Where PS Leaders Connect    
Home | About | Resources | Contact Us
Job Board
Training Specialist, Naviance - Washington DC and CA
Senior Consultant, Naviance - Washington DC
>>More jobs
Voice of Village
>>Articles
>>Read More
Events


image

>>Details & Register
>>All Events
Upcoming Webinars
Boston, April 6, 2010
Chicago, April 28, 2010

>>Learn More
Research
>>Learn More
Recommended Reading
- Tom Peters
- Paul Greenberg

>>More Books
PSVillager Blogs
>>More Blogs
Events News Archives

Glendale, California - December 8, 2009

Tenrox announced today that Ironworks Consulting has selected the Tenrox on-demand project workforce management software to improve employee resource management and project management processes to help ensure that projects finish on time and on budget, streamlining its project and service delivery processes.

After an extensive three month evaluation phase, Ironworks Consulting chose Tenrox over several other vendors because of its unique workflow-driven architecture, enterprise time and expense tracking, integration with SharePoint, Salesforce.com and QuickBooks applications and because it leverages the Microsoft technology stack, namely Microsoft SQL Server Reporting Services, OLAP and .NET applications.

Within the first phase of the Tenrox software implementation, Ironworks will be automating time and expense tracking to capture project time, costs and associated revenues for invoicing as well as integration with QuickBooks for accounts receivable processing and expense reimbursement. Phase two will consist of integrating resource management as well as integrating to its Salesforce.com CRM and to SharePoint. Phase three will include the Tenrox Project Planning module implementation to provide detailed task scheduling, budgeting, and resource assignment capabilities.

“We work in a very dynamic and fast-paced environment in order to best serve our client base,” said Sally Cunningham, CFO at Ironworks Consulting. “Priorities can be managed and projects can be delivered only if we have access to the right information at the right time. One of our biggest challenges was that we were starting to outgrow our existing resource management and project planning tools. As a result, we had less visibility into resource allocation and individual project status at any point in time,” explained Cunningham. “To solve these problems we embarked on a mission to have the right tools in place offering real-time visibility for tracking projects and resource planning. Tenrox provided a solution for our specific needs so we can continue the proactive mode of supporting our clients as we grow as a company.”

The Tenrox time and expense tracking, cost and revenue accounting, workforce planning, project planning and project process management software modules will be employed by 250 users at Ironworks Consulting to report time and expense from the company’s offices or while traveling. In addition, the software will help in capturing project costs and associated revenues for invoicing while helping Ironworks to gain visibility into key business metrics and to simplify resource management, billing, and comply with DCAA requirements.

About Ironworks Consulting

Ironworks is a management, IT and web consulting firm with one mission - never fail a client. Ironworks offers expertise to clients nationwide in the practice areas of Strategy and Program Management, Business Process Improvement, User Experience, Content Management, Portal Solutions, Enterprise Search, Service-Oriented Architecture, and Business Intelligence. Headquartered in Richmond, Va., Ironworks also operates from offices
in Tysons Corner, Va., Raleigh and Charlotte, N.C., and Minneapolis, Minn. For more information, visit www.ironworks.com.

About Tenrox

Tenrox online project management software solutions empower client companies to meet the challenges of globalization, enterprise fragmentation and increased regulatory scrutiny. Available on-demand or on-premise, Tenrox have served more than 800 organizations in 50 countries, maximizing project and resource management efficiency, data security and reliability. Since 1995, Tenrox has been offering its project management software tools to several, high profile clients such as GE Infrastructure -GE Fanuc, Rio Tinto Alcan, E*TRADE Financial Corp, Blue Cross Blue Shield NC. Alstom, IBM, SNC Lavalin, Hydro Quebec, Pioneer Natural Resources, Westinghouse Rail Systems, SAS, Thales, US Army, The Pentagon, Talisman Energy, Oxfam, Thermo Fisher Scientific, Estee Lauder and Wyeth. Tenrox project management software is available through direct sales channels and a network of worldwide partners. For more information about the company or its award
-winning family of products,
go to www.tenrox.com.

Media Contact:

Marie Melchiorre
Tenrox Public Relations
877-483-6769 Ext. 4603
publicrelations@tenrox.com

Take Part in our Online Community.
Visit: http://www.tenrox.com/community

Keep your Talents on Target, start Blogging now
Join our LinkedIn Group: Project Workforce Management

*Product or service names mentioned herein are the trademarks of their respective owners.

PSVillager Spotlight
image
Michael S. Kenny
Managing Director, Slalom Consulting
Opel Astra. Red 1.3L.
Vivande - St San Francisco CA Great Italian food, great atmosphere and I can walk home.
>>More about Michael
Become a PSVillager
JOIN
Sponsors
>>Learn More
Discussion Forum
Seeking Opinion on When to Bill and When Not to Bill?

We are a professional services organization within a software product
company.  Our products are all large scale applications in the electronic
payments field.  Every implementation is heavily customized to suit the
business needs of the client.  We are having internal discussions on
what activities should or should not be billed to the customer; mostly
surrounding project management but the discussion extends to all PS
staff as well. 

For example, our delivery methodology specifies that we have weekly
meetings with our senior management to review the status of projects. 
Project Managers prepare for and conduct a portion of the senior
review.  Should that PM time be logged against the customer project
and billed to the customer? 

Another example:  PMs spend time preparing invoices, addressing
billing questions, entering/checking/verifying/editing data in our
Oracle financial and project accounting systems.  Do other companies
bill the customer for this administrative time logged by PMs? 

Another example:  Since our applications are customized for every
implementation, there are inevitably software bugs.  Those software
bugs lead to internal review meetings, delays in delivery, and rework.
Although we would not bill for rework, should the time the PM spends
coordinating all the internal activities be charged to the customer? 

One last example:  our delivery methodology calls out specific
activities & deliverables such as Quality Gates, Quality Audits, Post
Mortem analysis, Executive Review sessions with customer execs,
weekly status reports and many more.  Where do other companies
draw the line between when an activity is billed to a customer because
it is part of the customer project, and when the activity is not billed
because it is an internal action that the company elects to perform that
is only tangentially part of the customer project?

This may seem like a simple question but it is really quite complicated. 
We are finding that making the transition from a pure software vendor
(our old model) to a services company (the new model) is not that
easy.  Maybe you have experienced the same thing. 

People are lining up on both sides of the aisle.  On one side are the
people who think we should bill every hour of time that we think about,
do something about, talk about or work on a project.  On the other side
are those who think that some of the things we do are driven by our
own internal desire for process, methodology and data, and, if an
activity is internally driven, we should not bill the customer as it is a
‘cost of doing business’. 

I’d be interested in any opinions or examples you have on the topic.

Thanks.

>>More