Topics Cited by Professional Services Executives as Critical and Timely

SANTA CLARA, CA., March 3, 2010 - PSVillage, the largest on-line community serving technology professional services and consulting leaders, announced today that it will host a series of executive breakfasts providing expert presentations and peer discussions on the latest compensation trends and cloud computing impacts on professional services organizations.

Open to professional services executives only, the breakfast offers a focused, technology sector-specific venue for sharing the latest thinking, practices and real-life experience with peers. “This is what we’re all about,” said PSVillage founder, Terry Jansen.  “We seek and provide vehicles that enable the sharing of information and professional advancement of our community.  The breakfasts have been extremely well-received because the topics are timely and selected by professional services executives, based on their current operational challenges.”

“Members of this community and attendees of the breakfasts each bring an average of 15-20 years of experience to the table,” said Ray Wolf, CEO at Green Integrated Services and advisory board member of PSVillage.  “This aggregation of thought-leadership is unparalleled and the information-sharing, extraordinary.  There’s really nothing else out there like it.”

The series will be kicked off in Austin, TX on March 5, followed by Atlanta on March 12, Washington DC on March 19, Chicago on April 16, New York City on April 22, Boston on April 30 and the Bay Area on May 7.  Compensation trend topics will include linking performance to compensation, how different plans are structured, cost of acquiring new skills, and how the economy is impacting compensation.  Cloud computing topics will include the comparison of IaaS, PaaS, and SaaS approaches, public, private and hybrid clouds, the role of professional services in migrating clients to cloud computing, cloud financial models, and emerging cloud computing technologies.

The series is sponsored by PSVillage sponsors: Tenrox, Compuware, OpenAir, Projector PSA, and Appirio.

About PSVillage

PSVillage is an industry-leading, global community of more than 1,600 technology professional services leaders representing over 750 companies. The site hosts a moderated discussion forum, an on-line magazine, a professional services compensation survey, job board, benchmarks, a spotlight of members and a variety of high value services including webinars, white papers, workshops, research and networking events.  To learn more, go to http://www.psvillage.com.

Contact:
Pam Crowley
Crowley Communication
(408) 529-9655
pamc@crowleypr.com

Compuware Changepoint for Technology Companies Helps Drive Product and Service Revenue, Manage Projects and Engagements and Ensure Customer Satisfaction

DETROIT-- February 15, 2010--Compuware Corporation (NASDAQ: CPWR) today introduced Compuware Changepoint for Technology Companies, a Changepoint offering that addresses the specific needs of technology companies such as software and hardware vendors. This new market focus expands on Changepoint’s award-wining project portfolio management (PPM) and professional services automation (PSA) capabilities and focuses on technology firms who depend on professional services to drive customer satisfaction and advance license sales.

“The technology industry is poised to lead the economic recovery, and professional services are a critical enabler for revenue growth and customer satisfaction,’ said Bob Paul, Compuware President and COO. ‘Changepoint is squarely positioned to help technology companies by providing a vital link between executive decision-making, product planning and development through to services delivery.”

Changepoint for Technology Companies provides executives with critical “big-picture” visibility to make informed and better business decisions. In addition, the Changepoint solution offers automated and unified management control and visibility across critical product and delivery functions in a technology company, including: product management, product development/R&D, support and maintenance and professional services. Changepoint’s marriage of PPM and PSA capabilities helps technology companies improve product planning and maintenance processes, ensure reliable release delivery and flawlessly execute on service engagements.

Changepoint customers such as MEDecision, Innovapost and StreamServe--along with recent customer wins such as Integware--validate the importance of professional services automation and the market need for a single, integrated solution to manage product planning, development and services.

“Among PPM practitioners, there is a rising need for solutions that span the needs of IT, product development and services,” said Matt Light, Vice President, Gartner Research. “PPM solutions that can support each of these distinct functions with tailored dashboards and metrics will provide a degree of visibility and insight previously unavailable to technology companies.”

Technology companies have become increasingly reliant on professional services to pave a path to revenue growth and profitability. According to the Technology Services Industry Association, technology services is the fastest growing segment in the technology industry, with global revenues of more than $300 billion and a growth rate exceeding that of software or hardware. 

Changepoint’s rich PSA heritage positions it uniquely to serve the needs of technology companies’ professional services divisions, allowing services teams to drive successful implementations while ensuring high service margins. With this new solution, Changepoint adds additional PPM capabilities to enable product management and R&D to better define, plan and execute on product strategy. Finally, the Compuware solution enables technology companies to take full advantage of services field expertise and customer knowledge to better define, plan and execute on product strategy.

“Product-centric technology companies in our existing customer base demonstrate that Changepoint’s PPM and PSA capabilities--harmonized within a single solution--are perfectly suited to address their challenges,” said Lori Ellsworth, Vice President, Compuware Changepoint. “With this one solution, our customers can more effectively plan product direction, control release schedules and enable flawless service execution.”

Compuware Changepoint is a whole product solution that maximizes professional services profitability while maintaining a focus on effective product decisions and delivery. It enables technology companies who drive services growth with strong margins to maintain bottom-line revenues, while also helping them deliver a competitive product and service mix for high ROI. Changepoint, unlike many point-product approaches, provides total operational visibility to increase resource utilization and improve services margins while also enabling effective product delivery.

Compuware Corporation

Founded in 1973, Compuware provides software, experts and best practices to ensure applications work well and deliver business value. Compuware solutions optimize application performance across the Enterprise and the Internet for leading organizations around the world, including 46 of the top 50 Fortune 500 companies and 12 of the top 20 most visited U.S. web sites. Learn more at: http://www.compuware.com.

Press Contact
Doug Anter, Compuware Communications and Investor Relations, doug.anter@compuware.com, 313-227-0127

For Sales and Marketing Information

Compuware Corporation, One Campus Martius, Detroit, MI 48226, 800-521-9353, http://www.compuware.com

Glendale, California - December 8, 2009

Tenrox announced today that Ironworks Consulting has selected the Tenrox on-demand project workforce management software to improve employee resource management and project management processes to help ensure that projects finish on time and on budget, streamlining its project and service delivery processes.

After an extensive three month evaluation phase, Ironworks Consulting chose Tenrox over several other vendors because of its unique workflow-driven architecture, enterprise time and expense tracking, integration with SharePoint, Salesforce.com and QuickBooks applications and because it leverages the Microsoft technology stack, namely Microsoft SQL Server Reporting Services, OLAP and .NET applications.

Within the first phase of the Tenrox software implementation, Ironworks will be automating time and expense tracking to capture project time, costs and associated revenues for invoicing as well as integration with QuickBooks for accounts receivable processing and expense reimbursement. Phase two will consist of integrating resource management as well as integrating to its Salesforce.com CRM and to SharePoint. Phase three will include the Tenrox Project Planning module implementation to provide detailed task scheduling, budgeting, and resource assignment capabilities.

“We work in a very dynamic and fast-paced environment in order to best serve our client base,” said Sally Cunningham, CFO at Ironworks Consulting. “Priorities can be managed and projects can be delivered only if we have access to the right information at the right time. One of our biggest challenges was that we were starting to outgrow our existing resource management and project planning tools. As a result, we had less visibility into resource allocation and individual project status at any point in time,” explained Cunningham. “To solve these problems we embarked on a mission to have the right tools in place offering real-time visibility for tracking projects and resource planning. Tenrox provided a solution for our specific needs so we can continue the proactive mode of supporting our clients as we grow as a company.”

The Tenrox time and expense tracking, cost and revenue accounting, workforce planning, project planning and project process management software modules will be employed by 250 users at Ironworks Consulting to report time and expense from the company’s offices or while traveling. In addition, the software will help in capturing project costs and associated revenues for invoicing while helping Ironworks to gain visibility into key business metrics and to simplify resource management, billing, and comply with DCAA requirements.

About Ironworks Consulting

Ironworks is a management, IT and web consulting firm with one mission - never fail a client. Ironworks offers expertise to clients nationwide in the practice areas of Strategy and Program Management, Business Process Improvement, User Experience, Content Management, Portal Solutions, Enterprise Search, Service-Oriented Architecture, and Business Intelligence. Headquartered in Richmond, Va., Ironworks also operates from offices
in Tysons Corner, Va., Raleigh and Charlotte, N.C., and Minneapolis, Minn. For more information, visit www.ironworks.com.

About Tenrox

Tenrox online project management software solutions empower client companies to meet the challenges of globalization, enterprise fragmentation and increased regulatory scrutiny. Available on-demand or on-premise, Tenrox have served more than 800 organizations in 50 countries, maximizing project and resource management efficiency, data security and reliability. Since 1995, Tenrox has been offering its project management software tools to several, high profile clients such as GE Infrastructure -GE Fanuc, Rio Tinto Alcan, E*TRADE Financial Corp, Blue Cross Blue Shield NC. Alstom, IBM, SNC Lavalin, Hydro Quebec, Pioneer Natural Resources, Westinghouse Rail Systems, SAS, Thales, US Army, The Pentagon, Talisman Energy, Oxfam, Thermo Fisher Scientific, Estee Lauder and Wyeth. Tenrox project management software is available through direct sales channels and a network of worldwide partners. For more information about the company or its award
-winning family of products,
go to www.tenrox.com.

Media Contact:

Marie Melchiorre
Tenrox Public Relations
877-483-6769 Ext. 4603
publicrelations@tenrox.com

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*Product or service names mentioned herein are the trademarks of their respective owners.

Glendale, CA, December 1, 2009 - - Tenrox, the industry leader in project workforce management applications, is now the largest independent provider of on-demand project management software and PSA (professional services automation) solutions. On-demand project management software helps project teams plan and manage projects, carry out resource capacity planning, control and report on project costs and budgets, and manage internal chargebacks. PSA solutions help service organizations, embedded service teams, and professionals ranging from consultants to software development organizations that manage billable projects, a resource pool, skills and availability, as well as time, billing and expenses.

The recent addition of customers such as Miranda Technologies, Eaton Truck, PCO Innovation, Nakisa, IDBS, GE Fanuc, Estee Lauder, and JDA Software brings the company’s project management software solutions to more than 100,000 project workforce users in 50 different countries. No other independent project management software provider has reached such a large, critical mass of sophisticated, dispersed and global project users.

Tenrox has built a steadily growing customer base since its inception in 1995, which has been made possible due to the functionality and versatility of Tenrox applications that provide visibility and project management efficiency to the many industries that rely on a project-based workforce. Rapid implementation, an intuitive user interface, and workflow driven configuration that require minimal or no customization have helped spur the ongoing increase in enterprise-wide user adoption. The movement towards on-demand solutions hosted and provisioned by Tenrox has been a very strong business driver.

“Our company has experienced rapid growth and it has become increasingly difficult to translate our time and expense capture process into client billings and expense reimbursements,” said Bradley Moore, Corporate Controller at Pivot Health. “Since the implementation, Tenrox has streamlined the way we capture data, generate client invoices, post accounting entries, and reimburse employees and contractors for their time and expenses. We have implemented Tenrox for everyone in our company (employees and independent contractors) and our T&E processing time and time to bill has greatly improved.”

“Ease of use, fast implementation, an intuitive user interface, compelling features like graphical workflows, and proven integration with existing applications provided by Tenrox software drive substantial improvements in productivity and operational efficiency for our customers,” explained Rafat Hilal, Tenrox Vice President of Technology.

“All of our employees use Tenrox, whether they work as consultants, project managers, subcontractors, administration or sales staff. We have been pleasantly surprised by the rate of adoption, finding that most staff need only a few hours training and are then able to perform all of the functions that they need to on a daily basis. We continually receive return on this investment, at the beginning we were able to reduce our invoicing time from two days per week to two hours per week, but even a few years into this system we find that we are still reaping the benefits of a well supported PSA, “ expressed Kate Watson, CMA, Candlewest.

Having reached the 100,000 user mark, Tenrox is continuing to look to the future. Hilal indicated that Tenrox is making significant investments in research and development. The product roadmap will continue to drive growth and innovation for Tenrox and includes the refinement of existing applications based on user feedback, the development of two major new product modules, and new enhancements to address the surging demand for on-demand solutions.

“In 1998, the Tenrox solution offered our engineering departments the easiest solution to implement while meeting all the requirements of a large number of contracts over a diverse team of employees. We continue to use Tenrox due to the user-friendly interface, simple administration and the ability of this program to just plain work with no issues whatsoever,” expressed Steve Dombrowski, Engineering Systems Manager, Amphenol Aerospace.

About Tenrox

Tenrox online project management software solutions empower client companies to meet the challenges of globalization, enterprise fragmentation and increased regulatory scrutiny. Available on-demand or on-premise, Tenrox have served more than 800 organizations in 50 countries, maximizing project and resource management efficiency, data security and reliability. Since 1995, Tenrox has been offering its project management software tools to several, high profile clients such as GE Infrastructure -GE Fanuc, Rio Tinto Alcan, E*TRADE Financial Corp, Blue Cross Blue Shield NC. Alstom, IBM, SNC Lavalin, Hydro Quebec, Pioneer Natural Resources, Westinghouse Rail Systems, SAS, Thales, US Army, The Pentagon, Talisman Energy, Oxfam, Thermo Fisher Scientific, Estee Lauder and Wyeth. Tenrox project management software is available through direct sales channels and a network of worldwide partners. For more information about the company or its award-winning family of products, go to http://www.tenrox.com.

