I’m struggling with how to maximize resource time w/o ruining the
quality of our timesheets or becoming a ruthless dictator… If
that’s possible.

One example is travel time. We’ve been fairly lenient in the travel
time dept, but it just got ridiculous last week with 12 hours of
travel logged to a 1-day project!

I can of course set travel time targets for each project, but my
conern is that people will just log time to misc internal project
w/o actually doing the work. I think that’s worse than the current
situation. I also have the added complexity that my team spends a
large portion of it’s time doing pre-sales work for our product
sales team. This time is virtually impossible to validate, b/c it’s
not tied to a client and it’s not billable. So, that’s another
category that can be abused.

How do people enforce time/utilization targets while making sure
that the time entered is accurate and accountable? Given that a
large (-50%) piece of our time isn’t billable or tied to a specific
client, any guidelines from PS veterans on how I can best manage
this?

I’d love to hear everyone’s thoughts on this, thx!