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Business Consultant, Nomis Solutions - San Bruno, CA
Director of Product Marketing, Deltek - Washington DC & Virginia US.
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Transforming a Professional Services Organization
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PSVillage Executive Breakfast Series for Professional Services Leaders


Click Here for 2008 Breakfast Dates and Locations

Atlanta - Oct. 3, 2008
Austin - Oct. 3, 2008
DC - Oct. 10, 2008
Chicago - Oct. 10, 2008
Boston - Oct. 17, 2008
NYC - Oct. 17, 2008
Detroit - Oct. 24, 2008
Bay Area - Oct. 31, 2008


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PSVillage Professional Services Mentoring Program

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Recommended Reading
Offshore Developement & Technical Support Proven Strategies and Tactics for Success
- M. M. Sathyanarayan
Strategy and the Fat Smoker
- David Maister
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Passion, People and Principles

Functional Methods Blog
Darkling Wood
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Discussion Forum
IVR Call Center - Industry Standards

Hi:
I am looking for some industry standards for IVR Call Centers in the US, especially for government projects.  Does anybody have any leads/suggestions??

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PSVillager Spotlight
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Chris Peters
Occupation
Managing Director, Functional Methods
First Car
1962 Karman Ghia (bought it from my sister)
Favorite Restaurant
Sullivan's, Denver CO
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News
Merkle Hires Two New Executives to Lead Client Database Groups
Cast Iron Systems Announces New Vice President of Services Daniel J. Moore
Imperva Names Sunil Nagdev Vice President of Worldwide Services
Coremetrics Appoints Jay Holmstrom, Vice President of Worldwide Consulting Services
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