Media Contact:
Marie Melchiorre
Tenrox Public Relations
1-877-483-6769 Ext. 4603
Direct: 450-686-7365
Email: publicrelations@tenrox.com

Pre-Built Integrations with Leading CRM and ERP Solutions Advances OpenAir’s SRP Leadership

OpenAir CEO Morris Panner Unveils Offering at Annual User Summit

BOSTON, Mass. - October 28, 2009 - OpenAir, Inc., a NetSuite Inc. (NYSE: N) company and a leading provider of cloud computing professional services automation (PSA) and services resource planning (SRP) software, today announced the launch of OpenAir Connect, a set of pre-built integrations available for some of the industry’s leading customer relationship management (CRM) and Enterprise Resource Planning (ERP) solutions.

OpenAir Connect enables enterprise organizations to realize the benefits of cloud computing PSA while protecting their investment in existing business solutions.  As a result, OpenAir SRP customers experience an accelerated quote-to-cash cycle by linking disparate systems into a single, streamlined flow of information.  Fueled by both SOAP and XML API’s, OpenAir Connect eliminates manual reentry of data while improving operational efficiencies through integrated workflows.  Building on OpenAir’s existing integration with NetSuite, OpenAir Connect supports integration with many of the industry’s leading CRM and ERP solutions including:

• OpenAir Connect for Oracle
• OpenAir Connect for SAP
• OpenAir Connect for Salesforce.com
  

In a recent independent study by SPI Research, organizations that integrated their PSA solution with existing CRM or ERP solutions to create an end-to-end SRP solution experienced significant improvements in project management, resource management, and operational efficiency, including:

• 35% increase in profit margins
• 80% increase in real-time visibility
• A project cancellation rate of only 1.5%
• An average of 5.2 concurrent projects managed compared to 4.5 with non-integrated PSA

“There is no better PSA solution on the market today or one that is more open to different platforms and systems,” said Eric Berridge, Founder of Bluewolf Group.  “Whether you are running Salesforce.com and Oracle or Salesforce.com and SAP, you can’t find a better PSA solution than OpenAir which will readily integrate into your infrastructure.”

“SRP will drive the future of the services economy,” said Morris Panner, CEO at OpenAir.  “Services companies have unique business needs, and therefore require unique systems to support them.  As services executives seek the answers to very difficult questions regarding profitability, project margins, and resource utilization, the visibility provided by an end-to-end integrated SRP system is becoming a business necessity.”

About OpenAir

OpenAir, Inc., a NetSuite Inc. company, is a leading provider of Software as a Service (SaaS) services automation software. With offices in Boston, MA, Toronto, ON, London and Sydney, Australia, OpenAir offers both professional services automation (PSA) and services resource planning (SRP) solutions, providing project-based organizations and firms the tools they need to grow their businesses quickly and profitably. Providing enterprise-level functionality for businesses of all sizes, OpenAir helps world-class firms to better capture billable time, manage projects and resources and bill customers. Coupled with a team of highly experienced consultants from some of the world’s leading services firms, OpenAir’s services automation solutions drive higher profits through improved utilization, visibility and data collection. To learn more, please visit http://www.openair.com.

NOTE: OpenAir, NetSuite and the OpenAir and NetSuite logos are registered service marks of NetSuite Inc.

NetSuite OneWorld Services Resource Planning (SRP) Delivers Global Visibility, Resource Optimization and Integrated Financial Management Across Currencies, Subsidiaries, Projects and Geographies

SAN MATEO, Calif. - October 27, 2009 - NetSuite Inc. (NYSE: N), a leading vendor of cloud computing business management software, today announced the availability of NetSuite OneWorld SRP, the first end-to-end cloud business management solution for global services businesses.  NetSuite OneWorld SRP gives global services businesses comprehensive real-time visibility, integrated financials, resource optimization and services management from corporate, to subsidiaries, down to the individual project level across geographies, currencies, and tax jurisdictions.  For more details on NetSuite OneWorld SRP, please visit http://www.netsuite.com/globalsrp, or attend a live NetSuite webinar hosted by NetSuite CEO Zach Nelson, being held today at 11am EDT. To register, visit: https://netsuite.webex.com/SRP.

Services-based businesses - whose revenue is primarily derived from delivering time and project-based consulting offerings - comprise a large segment of the global economy, particularly in developed nations.  These companies face an array of complex and volatile business dynamics - widely fluctuating local demand for resources, global pricing pressure and revenue recognition management constraints of complex, locally negotiated services delivery contracts.  In this context, making bad decisions can significantly impact profitability, cash flow and customer satisfaction.

Unlike manufacturing-based industries, global services businesses have lacked the integrated business management tools necessary to truly manage corporate performance on a global basis.  Spreadsheets and homegrown systems offer an opaque view into subsidiaries and divisions, making it difficult to weed out unprofitable projects.  Finding the right resource with availability to work on a project can be like finding a needle in a haystack.  Gauging demand and backlog across geographies is a guess at best. 

These businesses also face a number of complex mult--currency billing, expense and revenue recognition management issues across tax jurisdictions that can sap time, resources and increase financial risk - all while trying to ensure ongoing prompt project delivery, billing and receivables across dispersed divisions and subsidiaries.

NetSuite OneWorld SRP uses cloud computing to address the issues of global project and financial management.  The product’s comprehensive services management functionality makes it ideal for professional services, legal, accounting, business process outsourcing management and media-agency organizations with international operations.  With its automated multi-currency management, built-in support for international tax, compliance and sophisticated revenue recognition management, NetSuite OneWorld SRP eliminates arduous manual processes and shortens the period-end close cycle.  And because NetSuite OneWorld SRP is a native cloud solution, the software enables global services businesses to unlock these benefits with anytime, anywhere access and minimum capital expenditure, while ensuring fast deployment, and lean requirements for ongoing management.

“The combination of cloud computing and Services Resource Planning provides global services businesses with a powerful solution to manage the key drivers of any services business - revenue, utilization, profitability and days-sales-outstanding,” said Michael Fauscette, GVP of Software Business Solutions at IDC. “NetSuite OneWorld SRP is the most complete, end-to-end cloud-based business management suite that provides global services businesses with real-time visibility, resource management and operational control, across subsidiaries, currencies and geographies.”

“Most services businesses today run on software designed before the World Wide Web existed,” said Zach Nelson, CEO of NetSuite.  “NetSuite OneWorld SRP brings services companies into the Internet Age, and in so doing massively reduces cost while improving productivity. Instead of waiting three months to find out what happened yesterday with a given project or subsidiary entity, with NetSuite OneWorld SRP services-based businesses can finally manage their operation in real-time.”

NetSuite pioneered the Services Resource Planning category with its acquisition and integration last year of OpenAir PSA, providing services businesses with the first solution to streamline the complete services lifecycle throughout their business - from sales and marketing to services delivery, expenses, billings, and revenue management. Now, with the availability of NetSuite OneWorld SRP, NetSuite and OpenAir deliver the kind of integrated line-of-sight visibility that is necessary to allocate resources efficiently, improve project profitability, and drive cash flow - from the corporate level, to subsidiary, and all the way down to individual projects.

Global services businesses are turning to NetSuite OneWorld SRP to power their worldwide growth, drive greater performance and provide global visibility into such key performance indicators as project cost, profitability and margin, and multi-currency management.  NetSuite OneWorld SRP also enables a timely close process and more accurate revenue forecasts, as well as the visibility to efficiently manage resource allocation, improve project delivery and streamline time and expense processes.

Key Features of NetSuite OneWorld SRP

• SRP Global Real-Time Visibility: Global dashboards and reports that combine financial and operational project drivers (such as utilization, profitability) for projects, subsidiaries, geographies and at the corporate level.

• SRP Global Resource Management: Enables matching the best resource for the project based on skills, experience and availability from a global bench, across multiple geographies to deliver the best possible client experience.
  
• SRP Global Financial Management: Accelerates financial close and reduces financial risk through granular, revenue recognition management that utilizes project-based revenue recognition rules, together with automated divisional and corporate financial management and reporting.

• SRP Global Time, Expense and Invoice Management: Improves services productivity and reduces errors across all divisions with a powerful time entry system with “Offline” capability, together with an approval management process that can be tailored by client and project.

• Powerful Project Accounting: Easily and efficiently manage and analyze project finances from bid preparation through time and expense tracking to client billing systems and internal charge-backs.

• Multi-Currency & Tax Management: Support for multiple currencies and international taxes enabling comprehensive management, billing and revenue recognition of projects across multiple currencies and tax jurisdictions.
  

• SRP Global Accessibility: 100% web-based, on-demand solution ensuring ease of access from anywhere, enabling services teams on the road to stay connected with offline access via mobile devices enabling them to submit time and expenses, update and monitor project performance.

NOTE: NetSuite and the NetSuite logo are registered service marks of NetSuite Inc. 

Cloud Computing PSA Software Leader Enables Businesses to Manage Time and Expense via Full Mobile Access

BOSTON, Mass. - October 13, 2009 - OpenAir, Inc., a NetSuite Inc. (NYSE: N) company and a leading provider of cloud computing professional services automation (PSA) and services resource planning (SRP) software, today announced the availability of OpenAir Mobile on Blackberry AppWorld, giving project-based businesses the ability to manage mission critical services processes via full mobile access for time tracking and expense management.  OpenAir is the first and only PSA software company that makes it possible for services professionals to run their businesses via Blackberry.  To download OpenAir Mobile, OpenAir customers can go to Blackberry AppWorld http://www.blackberry.com/appworld and search for OpenAir and select to install. 

OpenAir Mobile for Blackberry only requires a client’s OpenAir credentials to sync with their account.  This new application, combined with the recent release of OpenAir Mobile for iPhone, provides the mobile services industry with ubiquitous access to key business metrics.  For more information about OpenAir Mobile please visit http://www.openair.com.

Unlike other PSA solutions, OpenAir provides services professionals with the ability to run their businesses in entirely the cloud.  OpenAir Mobile includes the following features that are essential to services professionals on the move:

• Access to OpenAir timesheets and expense reports using the easy-to-use, familiar Blackberry interface.

• Instantaneous synchronization with your OpenAir account to utilize up-to-date customer, project, and task data.

Among the many OpenAir clients taking advantage of the enhanced mobility and access provided by the OpenAir Mobile for Blackberry application is AeroScout.

AeroScout, based in Redwood City, CA, is the market leader in Unified Asset Visibility (UAV). AeroScout solutions use Wi-Fi-based Active RFID, sensors, RTLS and other technologies to provide complete wireless asset tracking and monitoring.  As a pioneer in the Wi-Fi RFID market, AeroScout’s solutions are used by hundreds of customers worldwide in healthcare, manufacturing, logistics and other industries to automate business processes and deliver context-aware applications.

“I find the OpenAir Blackberry application to be very useful, especially the expenses module,” said Amit Larom, VP of Worldwide Professional Services at AeroScout.  “I can easily punch in my expenses on-the-go as I incur them, catch up while I am at the airport, or even while on a flight, without ever opening my laptop.  As a company that advocates wireless technologies, OpenAir Mobile for Blackberry is a perfect fit for us.”

About OpenAir

OpenAir, Inc., a NetSuite Inc. company, is a leading provider of Software as a Service (SaaS) services automation software. With offices in Boston, MA, Toronto, ON, London and Sydney, Australia, OpenAir offers both professional services automation (PSA) and services resource planning (SRP) solutions, providing project-based organizations and firms the tools they need to grow their businesses quickly and profitably. Providing enterprise-level functionality for businesses of all sizes, OpenAir helps world-class firms to better capture billable time, manage projects and resources and bill customers. Coupled with a team of highly experienced consultants from some of the world’s leading services firms, OpenAir’s services automation solutions drive higher profits through improved utilization, visibility and data collection. To learn more, please visit http://www.openair.com

Contacts:

Mei Li
NetSuite Inc. 
650-627-1063
meili@netsuite.com

Kelly Paszamant
OpenAir, Inc.
617-351-0232
kpaszamant@openair.com

NetSuite Dashboards, Sales Order Records, Customer Records, and Click-to-Call a Finger-Tap Away on iPhone and iPod touch

SAN MATEO, California - September 24, 2009 - NetSuite Inc. (NYSE: N), a leading vendor of cloud computing business management software suites, today announced that it has brought the first cloud computing mobile ERP suite to Apple’s (Nasdaq: APPL) iPhone and iPod touch. NetSuite for iPhone and iPod touch is available now for free on the App Store at http://www.itunes.com/appstore/. NetSuite already had more than 1,000 downloads on the App Store in the first two weeks after it was available. The app delivers on-the-go access to NetSuite’s integrated business management suite, including rea--time Dashboards that deliver key Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Ecommerce operational data. For more information, please visit http://www.netsuite.com/iphone.

Thousands of companies use NetSuite to manage their key business processes, leveraging its Software as a Service (SaaS) design to access invoicing, customer records, inventory, and financial reporting from any Internet-enabled computer. Now, for the first time, iPhone and iPod touch users can access NetSuite functionality using a rich interface designed to run natively on iPhone and iPod touch, adding to the anytime, anywhere features already offered by NetSuite’s cloud computing platform. Additionally, if a company has implemented custom fields, custom records, role-based security or custom dashboard elements in their NetSuite account, they will all be seamlessly reflected in the NetSuite app.

