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Principal Consultant, Cloud Consulting Group, LLC - Northbrook, IL

VP Video Customer Success, Avid - Tewksbury, MA

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3 Ways to Handle the Crunch of a Tough Economy

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PSVillage Executive Breakfast Series for Professional Services Leaders

Click Here for 2008 Breakfast Dates and Locations

Atlanta - Oct. 3, 2008
Austin - Oct. 3, 2008
DC - Oct. 10, 2008
Chicago - Oct. 10, 2008
Boston - Oct. 17, 2008
NYC - Oct. 17, 2008
Detroit - Oct. 24, 2008
Bay Area - Oct. 31, 2008

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The New Professional Service Maturity Model Benchmark Report

Transitioning Technical Experts into Trusted Advisors Study

2007 Professional Services Automation Survey

2006 Services Automation Market Analysis

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Professional Services Firm 50

- Tom Peters

The Trusted Advisor

- David Maister

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Emotional Intelligence for Project Managers

Professional Services Blog

The PSVillage Mentoring Program Blog

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IVR Call Center - Industry Standards
Hi: I am looking for some industry standards for IVR Call Centers in the US, especially for government projects. Does anybody have any leads/suggestions??

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PSVillager Spotlight

Sean Desmond

Occupation

VP Americas, Informatica Corp.

First Car

1971 Mercury Bobcat

Favorite Restaurant

Deluxe - Wilmington, NC

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News

Netsuite On-Demand Business Applications First with Native Support for Google Chrome™

Trusted Computer Solutions Names Gabby Wong, Vice President of Professional Services

OpenAir 2008 User Summit Website Leverages Collaboration Features to Foster Networking

Merkle Hires Two New Executives to Lead Client Database Groups

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