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Research

The New Professional Service Maturity Model Benchmark Report

Transitioning Technical Experts into Trusted Advisors Study

2007 Professional Services Automation Survey

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Recommended Reading

Offshore Developement & Technical Support Proven Strategies and Tactics for Success

- M. M. Sathyanarayan

Strategy and the Fat Smoker

- David Maister

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Darkling Wood

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Responses



IVR Call Center - Industry Standards

Hi: I am looking for some industry standards for IVR Call Centers in the US, especially for government projects. Does anybody have any leads/suggestions??

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Responses (1)

Hi Stanley: I Suggest that you contact The Service and Support Professionals Association (SSPA) for their benchmarking data on customer support. Their web site is http://www.thesspa.com. Regards, Randy
Posted by Randy on 02/07 at 04:46 PM
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PSVillager Spotlight

Chris Peters

Occupation

Managing Director, Functional Methods

First Car

1962 Karman Ghia (bought it from my sister)

Favorite Restaurant

Sullivan's, Denver CO

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