Any NetSuite user on the go can appreciate real-time access to their NetSuite calendar and task lists, including the ability to accept or decline events and mark tasks complete. Sales representatives can benefit from access to leads and opportunities, the ability to view customers and contacts, and to review quotes and orders. Field service users can inquire about customer history, browse associated cases, and see all issues filed by a customer. Executives can browse financial trends, watch dashboards in real-time, and drill into Key Performance Indicators (KPIs), as well as generate report snapshots and Scorecards.

“This is a great release by NetSuite,” said Elliott Rabin, President, Ridout Plastics Co. Inc. (http://www.eplastics.com), a plastics manufacturer based in San Diego, CA since 1914. “Access is very fast overall, and trend graphs are much faster than through a browser. From a CEO view, I can see my KPIs and can get top 10 information quickly - by sales, customers, sales reps, etc. Like in a browser, the app lets me find a customer quickly through searching - and I’m one who loves ‘recent records’ for quick access to information. The iPhone application adds tremendous value to my NetSuite experience.”

Mobile business functionality enabled by NetSuite includes:

• NetSuite Dashboards including KPIs, report snapshots, trend graphs, scorecards, reminders, and recent records. The dashboards are interactive, allowing users to drill down and explore trends with the touch of a finger.

• NetSuite Calendar with support for accepting or declining events and marking tasks complete.

• Lead, Prospect & Customer records tailored to mobile sales, field service and executive leadership, including access to associated contacts, marketing campaigns, opportunities, quotes, orders, purchase history, financial history, cases, and issues.

• Productivity tools that leverage native capabilities of the device, such as click-to-call from any NetSuite record containing a phone number, click-to-email from any NetSuite record containing an e-mail address, and click-to-map (via Google Maps) from any NetSuite record containing a physical address.

For more information about NetSuite Inc., please visit http://www.netsuite.com.

NOTE: NetSuite and the NetSuite logo are registered service marks of NetSuite Inc. 

New Professional Service Automation Solution Built on Force.com, Designed for the Needs of the World’s Most Sophisticated Service Firms

SAN MATEO, Calif.- August 25, 2009 - Appirio (http://www.appirio.com), a cloud solution provider, today announced a new cloud-based professional service automation (PSA) solution. Built completely on the Force.com platform and designed for the world’s most sophisticated professional service organizations, Appirio Professional Services Enterprise™ delivers end-to-end support for managing people, projects, customers and transactions.

The Solution

Appirio’s Professional Services (PS) Enterprise uses the cloud to help services teams put the right people on the right projects for successful delivery to customers, and gives management insight that can be acted upon across every aspect of a services business. PS Enterprise is different from other solutions because it supports a services business end-to-end, bridging the gap between how projects are sold and how they are delivered. PS Enterprise customers also benefit from the scalability, flexibility and total cost of ownership (TCO) advantages of the leading cloud platform, Force.com.

“Appirio is a great example of how ISVs are bringing new applications to market quickly and efficiently on the Force.com platform,” said George Hu, EVP Platform, Marketing, and Alliances, salesforce.com. “PS Enterprise delivers the speed and flexibility of the Force.com platform to professional services teams, and inherits all the benefits of our trusted cloud infrastructure. This delivers the power of cloud computing to services professionals in any industry.”

PS Enterprise in Action

• Make your numbers: As the quarter closes in, services executives can identify a project that has been booked but not scheduled, and assign the right resource to accelerate the project’s delivery to meet that quarter’s sales goal
• Put the right people on the right projects: A practice manager working to close a big deal can make a tentative resource request for highly sought after individuals with a certain skill level while the deal is still in the pipeline
• Improve utilization: A staffing coordinator can see that utilization is below target in certain regions or practices and makes matches between open resource requests and available resources to close the gap
• Stay on budget: A consultant entering a timecard can see if a project is approaching the end of budgeted hours, offering the business better insight into over-or under-estimating service costs

The Customer Need

“Traditional enterprise apps fall short of the mark for project-based businesses; many times meeting less than 50 percent of the business requirements,” explained Michael Fauscette, group vice president, Software Business Solutions with IDC. “And because traditional PSA solutions only solve part of the problem, the market is ripe for an end-to-end Cloud-based solution designed specifically for the needs of professional services firms.”

“Perceptive Software delivers enterprise content management solutions to 2,000 customers in 45 countries,” said Patrick Kearney, vice president of professional services for Perceptive Software, Inc. “We chose Appirio PS Enterprise to power our services business, link our sales, support and services teams, better manage our utilization and margin and ensure successful delivery to our customers.”

“NAV CANADA has over 2,200 technology professionals working to develop, implement and maintain civil air navigation systems that safely and reliably serve our customers and the flying public,” says Claudio Silvestri, CIO of NAV CANADA. “We chose Appirio PS Enterprise to deliver an enterprise-class product that can be easily extended to meet the needs of our business and integrated with our Oracle financial system.”

“Traditional enterprise software is simply not tailored to the needs of large professional service organizations,” explained Chris Barbin, CEO of Appirio. “By building on Force.com, Appirio was able to develop a more flexible, scalable solution that can support big teams at a significantly lower TCO. We understand this market’s requirements and initially developed PS Enterprise for use by our own services business and the 1000+ person teams that we’ve managed in the past.”

Useful Links

Watch a 3-minute demo of Appirio PS Enterprise in action

View screenshots of Appirio PS Enterprise

Check out Appirio’s new “Professional Services Cloud” blog

Find out more about Services Resource Planning and see it in action, join us for a webinar with a leading analyst firm on September 29th

Pricing and Availability

Pricing for PS Enterprise starts at $45 per user per month for organizations with more than 100 users. For more information or to switch your enterprise services organization to the cloud, please contact Appirio.

About Appirio

Appirio (http://www.appirio.com), a cloud solution provider, offers both products and professional services that help enterprises accelerate their adoption of the cloud. With over 2500 customers, Appirio has a proven track record of implementing mission-critical solutions and developing innovative products on cloud platforms such as salesforce.com, Google Apps, and Amazon Web Services. From offices in the U.S. and Japan, Appirio serves a wide range of companies including Avago, Hamilton Beach, Japan Post Network, Ltd, Pfizer and Qualcomm. Appirio was founded in 2006, is the fastest growing partner of salesforce.com and Google, and is backed by Sequoia Capital and GGV Capital. 

NetSuite’s OpenAir Business to be Combined with QuickArrow to Create PSA Market Leader with 80,000 Subscribers

Cloud Computing NetSuite SRP Solution Automates Processes and Increases Profitability of Services-based Businesses

For Immediate Release:

SAN MATEO, CA and AUSTIN, TX (July 22, 2009) —NetSuite Inc. (NYSE: N), a leading vendor of cloud computing business management software suites, today announced that it has signed a definitive agreement to acquire QuickArrow, Inc., an Austin-based software maker of cloud computing software for professional services businesses. QuickArrow will be integrated into NetSuite’s OpenAir business. The combination of QuickArrow and OpenAir will create North America’s leading professional services automation (PSA) software company, with more than 80,000 subscribers and a customer base that includes such leading organizations as Symantec, Salesforce.com, Thompson Reuters, Genesys, Informatica, Proxicom, Siemens, Software AG, and PRTM.

This acquisition is expected to further advance NetSuite’s creation of a next-generation cloud computing application suite for services-based companies. In October 2008, NetSuite announced NetSuite Services Resource Planning (SRP), the world’s first cloud--ased solution for the overall management of a professional services business - from marketing to project management, service delivery, billing, revenue management and driving repeat business from existing clients.

NetSuite SRP promises to do for services businesses what SAP’s R/3 software did for the manufacturing industry in the early 1990s. The addition of QuickArrow and its deep services-automation industry expertise is expected to accelerate the development of NetSuite SRP’s capabilities to address the needs of large services-based businesses.

“Underlying both the QuickArrow and the OpenAir acquisition is NetSuite’s strategic commitment to lead the business application revolution taking place in the services sector,” said Morris Panner, CEO of OpenAir. “Together, we have the resources and the platform to realize a vision to serve the global services economy of tomorrow.”

“We are thrilled to be joining with NetSuite and OpenAir,” said Kevin Bury, CEO of QuickArrow. “Nothing is more important to us than to provide our customers with a strong platform to run their businesses. With this combination, our customers will have a well-capitalized and visionary partner to drive their businesses forward.”

“OpenAir and QuickArrow are the two most well respected companies in the PSA space,” said QuickArrow customer Micheal Eicher, Vice President of Professional Services at Thompson Reuters. “We are excited to see the two companies join forces to drive the market forward and deliver even greater value through their solutions.”

NetSuite will maintain QuickArrow offices in Austin, Texas, and will continue to support the current QuickArrow software solution. QuickArrow customers will not be required to migrate to NetSuite or OpenAir products.

NetSuite will purchase QuickArrow for $20 million in cash. NetSuite does not currently expect that this transaction will have a material impact on its results of operations in 2009. NetSuite expects the transaction on a standalone basis to be accretive in 2010 to non-GAAP net income and cash flow. Non-GAAP net income excludes expenses related to stock-based compensation and the amortization of intangible assets. The Company is not able to reconcile its non-GAAP net income outlook for 2010 with its GAAP equivalent because the Company cannot at this time accurately estimate expenses relating to amortization of intangibles from this acquisition.

NetSuite management will discuss other additional details regarding this transaction in conjunction with the Company’s second quarter 2009 earnings conference call scheduled for Thursday, July 30, at 2:00 p.m. PDT (5:00 p.m. EDT). A live audio webcast and replay of the call, together with detailed financial information, will be available in the Investor Relations section of NetSuite’s Web site at http://www.netsuite.com/investors. The live call can be accessed by dialing 877-548-7907 (U.S.) or 719-325-4905 (outside the U.S.) and referencing passcode: 354-9759. A replay of the call can also be accessed by dialing 888-203-1112 (U.S.) or 719-457-0820 (outside the U.S.), and referencing passcode: 354-9759.

The merger is subject to customary closing conditions. Closing is anticipated to take place in July 2009. NetSuite was advised on the transaction by McNamee Lawrence & Co. and Wilson Sonsini Goodrich & Rosati, P.C.

Cautionary Note Regarding Forward-Looking Statements

This press release contains forward-looking statements relating to the expectations and plans of NetSuite and QuickArrow, which include but are not limited to the expected benefits to NetSuite and QuickArrow, and their respective customers, as a result of the acquisition; NetSuite’s plans regarding the future of QuickArrow and its products; NetSuite’s expectations regarding the integration of QuickArrow’s products with NetSuite’s products; NetSuite’s expectations regarding the closing of the acquisition; and NetSuite’s expectations regarding the impact of the acquisition on NetSuite’s financial performance in future periods. These forward-looking statements are based upon current expectations and beliefs of NetSuite’s management as of the date of this press release and are subject to certain risks and uncertainties that could cause actual results to differ materially from those described in the forward-looking statements. All forward-looking statements in this press release are based on information available to NetSuite as of the date hereof, and NetSuite disclaims any obligation to update these forward-looking statements.

In particular, the following factors, among others, could cause results to differ materially from those expressed or implied by such forward-looking statements: the ability of NetSuite and QuickArrow to complete the acquisition in a timely manner, or at all; the ability of NetSuite to retain QuickArrow’s customers and employees; the ability of NetSuite to successfully integrate and manage QuickArrow; unanticipated costs associated with the acquisition and integration of QuickArrow; risks associated with material defects or errors in NetSuite’s or QuickArrow’s software or the effect of undetected computer viruses; the risk of technological developments and innovations by others; changes to current accounting rules; general political, economic and market conditions and events, including war, conflict or acts of terrorism; and other risks and uncertainties.

For a detailed discussion of these and other cautionary statements, please refer to the risk factors discussed in NetSuite’s filings with the U.S. Securities and Exchange Commission ("SEC"), including but not limited to NetSuite’s Annual Report on Form 10-K for the year ended December 31, 2008, and any subsequently filed reports on Forms 10-Q and 8-K. All documents are available at http://www.sec.gov or NetSuite’s website at http://www.netsuite.com.

For more information about NetSuite, please visit http://www.netsuite.com

NOTE: NetSuite and the NetSuite logo are registered service marks of NetSuite Inc. QuickArrow is a registered service mark of QuickArrow, Inc.

Contact: Mei Li
NetSuite Inc.
(650) 627-1063
meili@netsuite.com

Hello PSVillagers:

Below, please find the survey results and notes from the Bay Area PS Executive Breakfast that was held on May 15, 2009. The topic was the “Impact of the Current Economy on PS”.

Results of Group Questions - Bay Area Breakfast , May 15, 2009

Size of company: 

$10M [7]
$10M - $100M [8]
$101M - $1B [5]
$1B - $5B [1]
Larger [0]

Type of company:

Pure services [2]
Hardware [1]
Software [14]
SaaS [8]

PS Services split:

5% [6]
5% - 15% [5]
16% - 30% [7]
31% - 60% [2]
60% [2]

Size of PS Group:

10 People [8]
10-100 [11]
101-250 [2]
251-500 [0]
501-1000 [1]
Larger

Do you have a dedicated PS Sales force?

