I’m working through redesigning an account management program. Focus of the AMs will be customer retention and satisfaction. Our product suite has a fairly large footprint, so there’s at least 3 key touchpoints within our customer organizations.
I’m interested in the ratio of AMs to customers that you’ve found to be effective.
73 LTD Brougham. It started with a screwdriver, only had shocks on the back, and the brakes were iffy. I loved that car.
Favorite Restaurant
Seafood: Legal Sea Foods, Boston
Date night: The Bay Tower Room Boston (awesome views)
Italian: Almost anything in the North End, Boston
Steakhouse - Chops, Atlanta (my new home town)
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