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Veteran Global Services Executive To Expand Integration Company’s Offerings

Mountain View, CA, February 5, 2008 - Cast Iron Systems, the fastest growing SaaS integration appliance vendor, today announced the appointment of Daniel J. Moore to the position of vice president of services. Moore has more than 17 years of senior management experience, during which he has built and led global solutions delivery organizations at both start-ups and top-tier consulting firms. At Cast Iron, Moore will build on the company’s momentous success by enabling its services organization to keep pace with a rapidly expanding customer base.

“Our business grew by 192 percent in 2007, making it essential for us to deliver successful implementations at a blistering rate,” said Ken Comée, CEO at Cast Iron Systems. “Dan has the breadth and depth of experience, particularly in Software-as-a-Service solutions, that Cast Iron needs to sustain our impressive growth.”

Prior to joining Cast Iron, Moore led the rapid development and implementation of SaaS solutions to track worldwide maritime cargo as the director of operations and advanced programs for SaviNetworks. As vice president of professional services for Saqqara Systems, he drove a continuously expanding list of customer implementations and operations for a SaaS catalog management solution to support over 25,000 production users in Asia, Europe, and the U.S. Moore has also served as director of alliances for Avaya’s $700 million CRM solutions portfolio and was responsible for double-digit growth in the group’s OEM and partner channels. As an entrepreneur, he was the co-founder and CTO of OpenShelf, where he drove all development and customer services, leading to the start-up’s successful acquisition. Earlier in his career, Moore spent nine years at Accenture, helping to grow the firm’s CRM practice into one of its largest revenue drivers.

“I was attracted by Cast Iron’s outstanding performance in the red-hot SaaS market,” said Moore. “The demand for rapid implementation services is growing in tandem with the demand for our simple, cost-effective integration appliances. The challenge is rapidly developing new Cast Iron delivery capabilities while maintaining the speed and quality of implementations.”

About Cast Iron Systems
Founded in 2001, Cast Iron Systems is the fastest growing SaaS integration appliance vendor. The company’s flagship iA3000 application integration appliance has garnered Network Computing’s Product of the Year for the past two years. Customers include Allianz, British American Tobacco (BAT), Emerson, Peet’s Coffee & Tea, PGP Corporation, salesforce.com, and Tesla Motors, among many others. Backed by Sequoia Capital, Norwest Venture Partners, and Lehman Brothers, Cast Iron is privately held and led by experienced technology executives from Informatica, Peoplesoft, Siebel, Oracle, Vitria, and webMethods. For more information on Cast Iron Systems, please visit http://www.castiron.com/

PSVillager Spotlight
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Chuck D'Antonio
Head Concierge (Senior Director, Professional Services) Acquia, Inc.
1978 Buick LeSabre. "It was only a two door, but it was 17 feet long!"
Arrows, Ogunquit, ME
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Discussion Forum
Services Delivery Satisfaction Matrices

Hi,

I am planning to establish and measure certain customer satisfaction
matrices for our professional services division.

I am interested in getting input on the following:

1. What matrices are you measuring, if any?
2. How do you measure them(methods\tools) etc.?
3. Impact of establishing such matrices (both positive and negative)
4. Advice on rolling out such matrices to the organization.

Thanks in advance,

Parag A.

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