Yes [8]
No [15]

Is $1 = $1?

Yes [9]
No [13]

Are product sales guys paid on PS sales?

Yes [18]
No [3]

Do you have a dedicated PMO?

Yes [6]
No [11]

How are your consultants compensated?

Flat Salary [11]
Margins [2]
Revenue [3]
Product leverage [0]
MBOs [12]
Product Sales [2]

PS Delivery Strategy:

Mostly by employees [19]
Mostly by subcontractors [3]
Mostly by product distributors [0]
Push to partners [2]

Do you use a PS Automation Solution?

Openair [4]
QuickArrow [3]
Excel/homegrown [4]
Other:

• SugarCRM [1]
• ChangePoint [2]
• Unanet [1]
• Evaluating [1]
• NONE [2]

Are your engagements primarily:
T&M [10]
Milestone [3]
50% T&M and 50% fixed [6]
Fixed [1]

Are your engagements primarily:

Sold with product [17]
Leading product sales [1]
Trailing product sales [4]

Do you expect to grow revenue in the next 6 months?

Negative [1]
Flat [7]
5 - 15% [8]
15% [5]

Do you expect to grow margins in the next 6 months? 

Decline [1]
Flat [13]
2% [3]
2% - 5% [3]
More [2]

Do you expect to grow staff in the next 6 months?

Negative [3]
Flat [9]
5-15% [6]
15% [4]


Impact of the Current Economy on PS


TOPIC: UPGRADING TALENT - #1

• 2 companies [at the table] are hiring in services.
  
• 1 in “Hiring like mad” for their size (SMB)
  
• Through contraction of expansion!

1. Mainly contract employees
   
2. Hiring Tech Leads as contractors didn’t work

• Upgrading Talent with “like” Capabilities
  
• Comment: after a recent merger, removed bottom 15%

1. Will hire in next 2 quarters
   
2. Customer project were hit.
   
3. Typically don’t cut bottom 5% if they are on key project.
   
4. G.E: cut 15% every year!
   
5. Scale of company ditches how you would prove on regular basis!

• 25% cut in PSA but now need to make PS people more sales driven
  
• Consider moving people to different roles that are a better RE for their talent!
• cycle PS through Engineering to get deeps skills.
  
• External Training : created development plan for staff

1. Both soft and hard skills
   
2. Formal training helps on hard skills, but not necessarily improve the performance

• Need to apply the training to re-enforce it.
  
• Coaching, mentoring: (some companies do it)
  
• Can help if employee is mentored.
  
• Mentoring is stronger in a service company.
  
• Larger companies have more scope for mentoring.
  
• Q: How to bill for mentoring time?
  
  
  • Build it into the utilization model! “Billable” us “non-Billable” utilization.
    
  • Identified top 10%-15%, ensure they have a mentor! 
    

• Very good skills prediction, salary perspective
  
• If Bring in 10-20% below market, what happens when market improves?
  
• More cross training
  
• If I let someone go, do I get the headcount back?
  
• If I give up someone even for a transfer (internally), do I get it back?
  
• Contractors can help you with margin
  
• If CFO looks at backlog, need to cut 20%
  
• Training for PS services management
  
• Upgrade talent means take boot camp $ at Improving skills
  
• Lunch and Learn, bring ice cream or cookies
  
• Create and internal network skills profile
  
• Community leaders for different business practice
  

• Comp Plans. A $1=$1; not a decrease.
  
• Dedicated PS Sales person.
  
• Trust delivered with customer satisfaction.
  
• ROI, strategy (product sale)

• Challenges
  
  • Less so with startups; more control
    
  • Sales says how could customer ever need “$X Services?”
    
  • Solve by pushing solutions concept
    
    • [Product] gets put on shelf without services/solutions

• Use this as a leverage with management
  
  • Good if revenue can be predicted
    
  • Train the sales folks
    
    • Feature vs. Solution

• Use tools
  
  • Take a customer centric approach
    
    • Solution sales - show the value
  • Comp reps on margin

• Issue with long POCs (Proof-of-Concept) engagements.
  
  • Learn & define scope with PreSales
    
  • Margin analysis on long-term vs. short-term projects will vary
  • T&M mostly - shorter projects more profitable
    
    • By adding high value in complex situations almost all remote delivery helps with margin

• Big Deals
  
  • Revenues pressure from Sales
    
    • Need to look at and manager projects
    • Work closely with Product Management to productize enhancements and not impact downstream implementations and rework
  • Build solutions & sell as product. Packaged.
  • If you want to do an innovation & product - find a customer to fund it
    
    • Have a look at margin - make the business case
  • Sales loves to sell things we don’t have - especially product deficiencies

• SaaS Model is different
  
  • No, or less, engagement from PS in Sales process
  • SMB focused
  • Harder to manage margins
  • Managed as Support in this model
  • Customer assumptions vs. SLA can be a challenge

• Less sales resistance if you can predefine scope and fix price it - easier to sell shorter projects better, less risk.
  
  • The better to define the initial scope - educate the representatives what is proof of completion

• Theme varies on types of solution and duration project
• Fixed price vs. T+M - discussion around how this works - contractual and expectations balancing.
  
• Deferred commission for Representatives if paid on Rev Rec is a detractor.
  
  • Rev Rec issues - has to do with rev rec. overall
  
  
• Provide a set of implementation qualifying guide. (Guide the sales people)
  
  • Build definitions of service packages include deliverables highlighted to the sales team where their future pitfalls and objections may be - they see the value of this.
  
  
• Use your presales engineers. 
  
  • Good cop bad cop - don’t worry about the sales team as long as the sales engineers know the parameters.
  
  
• Build the relationship with sales.

• Market Stage - Does services driven product costs increase?
  
• Partner Focus
• SaaS - Unique/Stronger Emphasis on Adaptation
• Opportunities vs. Growth - Actual services SKU.
  li>Bundle Service/Product. 10%-20% Packages. Avoid SOW’s
• Market Stage-Early stage companies based diagnostic services
• SaaS - Possible exception to that, services strategies part of adoption
• Bundled Services/Product - Successful growth/Sales Strategy
• Package Services Pre-Seized & Pre-Scoped- Minimizes perceived value because SOW is not required
• Create Sales Culture in Delivery - Including incorporating into MBOs
• Face to Face with Sales Leadership - Being in front of them all the time

• Weekly project review meeting to assess the current status
• Before the sale, have a solid SOW and meet with Sales to understand what was actually sold
• Hold back Sales commission until implementation is complete and accepted by the customer
• Well defined process to get PS into the Sales Cycle
• Check points during the implementation with key executives
• Dashboards in place to pro-actively give the project status @ consultant level
• Understand early on what the Executive sponsor will be like to work with
• In the SaaS world, they are finding that being offsite (software hosted by) is an advantage for getting things done when there are issues
• Use RACI (multiple meanings: Responsible-Assists-Consulted-Informed), client audit, certify clients, make client do what they say
  

• Incentives for Services group during Sales cycle to avoid overselling
• Incentives for Sales group through Services engagement
• Sales comp @ time of end of Service [engagement] and customer satisfaction
• Delivery team sets project expectation with Sales Reps
• PMO Office
• Project Manager over multiple projects using a standard methodology
• Reporting up to engagement manager
• Relieve administrative burden from Project Manager
• Stick to the sweet spot
• Reduce risks upfront using project management
  
• Solution manager first contact for offshore implementation - wise to have onsite consultants
• Use case upfront in defining requirements
  
  • Distinguish nice to have vs. need to have
• Phase approach
  
  • Get them to understand product first
• Out of the box first
• New integration
  
  • Develop relationship with other vendors
  • Be upfront w/vendor
  • May have to get technicians involved
• Do ROI for new integrations first
• Get involved with Sales team to show knowledge of product
  
  • Get proof stakeholders know what they are getting into
• Not just verbal communications
• Go through methodology before SOW is written
• Marketing in synch with what product can pass as product capabilities
• Integration without domain expertise
• Stay with sweet spot, then outsource
• Carve out “this” area and give best effort estimate
• Negotiate reasonably when out of sweet spot
• Solutions help from Sales person
  

There are lots of good things happening at PSVillage, and we’re excited to share the news with all of you! 

Continuing to Invest in our Community

This year marks the 5th anniversary of PSVillage.  With over 1200 members representing some 650 companies globally, our progress in serving the Professional Services community continues unabated.  We’re taking a giant step forward by launching a variety of new offerings that will help you better manage your services business and professional career.  These programs will continue to grow and develop over time.  We’re counting on many of you to get involved and share your knowledge with our community so we can continue to develop PSVillage into a member-driven meeting place of learning for the PS industry.

New PSVillage Website under Development We’re undertaking a number of new initiatives this year, with our top priorities being:

1. Develop a new website, with a new look and feel, that is vastly improved in terms of the ability to navigate the site and access content.  We expect to launch the new site the 2nd half of this year.

2. Move off of Yahoo Groups and onto a more robust forum platform that is more community-driven and gives our members the ability to manage their own account, profiles and permissions, as well as the ability to search/email other members.  Our new site is being developed using the Drupal open-source social networking technology.

3. Provide an electronic repository of industry best practices - a “community knowledge library” based on the “open-source” concept, divided into 5 broad categories:

   1. People
   2. Operations
   3. Technologies and Tools
   4. Channels and Partnerships
   5. Glossary - Industry Definitions

   This is the first-ever effort of this magnitude in our industry, and we think you’ll find it to be an invaluable resource for learning for all levels of PS practitioners.

4. Provide a Vendor Marketplace, where vendors of interest to our members can showcase their products and services.  In addition to the more familiar enterprise software solutions, we envision including “cool, leading-edge products and services” that we think our members will want to know about.

5. Redesign the PSVillage Newsletter and Voice of the Village Online Magazine

6. Offer tiered membership, ensuring that current members continue to receive the same level of benefits as they do today at no additional
   charge.  The levels include:
   1. Basic (Free) Membership - available at no charge to PS Leaders only; includes access to forum via web (no email delivery) and newsletter.
   2. Library Only Membership - available for a fee (TBD) to anyone; includes unlimited access to Knowledge Library only
   3. Inner Circle Membership - available for a fee (TBD) to PS Leaders only
   Inner Circle Members will receive:
   
   • Unlimited access to Knowledge Library with download capability
   • Community membership search capabilities
   • Priority access to regional networking events
   • Enhanced membership profile
   • Access to forum via email or web

There’s a New Face at PSVillage

To help us accomplish these ambitious goals, Brian Whitefield has recently joined our team as Vice President, Knowledge Management, and will be spearheading the development of the Knowledge Library.  Brian was recently SVP of Services for RCM Technologies where he managed a team of 325 people and a P&L of $45M. He’ll be sending out a follow up to this email to all of you with suggestions and instructions on how to get involved with the Library Team Please feel free to reach out to Brian at brian@psvillage.com or 248-247-8633 to get further details or to welcome him aboard!


It Takes a Village

We’re going to need the support and participation of our members as we work towards our goals.  In fact, the long-term success of this community hinges on the participation and contribution of all our members!!  Yes, that means YOU! !

Here’s how you can help:

1. We will be collecting substantive content for the new Library.  By substantive content, we mean templates, guides, white papers, podcasts, webcasts, etc. - anything that would help anyone in the services profession, from Consultant to Executive.  While our forum will be open to PS Leaders only, our Library will be accessible to anyone at all levels of Professional Services.  All content will be screened and approved by the Library Volunteer Stewards, before it is uploaded to the library.  You retain the rights to your IP and can have your content removed at any time. All contributors will have their bio posted next to their artifact within the library.  If you’d like to contribute content, please contact Brian at brian@psvillage.com

2. Taking PSV to the next level of service requires changes, including fees and financial support from our members.  To ensure the success of our programs, we’ll be charging reasonable fees.  The good news for those of you who are willing to contribute content, you’ll get a significant discount on an Inner Circle Membership; or if you volunteer as a library steward, your membership will be free for the year in which you participate.

3. Lastly, if you’re interested in writing articles for the Voice of the Village Community Blog or contributing a Member Spotlight, we’re very interested in hearing from you.  Please contact Luanne at Luanne@psvillage.com

Special Thanks to Our Members Who’ve Volunteered Their Time - There are many people to thank for the progress we’ve made on our new website and initiatives. 

Special recognition goes to:

• Our Sponsors:  OpenAir, QuickArrow, Projector PSA, Service Strategies and Tenrox for continuing to invest in our community and thereby enabling us to invest in these new features and services for our members.  It is their continuous financial support that sustains our vibrant and unique community!

• PSVillage Technology Advisory Board: Venkat Ratnam, Dawn Van Damme, Michael Petrov, Sachin Gangupantula, & Rick Hubbard who got us out of the starting gate on our new site by helping us evaluate a number of different software vendors.  In the end, we chose Acquia for development of the new site.

• Library Volunteer Stewards - Joe Longo, Katie Hollister, Michael Resnick, Doreen Kostel, Patrick James, Rick Hubbard, and Brian Silverman.

