional Services and Consulting Leaders globally.  Whether you lead a Professional Services Organization (PSO) in a software or hardware company, manage a team of IT Professional Services practitioners in a consulting firm, or are ramping up a services group in a startup, the PSVillage community is here to help you succeed! 
There are two ways in which you can participate in the community:
Guest Account– gives you limited access to the PSVillage site at no charge, including the Job Board, Newsletter and more; however it does not allow access or participation in the Forums, access to the PSVillage Professional Services Industry Benchmark, the PS Academy or PS Library, or interaction with other members on the site.

Premium Membership– As a member, you'll be part of the inner circle with full access to the entire repository of premium content on the site, including access to research and reports, Forums, PS Academy, PS Library, Newsletter, Job Board, Executive Breakfast Notes, PS Pulse, and the ability to search and contact other members through the site. You’ll also receive discounts on programs, such as the Executive Breakfasts and PS Industry BenchmarkFor Premium Members only, take the PS Industry Benchmark Survey and receive free access to the Benchmark Results (a $995 value).

Limited Time Offer: Upload an accepted artifact to the PS Library and receive a year of free Premium Membership.  Contact PSVillage for details.

Learn More/Join



Any recommendations on a tool that will help with managing our resource assignment to projects? - Uriah  Read More

Is anyone aware of a Maturity Model for Centers of Excellence (COE) within a PS Firm? - Steve Read More

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