I have been put into a position to evaluate a current PS organization and recommend a growth strategy. I am looking for PS benchmarks to use
in evaulation and planning. An ideal benchmark report would address the various busines models out there, provide actual company
performance as examples of these models, and provide a description of what an organization would look like operating under these models.
If any one has used or run across some good industry reports, I would greatly appreciate it if you could share with me its title, author or
how to acquire.
The New Professional Services Maturity Model report published by Jeanne Urich and David Hofferberth should give you an excellent foundation to start from. This is particularly useful for a PS division with a software company.
I recommend this report, the content and metrics are excellent. Within the report there are two sites to get more information:
You may want to look at the Service Capability & Performance (SCP) Standards as a way to measure the performance of your operation against a set of industry accepted benchmarks. The standards provide specific details by which to compare the performance of your organization on over 100 business practices.
73 LTD Brougham. It started with a screwdriver, only had shocks on the back, and the brakes were iffy. I loved that car.
Favorite Restaurant
Seafood: Legal Sea Foods, Boston
Date night: The Bay Tower Room Boston (awesome views)
Italian: Almost anything in the North End, Boston
Steakhouse - Chops, Atlanta (my new home town)
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