• Library Volunteer Advisors and Contributors - Nello Franco, Sally Brennan, Dave Kloempken, Jerry Becker, Paul Pinto, Richard Anderson, Ray Wolf, Peter Sa, Bill Morton, Kelly Rennick, Rob Barnum, Scott Fletcher, Rick Furino, Gabby Wong, Debbie Stovall, Randy Mysliviec, Robert Freedman, Mike Watson, Tommy Kelly, Jeanne Urich and Carole McCluskey.

• Alan Randolph for project management and Chuck D’Antonio from Acquia for overseeing the development of the new site.

• The many Members and Sponsors who did one-on-one interviews with our webdesign team.

There are many people to thank and my apologies to anyone I may have overlooked.  Each and every one of you is a vital part of our community, and we are grateful to all who have given their time and expertise to help ensure the long-term success of our community.

We are excited to unveil our new site and will keep you updated on our progress.  If you have questions, input, or would like to get involved as a volunteer, please email either myself terry@psvillage.com or Brian at brian@psvillage.com .


Thanks to you all!

Terry

Terry Jansen
PSVillage Founder
408-246-2867
http://www.psvillage.com


Connecting PS Leaders Globally

First and Only Provider of PSA Software That Enables Businesses to Manage Time Tracking and Expense Business Processes via Full Mobile Access

BOSTON - May 7, 2009 - OpenAir, Inc., a NetSuite Inc. (NYSE: N) company and a leading provider of on-demand professional services automation (PSA) software, today announced the availability of OpenAir Mobile, giving businesses the ability to manage business processes via full mobile access including time tracking and expense management that are key to professional services. OpenAir is the first and the only PSA software company that makes it possible for services professionals to run their businesses via the iPhone. To download OpenAir Mobile, OpenAir customers can go to Apple’s AppStore (http://www.apple.com/iphone/appstore) and search for OpenAir in the iPhone App Store and select to install. OpenAir Mobile for the iPhone is free and only requires a client’s OpenAir credentials to sync with their account. 

Unlike other competitors such as QuickArrow and Daptiv, OpenAir has given services professionals an additional tool to run their business in real-time while on the move. OpenAir Mobile includes the following features that every services professional desires to have:

• Intuitive calendar interface to track and manage time
• Access to OpenAir timesheets and expense reports using the easy-to-use, familiar iPhone user interface
• Instantaneous synchronization with your OpenAir account to utilize up-to-date customer, project, and task data

Among the many OpenAir clients taking advantage of the enhanced mobility and access to the new OpenAir Mobile for iPhone application are Portal Solutions and Kono Consulting. 

Portal Solutions, based in Rockville, MD, is one of the top Microsoft SharePoint consulting firms and depends on the real-time access to key project data that OpenAir provides.

“We are very excited about the release of the iPhone application for OpenAir; this offers a new way to ensure time and expenses are being entered accurately and shows OpenAir’s continuous innovation in providing the right tools for the job,” said Daniel Cohen-Dumani, CEO of Portal Solutions. “The iPhone platform is being embraced by many of our consultants and will enhance the way we track time.”

Kono Consulting, based in San Francisco, CA, is a leading provider of Microsoft-based ERP applications to small and medium-sized businesses. Kono provides advisory, implementation and support services to help companies maximize the potential from their integrated business software. As a consultancy, Kono uses OpenAir to manage resources and projects, and to track time and expense for reimbursement and billing purposes.

“With the OpenAir native iPhone app, our team can record our time and expense anywhere, anytime,” said Tom Battelle, President of Kono Consulting. “Not only do we benefit from enhanced accessibility to OpenAir, but also we have experienced awesome performance.”

About OpenAir
OpenAir, Inc., a NetSuite Inc. company, is a leading provider of Software as a Service (SaaS) services automation software. Offering both professional services automation (PSA) and project portfolio management (PPM) solutions, OpenAir provides project-based organizations and firms the tools they need to grow their businesses quickly and profitably. Providing enterprise-level functionality for businesses of all sizes, OpenAir has more than 50,000 active users at over 350 world-class firms using the software to better capture billable time, manage projects and resources and bill customers. Coupled with a team of highly experienced consultants from some of the world’s leading services firms, OpenAir’s services automation solutions drive higher profits through improved utilization, visibility and data collection. To learn more, please visit http://www.openair.com.

Spring Release Enables Better Scheduling, Tighter Project Cost Controls, Improved Project Planning Capabilities, Smoother Quote-to-Cash Automation, Improved Reporting Performance, and More

Austin, Texas - March 18, 2009 - QuickArrow, Inc., the leader in SaaS Services Automation, today announced the availability of the Spring Release of its Professional Services Automation (PSA) solution.  This release is highlighted by several innovative additions, including a next-generation integration with Microsoft Outlook® and the debut of its new user interface, featuring the Ext JS® framework.

Next-Gen Integration with Microsoft Outlook® QuickArrow’s new Outlook integration enables the seamless transfer of detailed schedules between the PSA Industry’s leading Resource Management solution and the world’s leading email and calendaring software.  QuickArrow’s new Add-In transfers detailed project and task-level information to appointments, rather than simply blocking out time in Outlook.  Users can easily configure the Outlook Add-In to synchronize automatically.

“Outlook is the de facto calendaring tool in most corporate environments, and so if appointments aren’t scheduled there, the result is often lost productivity or missed assignments,” said Malcolm Hawker, QuickArrow’s vice president of product management.  “Our new Outlook plug-in addresses that, and helps our clients ensure they can get the right person in the right place at the right time.”

Adoption of Ext JS® extends UI advantages The Spring release also introduces QuickArrow’s new user interface which leverages the Ext framework, a JavaScript library for building rich internet applications that incorporates high performance, customizable UI widgets, and other features to enhance the user experience.  QuickArrow, already recognized in the PSA space for its ease-of-use, has rolled out Ext JS® to improve the overall design and usability of its project setup functionality, making it even easier to create and staff projects.  Moving forward, the company plans to incorporate the Ext framework throughout their entire application.

“While there are certainly other Javascript frameworks available for developing web apps, none compare to Ext when it comes to producing a slick, intuitive user experience.  It’s skinnable, customizable, cross-browser compatible - and that’s why we also use it here at Thomson Reuters,” commented Micheal Eicher, vice president of professional services at Paisley, a Thomson Reuters Company.  He continued, “We have been a QuickArrow client for several years, and the launch of this new UI is yet another confirmation of their commitment to helping us better manage our people and projects.”

Reporting Performance Improvements For several consecutive quarters, the company has also focused on enhancing its reporting capabilities and performance to provide clients with real-time, up-to-the-minute visibility into their operations - a process that can otherwise take weeks or even months, which often means that critical business decisions are based on outdated or even inaccurate data.

“During our annual audit process, we literally run hundreds of reports through QuickArrow,” said David Erikson, technology specialist with ISH, Inc.  “We recently completed our ‘08 audit, and the speed of report generation was really stellar, making the entire process much less cumbersome.”

With this release, the company has achieved performance improvements of up to 4X on several key reports over the last year.  Some of the reports impacted include but are not limited to:

• Expense Reports
• Schedule Items
• Project Metrics Reports
• Revenue Recognition Reports
• Opportunity Admin Reports
• Employee Metrics Reports
• Time Reports
• Employee Admin Reports

Leading Provider of Professional Services Automation Software Announces
Latest Customer Wins, Including Bluewolf Group, Resort Technology
Partners, NPower NY, and M62 visualcommunications limited



BOSTON, Mass. - January 14, 2009 - OpenAir, Inc., a NetSuite Inc. (NYSE: N) company and a leading provider of on-demand professional services automation (PSA) software, today announced a host of new advances to its leading professional services automation (PSA) software designed to ease integration with Saleforce.com, enabling services companies to realize significant cost savings and productivity gains. The company has also announced a number of new customer wins--including Bluewolf Group, Resort Technology Parners, NPower Ny and M62 - which are now among the many OpenAir customers enjoying the benefits of an integrated system that brings together the capabilities of customer relationship management (CRM) and PSA.solution. For more information about the OpenAir to salesforce.com integration, please visit http://www.openair.com.

Significant Enhancements to Integration

With demand for OpenAir/salesforce.com integration at an all-time high, OpenAir continues to make significant enhancements to further the development of its integration platform. Most recently, OpenAir released the ability to specify a task designation when pushing salesforce.com cases into OpenAir.  This new functionality is extremely beneficial for organizations utilizing salesforce.com cases for ticket tracking and customer support, thus improving efficiency and customer service. 

OpenAir customers can push prospect records from salesforce.com to OpenAir via a single sign-on interface and automatically create a project to correspond with each closed opportunity. As a result, they eliminate the need to re-enter salesforce.com data into OpenAir, which not only saves them time and money but also gives them increased visibility into their sales and delivery cycle. OpenAir’s integration platform carries forward salesforce.com custom fields and sales process configurations, which is an important factor to the success of any integration project.

New Customer Integrations

The newly integrated OpenAir/salesforce.com customers announced today join a growing list of firms that includes Accept Software, AIPEX, Basik, BioPharm, Bluewolf, CAS Designs, Hallmark, Information Experts, Jive Software, MarketBridge, MasterControl, nGenera, Noblestar, PAC, PrismTech, Sagence, and Simpl. These customers tout the many benefits of OpenAir’s integration capabilities:

As a software reseller and systems integration firm, Bluewolf Group (http://www.bluewolf.com) is in the unique position of both using and selling the OpenAir/salesforce.com integration.

“The integration between salesforce.com and OpenAir provides us with the marriage of two of our critical business systems,” said Eric Berridge, co-founder of Bluewolf. “The seamless flow from sales opportunity to project management saves both time and money on our end.  We believe so much in this integration that it has become a cornerstone offering of our firm.”

Founded in 1998, Resort Technology Partners (RTP) (http://www.rtp.com) is a privately-owned company that specializes in delivering integrated point-of-sale software and Internet solutions for the resort and recreation industries.  The company helps businesses sell, serve and manage online and on-location with one system.

“Based on our initial testing, we are extremely excited about the upcoming benefits of our OpenAi--to-salesforce.com integration,” said Ryan Cantrell, RTP director of operations.  “We are anticipating an increase in forecast accuracy as well as pipeline visibility for our professional services team, while allowing us to push project completion percentages and status back to salesforce.com for the account managers, enhancing a seamless experience for our customers regardless of whom they are talking with at RTP.”

NPower NY (http://www.npowerny.org) is part of a network of New York-based nonprofit organizations that provides comprehensive, high-quality and affordable technology assistance to other nonprofit groups nationally.  Founded in 1999, the NPower network currently serves more than 4,000 organizations each year.

“NPower NY has been using OpenAir since September,” said Mark Topping, director, NPower NY.  “Since the beginning, we have used the salesforce.com integration to connect the work done by our service delivery team to the work of our account management team.”

M62 visualcommunications limited (http://www.m62.net) helps businesspeople create and deliver more effective presentations.  Founded in 1997, the company employs 40 people and works for clients in 38 countries for whom they have created thousands of presentations and hundreds of thousands of slides.

“We chose OpenAir because we have made the strategic decision to adopt Software as a Service (SaaS) solutions for all of our IT needs, and OpenAir is head and shoulders above other project management solutions on the market,” said David Foster, m62 commercial and operations director.  “With client projects ranging in duration from 48-hour rush jobs to weeks or months for a total revamp of a library of sales presentations, our requirements are very demanding. We especially like the flexibility provided by the revenue recognition and billing rules, the integration with salesforce.com and the open API, which allows us to extend that integration to include all of our custom development on that platform.”

About OpenAir

OpenAir, Inc., a NetSuite Inc. company, is a leading provider of Software as a Service (SaaS) services automation software. Offering both professional services automation (PSA) and project portfolio management (PPM) solutions, OpenAir provides project-based organizations and firms the tools they need to grow their businesses quickly and profitably. Providing enterprise-level functionality for businesses of all sizes, OpenAir has more than 42,000 active users at over 300 world-class firms using the software to better capture billable time, manage projects and resources and bill customers. Coupled with a team of highly experienced consultants from some of the world’s leading services firms, OpenAir’s services automation solutions drive higher profits through improved utilization, visibility and data collection. To learn more, please visit http://www.openair.com

Contacts:

Mei Li
NetSuite Inc.
650-627-1063
meili@netsuite.com

Brian Martin
OpenAir, Inc.
617-351-0236
bmartin@openair.com

Critical Role filled as the Company’s Customer Base Expands to Serve More than 800 Customers in 50 Countries

Glendale, California - December 16, 2008

Tenrox, the leading provider of on-demand project workforce management solutions, today announced that Mounir Hilal has been promoted to Vice President of Professional Services and Support, effective immediately.

Hilal was serving as Director of Professional Services at Tenrox for the last two years where he was in charge of Tenrox software consulting and implementation services. In his new role, Hilal will report to Rudolf Melik, Tenrox CEO, and will be responsible for leading the company’s entire service team including consulting, project management, support, customer care, enterprise solutions and solution expert teams.

“I have had the privilege of seeing Mounir grow from a promising software engineer into an outstanding software company executive with a relentless and total focus on customer satisfaction. Mounir has made significant contributions to the success of Tenrox and will play a key role in our continued growth. Our service team members are knowledgeable and trusted advisors to our customers with the intent to bring value to every customer interaction,” commented Melik.

