Hey Gang,

We’re overhauling our standard contract language for providing SAAS and/or hosted/managed services for our customers, and I’m struggling
to come up with the best language to address how the application will “perform” - that is, page render times for the end user. Our
application is very customizable (by the customer) and the page render times of reports/dashboards, etc. are highly dependent on what
the customer chooses to do with the application. However, many customers ask us to address the issue of application performance in
the contract.

Any suggestions?

I’ve already got good language that specifies that we measure availability and performance from a point within our own network (to
take the internet and the customer’s own network - two things completely out of our control) out of the picture.

Thanks in advance for any assistance you can offer.

Cheers,

Dean