About Mounir Hilal, B. Eng, PMP

Hilal joined Tenrox in 1998 as a software engineer. Since then he ascended the ranks to earn the strategic responsibility of managing the Tenrox consulting team before undertaking a leadership role in growing, and globally managing the Tenrox Professional Services organization. The service team’s mission is to deliver implementation and management services while helping medium, large and global organizations to implement operational best practices and to deploy the Tenrox software solution. Hilal has been directly involved in a majority of key Tenrox implementations in the last several years.

With more than eleven years of experience, Hilal has acquired extensive knowledge in enterprise software design, development and deployment processes with expertise in Professional Services, Business Consulting and Project Management. In addition, he has a high degree of expertise in operational control, compliance and business process optimization. Hilal is a certified Project Manager and holds a Bachelor’s degree in Software Engineering from McGill University. In addition, Hilal is also in the midst of pursuing an MBA from Queen’s University.

About Tenrox

Tenrox empowers client companies to meet the challenges of globalization, enterprise fragmentation and increased regulatory scrutiny. Available on-demand or on-premise, Tenrox project workforce management solutions have served more than 800 organizations in 50 countries, maximizing efficiency, data security and reliability. Since 1995, Tenrox has served organizations such as Rio Tinto Alcan, E*TRADE Securities , First National Bank, Visa, Hydro Quebec, Invensys Systems Canada, Major Drilling, Pioneer Natural Resources, US Army, The Pentagon, Talisman Energy, University of Michigan, Northrop Grumman, Oxfam, Thermo Fisher Scientific, Estee Lauder and Wyeth. Tenrox software is available through direct sales channels and a network of worldwide partners. For more information about the company or its award-winning family of products, go to http://www.tenrox.com.

Media Contact:
Marie Melchiorre
Tenrox Public Relations
877-483-6769 Ext. 4603
publicrelations@tenrox.com

OpenAir Team, Professional and Enterprise Editions Offer Functionality for Small, Medium and Large Services Organizations

Includes Free Integration With NetSuite Business Management Software Suite



BOSTON, Mass., and SAN MATEO, Calif. - October 14, 2008 - OpenAir, Inc., a NetSuite Inc. company (NYSE: N) and a leading vendor of on-demand, professional services automation (PSA) software, today announced a new product lineup designed to meet the specific needs of project-based businesses of any size, from small consulting firms to multinational organizations. The new products, unveiled today at the third annual OpenAir User Summit in Boston, include the OpenAir Team Edition, OpenAir Professional Edition and OpenAir Enterprise Edition, and feature the first benefits of OpenAir’s recent acquisition by NetSuite. Each OpenAir Edition offers, at no additional charge, pre-configured integration with NetSuite’s on-demand, integrated business management suite for customer relationship management (CRM), enterprise resource planning (ERP) / accounting and Ecommerce - offering project-based businesses a complete system for streamlining operations and reducing costs. Connectors to other CRM and ERP systems are also offered. For more details on the new OpenAir product lineup, visit http://www.openair.com.

‘We designed this new product lineup in response to customer demand for solutions tailored to their businesses and budget requirements,” said Morris Panner, CEO of OpenAir. “The new products also reflect the investments that both OpenAir and NetSuite have made in their products since the two companies came together in June 2008.”

The new product lineup gives services companies a much more effective way of managing their key assets - their employees and their expertise - no matter their size. Because they are delivered over the Internet as Software as a Service (SaaS), the new OpenAir solutions are accessible from anywhere at anytime, enabling easy collaboration among authorized users. Furthermore, cost of deployment is reduced because there’s no hardware to buy, install or maintain. Finally, by automating time and expense tracking and billing, these OpenAir products help optimize revenue and profitability.

OpenAir Team Edition

OpenAir Team Edition is targeted at project-based teams that require automation in their business practices. By streamlining business processes and reducing IT costs with its SaaS delivery model, OpenAir Team Edition is intended to cut overhead costs and optimize cash flow. OpenAir Team Edition includes integration with NetSuite and QuickBooks at no additional charge, while links to salesforce.com are available for a fee.

CAS Designs Group, a 20-person artistic design agency focusing on creative branding and marketing located in Novato, Calif., uses OpenAir Team Edition. Prior to OpenAir, CAS Designs Group was faced with resource management difficulties and disjointed business procedures that hampered growth due to the lack of a centralized system that was available to a widely dispersed employee base. Now, with OpenAir, CAS Design Group has been able to reduce overheard during project setup, increase employee stability with set procedures and expand the business to online operations and a new division that focuses on the dental industry. “It would be impossible to effectively manage my resources on paper,” said Charis Santille, President and Owner of CAS Designs Group. “Simply put, I would not be able to efficiently run my business without OpenAir.”

OpenAir Professional Edition

OpenAir Professional Edition is a perfect PSA solution for mid-sized businesses searching for comprehensive insight and visibility into their daily business practices.  OpenAir Professional Edition includes a customizable billing rules engine to handle even the most complex billing scenarios, enabling companies to reach out into vertical markets without extensive overhauling. In addition, robust project, resource and revenue management capabilities help services organizations decrease non-billable bench time, improve project management, automate billing and invoicing processes, and optimize revenue and profitability reporting. OpenAir Professional Edition includes integration with NetSuite at no additional charge, while links to several major accounting and CRM point solutions are available for a fee.

Niteo Partners, a 150-employee subsidiary of NEC - a multinational provider of information technology (IT) and network solutions - based in Edison, N.J., uses OpenAir Professional Edition. Niteo Partners was experiencing challenges with its unstable paid-time-off system and manual tracking of employee leave that led to unreliable employee balances and massive leakages in revenue. OpenAir has allowed the company to eliminate manual processes and associated errors while increasing annual revenue and providing its consultants with a self-service portal for monitoring billable time. “By tightening and streamlining our leave tracking system through OpenAir, we’re able to prevent leakages due to imprecise methods,” said Jignesh Jain, Senior Director of Delivery at Niteo Partners. “In past years, these leakages have been 0.5% to 1% of our annual revenue.”

OpenAir Enterprise Edition

OpenAir Enterprise Edition is a premier PSA application for global enterprise organizations searching for a solution that can support around-the-clock business needs.  OpenAir Enterprise Edition provides comprehensive functionality to streamline multiple aspects of a global services enterprise, from project management and resource management to services delivery and complex billing and revenue management. OpenAir Enterprise Edition is adaptable to numerous business scenarios and offers a powerful API set for integration purposes which firmly entrenches the system within an organization’s infrastructure and preserves investments in other applications. A dedicated client manager and 24x7 customer support deliver world-class service anytime, anywhere. OpenAir Enterprise Edition includes integration with NetSuite at no additional charge, as well as connectors to numerous accounting and customer relationship management (CRM) point solutions. 

GXS, a global 2,000-employee supply chain management solution provider based in Gaithersburg, Md., uses OpenAir Enterprise Edition. GXS operates a global network services platform that enables more than 40,000 businesses in 58 countries to collaborate on supply chain issues. GXS was struggling with customizing an on-premise, client-server based solution to manage its service delivery and client management needs before OpenAir. The company was finding it difficult to tailor its prior solution and poor usability was hurting user adoption among its consultants. GXS rolled out OpenAir in 10 weeks across 25 countries and 900 consultants thanks to it being a SaaS solution; the company has found it easy to allow business managers to tailor the system to their needs with on-the-fly customization. “Invoicing was a struggle before we had OpenAir, especially when trying to get information from one system to another,” said George LaDue, OpenAir Director at GXS. “Now it’s all integrated, and invoicing is simple. Believe it or not, project managers say that they like billing rules. When you hear that, you know you’re on to something.”

Pricing and Availability

The new OpenAir editions are all available now.  Product pricing information is available upon request and can vary based on customer requirements.

AJAX-Powered Features in NetSuite’s CRM, Ecommerce and Accounting Software Suite and OpenAir Professional Services Automation Optimized with Google Chrome Browser

SAN MATEO, Calif. - September 5, 2008 - NetSuite Inc. (NYSE: N), a leading vendor of on-demand, integrated business management software suites for mid-market enterprises and divisions of large companies, today announced its support for the Google Chrome Browser, a new open source browser intended to make the Web faster, safer, and easier. As the first business application with native support for iPhone and Firefox 3.0 (announced in July), NetSuite continues to focus on innovation around the latest browser technology and is also one of the first business applications to support Google Chrome. In addition to NetSuite CRM, Ecommerce and accounting software products, OpenAir - a NetSuite company and a leader in on-demand professional services automation software - also added support for the new Google Chrome Browser.

Since it is optimized for Web 2.0, the new Google Chrome Browser enhances the performance speed for AJAX-powered features of NetSuite, such as eXtreme list editing, type-ahead lookups, rich text editing, drag-and-drop and quick-add portlets. OpenAir experiences similar performance gains for dynamic workflows, such as assigning project resources and managing project tasks. NetSuite and OpenAir support three other Web browsers: Internet Explorer, Firefox and Safari. With the addition of Google Chrome support, NetSuite continues to provide customers with broad-based freedom of choice when it comes to running their businesses and accessing key business data from anywhere, at any time.

“At NetSuite, we strive to offer our customers the latest innovations that will enable the greatest degree of choice, flexibility and productivity,” said Per Jakobsen, Vice President of Product Management at NetSuite. “We salute Google for the innovation they’ve offered in their new Chrome Browser and are pleased to be able to offer early support for Chrome to all NetSuite and OpenAir customers.”

Availability

NetSuite support for Google Chrome is being rolled out now in phases to customers. Once the rollout is complete in mid-October, all NetSuite and OpenAir functionality will work with Google Chrome’s current release. Google’s Chrome Browser, as a new release, is still in beta version and has not yet been certified for full release by Google.

For more information about NetSuite Inc., please visit http://www.netsuite.com.

NOTE: NetSuite and the NetSuite logo are registered service marks of NetSuite Inc. 

Industry Leader Brings Over 13 Years Management Consulting Experience in Financial Services and Federal Government to Executive Management Team

HERNDON, Va. - July 15, 2008 - Trusted Computer Solutions, Inc. (TCS), a leader in providing the U.S. government with cross domain solutions for secure access and sharing of classified information and a supplier of commercial security applications that run on Linux, today announced the appointment of Gabby Wong to Vice President of Professional Services.  In this role, Wong is responsible for managing TCS’s professional services organization, growing both the depth and breath of service offerings, and increasing the company’s services revenue.  Today, TCS offers an array of services that help minimize risk and optimize ROI in the strategic planning and implementation of cross domain solutions.

Prior to joining Trusted Computer Solutions, Wong spent six years at Primavera Systems (formally ProSight Inc.), as the Director of Professional Services Practice.  Here, Wong was responsible for launching the company’s first dedicated consulting practice in the Federal market and growing the practice into a business unit responsible for over 30% of annual revenue with over 25 practitioners.  Prior to Primavera, Wong held positions at Deloitte Consulting and Price Waterhouse Coopers. 

“Gabby’s experience and industry knowledge will help us continue to drive and grow our services offerings in the federal space, and expand these services into the commercial sector,” said Ed Hammersla, Chief Operating Officer for Trusted Computer Solutions. “We look forward to tapping into Gabby’s management consulting experience to ensure that Trusted Computer Solutions continues to deliver our customers best-in-class security and risk-mitigation solutions.”

About Trusted Computer Solutions, Inc. Founded in 1994, Trusted Computer Solutions (TCS) provides commercial and government organizations with solutions for securely sharing and protecting critical information assets.  The company’s SecureOffice® Suite of software products enable government organizations to securely share information, striking the right balance between information protection and information sharing, a vital component to national security.  The company’s flagship commercial product, Security Blanket provides Linux users with an automated software tool that allows users to easily lock down an installed Linux operating system and periodically check the security state of an installed system. TCS is headquartered in Herndon, Va., with offices in Urbana, IL, and San Antonio, TX. For more information, visit http://www.TrustedCS.com

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Media Contacts:
Sherryl Dorch
Trusted Computer Solutions
703.537.4364
sdorch@Trustedcs.com

Evan Weisel
Welz & Weisel Communications
703.218.3555
evan@w2comm.com

Leader of Professional Services Automation Software Offers Online

Community to Help Customers Better Prepare for Annual Summit

July 23, 2008 (BOSTON) - OpenAir, Inc., a NetSuite Inc. (NYSE: N) company and a leading provider of on-demand professional services automation software, today announced the launch of a new website to support their upcoming User Summit 2008 conference.  Featuring new collaboration capabilities, the website enables OpenAir customers to network and share ideas about conference sessions and other topics in advance of the conference.  The new site is available at http://www.openair.com/summit.html.

“Customer collaboration is the lifeblood of the User Summit event,” said OpenAir CEO, Morris Panner.  “The User Summit website gives our customers a powerful, online platform for greater communication, the sharing of ideas, and the ability to network across our diverse user base.  I look forward to participating in the discussion.”

With more than 42,000 active users at over 300 world-class firms, OpenAir is a leading provider of on-demand professional services automation software that automates project management and resource management. The OpenAir solution is particularly well designed to meet the needs of a diverse range of project-based organizations, including consulting firms, advertising and PR agencies, accounting firms, and law offices.

The OpenAir User Summit 2008 is scheduled to take place October 13-15, 2008 in Boston, MA at the Westin Copley Plaza hotel.  Featuring services, consulting and software leaders from around the world, the event is a great opportunity for project managers, services executives and others in the project-based field to learn best practices from OpenAir staff and users.

About OpenAir

OpenAir, Inc. a NetSuite Inc. company, is a leading provider of Software-as-a-Service (SaaS) services automation software. Offering both Professional Services Automation (PSA) and Project Portfolio Management (PPM) solutions, OpenAir provides project-based organizations and firms the tools they need to grow their businesses quickly and profitably. Providing enterprise-level functionality for businesses of all sizes, OpenAir has more than 42,000 active users at over 300 world class firms utilizing the software to better capture billable time, manage projects and resources and bill customers. Coupled with a team of highly experienced consultants from some of the world’s leading services firms, OpenAir PSA and OpenAir PPM drive higher profits through improved utilization, visibility and data collection. To learn more, please visit http://www.openair.com.

Ed Forman and Najeeb Uddin Bring More than 35 Years of Experience in Marketing, Technology and Analytics

Columbia, Md. - June 19, 2008 - Merkle, one of the nation’s largest and fastest growing database marketing agencies, today announced the hiring of two new executives to lead its marketing technology operations. Ed Forman joins as Merkle’s vice president of professional services in the commercial database group and Najeeb “Naj” Uddin joins as Merkle’s vice president, database solutions in the nonprofit group. Together, they will work to ensure Merkle’s marketing technology is a source of competitive advantage in the market, and focus on tight integration among analytics and technology to drive marketing results for Merkle’s clients.

Prior to joining Merkle, Forman served in the dual roles of chief information officer and chief technology officer for Targetbase, where he created a strategic plan for the development and application of business-centric technologies. He also led efforts to implement advanced interactive capabilities and created a new core technology platform to replace Targetbase’s proprietary system. Forman previously worked as manager, database special projects for Targetbase. Between his two positions at Targetbase, Forman served as the director of rapid application development and analytical services at Rapp Collins Worldwide. Forman will be based in Little Rock, Arkansas.

Uddin previously served as vice president, client services at Convio, where he was responsible for the implementation and start-up services for new clients. He designed and implemented solutions combining service and software that enabled clients to achieve their fundraising and constituent engagement goals. Prior to Convio, Uddin worked as the senior vice president, client services, for GetActive Software. Earlier, he was the vice president of professional services and general manager for the Oracle enterprise applications business unit at USi. Prior to that, he was a senior vice president of global operations for APPSHOP, Inc. Uddin also served as a management consultant with Arthur Andersen LLP and has an MBA from Northwestern University. Uddin will be based in Merkle’s headquarters in Columbia, Maryland.

The addition of these two executives continues Merkle’s rapid growth. More than 80 new employees have joined the company since January, and Merkle plans to add an additional 90 employees by the end of the year. To accommodate this growth, the company moved to a larger headquarters in Columbia, Maryland at the beginning of June.

“Securing the world-class talents of these two new executives was imperative,” said Don Patrick, chief operating officer and executive vice president, Merkle. “The competencies Ed and Naj bring to Merkle will further strengthen our marketplace strategy, as well as our ability to serve our clientele with the best technology innovations available to aid their marketing efforts. Further, their expertise will increase the impact of our database solutions and professional services divisions. Their combined experience will enhance Merkle’s competitiveness in key verticals, which will help ensure our continued growth.”

About Merkle

Merkle is one of the nation’s largest and fastest growing providers of data-driven marketing solutions that enable organizations to maximize the results from their marketing investment. Merkle provides strategic consulting, database services, content solutions, analytical services, interactive and creative services, and production services to Fortune 1000 companies and leading nonprofit organizations. With more than 1,100 employees, the privately held corporation is headquartered near Baltimore in Columbia, Maryland with additional locations in Boston, Chicago, Denver, Philadelphia, Seattle and Hagerstown, Maryland. For more information, contact Merkle at 1-877-9-MERKLE.

Veteran Global Services Executive To Expand Integration Company’s Offerings

Mountain View, CA, February 5, 2008 - Cast Iron Systems, the fastest growing SaaS integration appliance vendor, today announced the appointment of Daniel J. Moore to the position of vice president of services. Moore has more than 17 years of senior management experience, during which he has built and led global solutions delivery organizations at both start-ups and top-tier consulting firms. At Cast Iron, Moore will build on the company’s momentous success by enabling its services organization to keep pace with a rapidly expanding customer base.

“Our business grew by 192 percent in 2007, making it essential for us to deliver successful implementations at a blistering rate,” said Ken Comée, CEO at Cast Iron Systems. “Dan has the breadth and depth of experience, particularly in Software-as-a-Service solutions, that Cast Iron needs to sustain our impressive growth.”

Prior to joining Cast Iron, Moore led the rapid development and implementation of SaaS solutions to track worldwide maritime cargo as the director of operations and advanced programs for SaviNetworks. As vice president of professional services for Saqqara Systems, he drove a continuously expanding list of customer implementations and operations for a SaaS catalog management solution to support over 25,000 production users in Asia, Europe, and the U.S. Moore has also served as director of alliances for Avaya’s $700 million CRM solutions portfolio and was responsible for double-digit growth in the group’s OEM and partner channels. As an entrepreneur, he was the co-founder and CTO of OpenShelf, where he drove all development and customer services, leading to the start-up’s successful acquisition. Earlier in his career, Moore spent nine years at Accenture, helping to grow the firm’s CRM practice into one of its largest revenue drivers.

“I was attracted by Cast Iron’s outstanding performance in the red-hot SaaS market,” said Moore. “The demand for rapid implementation services is growing in tandem with the demand for our simple, cost-effective integration appliances. The challenge is rapidly developing new Cast Iron delivery capabilities while maintaining the speed and quality of implementations.”

About Cast Iron Systems
Founded in 2001, Cast Iron Systems is the fastest growing SaaS integration appliance vendor. The company’s flagship iA3000 application integration appliance has garnered Network Computing’s Product of the Year for the past two years. Customers include Allianz, British American Tobacco (BAT), Emerson, Peet’s Coffee & Tea, PGP Corporation, salesforce.com, and Tesla Motors, among many others. Backed by Sequoia Capital, Norwest Venture Partners, and Lehman Brothers, Cast Iron is privately held and led by experienced technology executives from Informatica, Peoplesoft, Siebel, Oracle, Vitria, and webMethods. For more information on Cast Iron Systems, please visit http://www.castiron.com/. 

Application Data Security Leader Taps 17 Year Veteran to Lead Service and Support Organization

Foster City, May 12, 2008 - Imperva® the leader in application data security, today announced the appointment of Sunil Nagdev as Vice President of Worldwide Services. Nagdev bring 17 years of international professional services and support expertise to Imperva. He will head up Imperva’s worldwide professional services, technical support, and training and education organizations.

“Sunil Nagdev is a proven leader with a strong track record for building and managing world class service and support organizations,” said Shlomo Kramer, president and CEO of Imperva. “As our global customer base and partnerships continue to expand, Sunil’s executive leadership will ensure that Imperva’s reputation for exceptional professional and technical support services keeps pace with our growth.”

Sunil Nagdev joins Imperva from Tablus (now part of EMC), a provider data loss prevention technology, where he was vice president of worldwide professional services and technical support. Prior to Tablus, Nagdev was senior vice president of worldwide professional services and technical support at Verity (now part of Autonomy Group), a provider of data management solutions. At Verity, he managed consulting and support services for more than 3,000 customers. He previously served as director of worldwide professional services for Versant Object Technology where he built a global 24x7 technical support organization. Nagdev also held software development positions at Consilium, and ASK Computer Systems. He holds a B.S. in Computer Science from Chico State University.

About Imperva
Imperva is the leader in application data security and compliance. Leading enterprise and government organizations worldwide rely on Imperva to prevent data theft and abuse, and ensure data integrity. The company’s SecureSphere products provide data governance and protection solutions that monitor, audit and secure business applications and databases. For more information, visit http://www.imperva.com

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Imperva and SecureSphere are trademarks of Imperva, Inc. All other brand or product names are trademarks or registered trademarks of their respective holders.

Editorial Contact
Marc Gendron
(781) 237-0341
marc@mqpr.net

New VP to Oversee Expansion of Professional Services and Drive Programs that Support Customer Success

SAN MATEO, Calif., May 13, 2008 - Coremetrics, the leading provider of digital marketing optimization solutions, has appointed Jay A. Holmstrom as vice president for worldwide consulting services. Holmstrom will lead Coremetrics’ efforts in designing and delivering productized consulting services that support the success of customer digital marketing initiatives.

“Digital marketing is becoming increasingly complex,” said Jeff Schmidt, vice president of worldwide sales and services at Coremetrics. “Behavioral targeting networks and syndication of content are becoming the norm, making in-depth analytical skills essential for making the right allocation decisions with respect to marketing spend. But Coremetrics research shows that e-commerce organizations are finding it harder and harder to attract and retain people with the right skills. With his diverse background and association with great brand name companies, Jay will be able to expand our professional services organization and create innovative programs that provide the expertise our clients need. As a result, clients can drive online marketing results despite the shortage of critical talent.”

Commenting on his appointment, Holmstrom said, “Coremetrics provides the richest source of visitor data and the most comprehensive solution for leveraging that data for business insight. My goal as VP of professional services is to help customers use that data effectively so they can get the results they are looking for. We will do this by creating targeted value added services that help Coremetrics customers optimize their digital marketing efforts.”

Holmstrom brings more than 20 years experience in applying information technology to enterprise business problems. Most recently, he was vice president of services for Flashline, Inc., where he was responsible for setting strategic direction and overseeing daily operations of consulting services, customer service, training and customer content and community. In that position, he directed consulting, implementation and educational solutions to support the success of customer initiatives. Prior to that he was with Zabba LLC, Compuware, Key Bank, and Eaton Corporation.

About Coremetrics
Coremetrics is the leading provider of digital marketing optimization solutions. Its solutions generate high return on online marketing investment and continue to pay daily dividends in improved marketing performance. Over 1,000 online business sites, transacting over $15 billion this year, are now using Coremetrics’ Software as a Service (SaaS) solution to optimize online marketing efforts. Coremetrics’ solutions encompass advanced online analytics and precision marketing applications, including search engine bid management, email marketing and cross sell applications to acquire customers more cost effectively, increase conversion rates, and increase lifetime customer value. Clients have recognized over $300M in documented ROI and 87% of clients recognize ROI in 12 weeks or less. The company is privately held with funding from 3i Accel Partners, FTVentures, and Highland Capital Partners and is headquartered in San Mateo, California and competes with Omniture and WebTrends. To learn more about Coremetrics, visit http://www.coremetrics.com or call 877-721-CORE.

Coremetrics has strongly supported online privacy since its inception. To learn more, visit http://www.coremetrics.com/privacy.

Press/Analyst Inquiries:
Bryan Pope
LEWIS PR for Coremetrics
Tel: (415) 992-4400
Email: coremetricspr@lewispr.com

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NetSuite Inc. announces that it has signed a definitive agreement to acquire OpenAir, Inc., a leading provider of on-demand Professional Services Automation software.

San Mateo, CA and Boston, MA (PRWEB) June 2, 2008—NetSuite Inc. (NYSE:N), a leading vendor of on-demand, integrated business management software suites, today announced that it has signed a definitive agreement to acquire OpenAir, Inc., a leading provider of on-demand Professional Services Automation software. NetSuite has agreed to pay approximately $26 million in cash, net of cash on the balance sheet of OpenAir.

In addition, at closing NetSuite will assume approximately $5 million of restricted stock units that will be held by the employees of OpenAir and which will continue to vest through mid-2010. All 56 OpenAir employees are expected to become NetSuite employees and continue in their current roles upon close of the acquisition. In addition, NetSuite will establish an East Coast headquarters in OpenAir’s Boston location, and will continue to invest in the current OpenAir software solutions for a minimum of ten years. OpenAir customers will not be required to migrate to NetSuite products.


This acquisition brings together two of the industry’s leading providers of cloud computing business applications. Just last month, OpenAir’s professional services automation software won the 2008 Software and Information Industry Association (SIIA) CODiE Award for “Best Business Software Solution.” Since 2002, NetSuite has been a leader in creating business management software applications designed for specific industries. NetSuite’s acquisition of OpenAir will accelerate development of NetSuite’s products specifically designed for services companies, particularly project-and-time-based organizations in markets such as professional services, business and IT consulting, legal, accounting, and government contracting.


In addition to continuing to develop OpenAir’s current offerings on a stand0-alone basis, later this year NetSuite and OpenAir will integrate their existing solutions via web services. Over time, OpenAir’s industry-leading features will be added to NetSuite’s ERP / CRM / Ecommerce suite, giving services-centric companies the option of deploying a seamless, end-to-end, on-demand business management software suite.


“OpenAir is the leader in on-demand Professional Services Automation Software, and its customers absolutely love the products. We are excited about leveraging OpenAir’s industry knowledge and customer insight to create the next generation of cloud computing business applications for Services Management,” said Zach Nelson, CEO of NetSuite. “The Services Industry is one of the fastest growing in the world, and the combination of NetSuite and OpenAir will enable us to accelerate our time to market and deliver a feature-rich, fully-integrated, on-demand suite specifically designed for time-and-project based companies.”


“The services market is in need of a major business application revolution not unlike the paradigm shift that took place in high-end manufacturing with the emergence of SAP and fully-integrated ERP systems. By combining OpenAir and NetSuite, we now have the resources to fully execute on our vision and transform the way Services-based companies operate,” said Morris Panner, CEO of OpenAir. “Our customers require integration with their back-office systems, and by combining forces with a leading provider of on-demand ERP suites, we can bring the seamless end-to-end automation for which modern services-based businesses are clamoring.”


“The combination of NetSuite and OpenAir is the holy grail of business systems for a services company. I always thought the OpenAir solution would benefit greatly by incorporating broader business functionality to manage a services business,” said OpenAir customer Jeff Greenberg, Managing Director, Prevalent Networks. “Now the combination of NetSuite and OpenAir could replace my aging and limited ERP systems with the same robust, yet eas-to-use functionality I get with OpenAir.”


The merger is subject to customary closing conditions. Closing is anticipated to take place in June 2008. Under EITF 01-03 “Accounting in a Business Combination for Deferred Revenue of an Acquiree,” NetSuite will not be able to recognize in future periods the majority of deferred revenue that is currently on the balance sheet of OpenAir. As such, the impact of the acquisition on NetSuite’s revenue in 2008 is not expected to be significant and as a result the acquisition is expected to lead to increased GAAP and non-GAAP net losses in 2008. However, NetSuite expects the transaction to be neither dilutive nor accretive to NetSuite’s 2009 non-GAAP earnings. 


Assuming that the OpenAir acquisition closes in the expected timeframe, NetSuite expects its revenue for the second quarter of 2008 to remain unchanged from the prior outlook of $36.0 million to $36.7 million. Non-GAAP net loss per share (which excludes stock-based compensation expense and acquisition related expenses) for the second quarter of 2008 is expected to be in the range of $(0.02) to $(0.01). Non-GAAP net loss (which excludes stock-based compensation expense and acquisition related expenses) for the same period is expected to be between $(1.0 million) to $(800,000). This range is within the company’s previously stated outlook.


For 2008, revenue is expected to be in the range of $156 to $159 million and non-GAAP net loss is expected to be in the range of ($3.5 million) to ($2.5 million). Non-GAAP net loss per share for 2008 is expected to be in the range of $(0.06) to $(0.04)


About NetSuite


NetSuite Inc. is a leading vendor of on-demand, integrated business management software suites for small and midsized businesses. NetSuite enables mid-market companies to manage core business operations in a single system, which includes Accounting / Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Ecommerce. NetSuite’s patent-pending “real-time dashboard” technology provides an easy-to-use view into up-to-date, role-specific business information.

About OpenAir

OpenAir is a leading provider of Software-as-a-Service (SaaS) services automation management software. Offering both Professional Services Automation (PSA) and Project Portfolio Management (PPM) solutions, OpenAir provides project-based organizations and firms the tools they need to help grow their businesses quickly and profitably. Providing enterprise-level functionality for businesses of all sizes, OpenAir has more than 40,000 active users across 300 world class firms utilizing the software to better capture billable time, manage projects and resources and bill customers.


Coupled with a team of highly experienced consultants from some of the world’s leading services firms, OpenAir PSA and OpenAir PPM can help drive higher profits through improved utilization, visibility and data collection. To learn more or schedule a demo, please visit http://www.openair.com.


To learn more, please visit: http://openair.com/announcement-main.html




Cautionary Note Regarding Forward-Looking Statements


This press release contains forward-looking statements relating to the expectations and plans of NetSuite and OpenAir, which include but are not limited to the expected benefits to NetSuite and OpenAir, and their respective customers, as a result of the acquisition; NetSuite’s plans regarding the future of OpenAir and its products; NetSuite’s expectations regarding the integration of OpenAir’s products with NetSuite’s products; NetSuite’s expectations regarding the closing of the acquisition; and NetSuite’s expectations regarding the impact of the acquisition on NetSuite’s financial performance in future periods.


These forward-looking statements are based upon current expectations and beliefs of NetSuite’s management as of the date of this press release and are subject to certain risks and uncertainties that could cause actual results to differ materially from those described in the forward-looking statements. All forward-looking statements in this press release are based on information available to NetSuite as of the date hereof, and NetSuite disclaims any obligation to update these forward-looking statements.


In particular, the following factors, among others, could cause results to differ materially from those expressed or implied by such forward-looking statements: the ability of NetSuite and OpenAir to complete the acquisition in a timely manner, or at all; the ability of NetSuite to retain OpenAir’s customers and employees; the ability of NetSuite to successfully integrate and manage OpenAir; unanticipated costs associated with the acquisition and integration of OpenAir; the possibility that the market for on-demand services and on-demand services automation software may develop more slowly than expected; interruptions in service caused by loss of power, failure of the Internet or other factors impacting the operation of NetSuite’s or OpenAir’s data centers; risks associated with material defects or errors in NetSuite’s or OpenAir’s software or the effect of undetected computer viruses; the risk of technological developments and innovations by others; failure to manage growth; the ability to manage operations when faced with competitive pricing and marketing strategies by competitors; the risk of losing key employees; evolving government regulation of the Internet and Ecommerce; changes to current accounting rules; general political, economic and market conditions and events, including war, conflict or acts of terrorism; and other risks and uncertainties.


For a detailed discussion of these and other cautionary statements, please refer to the risk factors discussed in NetSuite’s filings with the U.S. Securities and Exchange Commission ("SEC"), including but not limited to NetSuite’s Annual Report on Form 10-K for the year ended December 31, 2007, and any subsequently filed reports on Forms 10-Q and 8-K. All documents are available through the SEC’s Electronic Data Gathering Analysis and Retrieval system (EDGAR) at http://www.sec.gov or NetSuite’s website at http://www.netsuite.com.


Non-GAAP Financial Measures


NetSuite’s projections for future periods include certain non-GAAP financial measures, including non-GAAP net loss and non-GAAP net loss per share. Non-GAAP net loss and non-GAAP net loss per share exclude stock-based compensation as these expenses are non-cash items that are difficult to predict. These non-GAAP financial measures also exclude acquisition-related expenses. The Company believes these non-GAAP financial measures provide useful comparative information to investors.


NetSuite considers these non-GAAP financial measures to be important because they provide useful measures of the operational performance of NetSuite and are used by NetSuite’s management for that purpose. In addition, investors often use measures such as these to evaluate the financial performance of a company. Non-GAAP results are presented for supplemental informational purposes only for understanding NetSuite’s operating results. The non-GAAP results should not be considered a substitute for financial information presented in accordance with generally accepted accounting principles, and may be different from non-GAAP measures used by other companies. 


NOTE: NetSuite and the NetSuite logo are registered service-marks of NetSuite Inc. Other marks are the property of their respective owners.


###


Contact Information
Mei Li
http://www.netsuite.com
650-627-1063

FOR IMMEDIATE RELEASE

For additional information, contact:
Christopher Hale Agentek, Inc.
678.393.1808

chrish@agentek.com

ATLANTA, GA. - March 26, 2008 - Agentek, a leading provider of real-time, mobile field force software solutions, announced today it has closed an $8 million Series A round of investment, led by Edison Venture Fund, Lawrenceville, NJ. This investment will accelerate Agentek’s leadership in the mobile field automation marketplace through increased sales and marketing operations as well as expanded product development.

“The mobile field force market is set to explode and Agentek is positioned as the software development leader, It says Joe Allegra, the Edison general partner who will join Agentek’s Board. “Executives look at their kids’ mobile devices and marvel at the much more powerful applications compared to those used by their own company’s field force. Agentek has what is needed: a powerful, comprehensive solution to quickly build robust enterprise-class mobile solutions.”

Agentek’s software solutions enable service-minded organizations to improve field force productivity and efficiency, reduce service related fuel, parts, and vehicle costs, and improve customer service and retention.

“The investment validates our market and solution vision and allows us to accelerate our momentum,” according to Agentek CEO Jeff Jarvis. “The promise of mobile solution business breakthroughs has been around for years, mostly unfulfilled except for costly, complex custom solutions. Now, with radically reduced mobile equipment and connection costs, the economics are there for mobile applications breakthroughs. This investment allows us to greatly expand the reach of Agentek’s product and service offerings.”

The Atlanta office of Focus Investment Banking initiated this transaction and advised on the funding.

About Agentek
Agentek is a leading provider of mobile field force software solutions that enable businesses to dramatically improve customer service and retention and reduce operating costs in real-time. From pre-packaged and configured applications to backend enterprise integration, Agentek delivers end-to-end mobile software solutions that address challenges in field service, route accounting, direct store delivery and logistics automation. Find out how leading companies are leveraging Agentek’s mobile technology to develop new service revenues, cultivate customer loyalty and gain competitive advantage. http://www.agentek.com.

About Edison Venture Fund Established in 1986, Edison partners with entrepreneurs, service providers and other financing sources building successful companies. Edison provides capital and value-added services to expansion stage ($5 to 20 million revenue), information technology businesses. Initial investments range from $5 to 10 million. Edison typically serves as a sole or lead investor. In addition to providing expansion capital, Edison funds management buyouts, recapitalizations, spinouts and secondary stock purchases. Edison currently has $550 million under management and is actively making new investments.
http://www.edisonventure.com

Dallas, TX - March 12, 2008 - Worksoft, Inc., a premier provider of lifecycle automation solutions that automate, accelerate and optimize deployments of SAP® applications, today announced the appointment of Jim Siegel as Vice President of Professional Services.

As a 19-year information technology veteran, Siegel brings extensive experience to Worksoft in building and managing large client service teams who have successfully implemented large scale enterprise systems across a broad range of environments. As Vice President of Professional Services, Siegel will be responsible for developing and refining Worksoft’s professional services and training capabilities, and leading its team of technical consultants.

With a healthy pipeline of new business and a rapidly growing customer base, Worksoft’s professional services organization has become even more critical to its continued success. The new addition of Siegel to Worksoft’s management team represents a strong commitment to building and maintaining a support organization that can handle an increasing number of simultaneous projects.

“We are extremely thrilled that Jim has joined Worksoft. His extensive information technology experience makes him an outstanding addition to Worksoft in a very critical area of service to our customers,” said Bruce Johnson, CEO of Worksoft. “Jim’s vision and leadership will certainly help guide his team to successfully developing and delivering our service offerings.”

Prior to joining Worksoft, Siegel served as Vice President of CRM Consulting with SAP America, Inc., the U.S. subsidiary of SAP AG, which is the leading provider of business software solutions. He has also held senior positions in product development, consulting, operations, sales, customer service and recruitment at Siebel Systems, Inc., Coregis Group, Inc., and Anderson Consulting.

“I’m looking forward to utilizing my knowledge and experience at Worksoft to help further leverage the technology and business value Worksoft brings to this market,” said Siegel. “Worksoft has earned a strong reputation for being a premier provider of lifecycle automation solutions, and I’m excited to be a part of this team. I look forward to the new challenges and opportunities I will face, and I hope to provide the leadership necessary to help insure continued future successes of this organization.”

About Worksoft, Inc.
Headquartered in Dallas, Texas, Worksoft was founded in 1998 and pioneers innovative approaches to software quality testing. Worksoft is a premier provider of lifecycle automation solutions for use with SAP solutions that reduce the total cost of ownership for users. Worksoft’s unique “scriptless” approach to creating and maintaining test cases speeds the rollout of SAP solutions by up to 60 percent; shortens time-to-value by improving reliability of business processes; and meets compliance, training and reporting requirements through the auto-generation of documentation and capture of reusable business process knowledge. Worksoft’s customers include industry leaders in manufacturing, financial services, healthcare, retail and transportation. Contact Worksoft at 1-866-836-1773 or visit their website at http://www.worksoft.com.

Sunnyvale, Calif. - March 10, 2008 - Proofpoint, Inc., the leading provider of unified email security and data loss prevention solutions, today announced that it has named Mark Fishwick vice president of client services. In this role, Fishwick will expand Proofpoint’s global customer service offerings while ensuring the highest levels of customer satisfaction. Prior to joining Proofpoint, Fishwick spent four years as vice president of client services for Postini (Google).

“Proofpoint’s rapid global growth and growing product and services footprint made it critical to bring on board someone like Mark, whose reputation for outstanding customer service and building client service organizations is unparalleled,” said Gary Steele, CEO of Proofpoint. “Mark’s expertise should especially provide great value to customers of our fast growing, on demand service offerings. Mark spent the past four years providing service and support for 10 million software as a service users. Mark has the drive and experience required to ensure that our customer satisfaction levels remain the highest in the industry.”

“Security and compliance are crucial in today’s business world,” said Fishwick. “Building and maintaining our relationship as a trusted supplier to our customers and partners will be my main focus. Given Proofpoint’s leadership position and vision in the email and data security market, I am thrilled to be joining the team to help drive the company through its next phase of growth and expansion. During this time of global growth, it’s imperative that our customers and partners continue to receive the support they need in a fast and efficient manner.”

Fishwick brings 25 years of experience building and running customer service organizations including stints at Blazent Inc., a provider of IT intelligence software, where he served as vice president of services, and Brokat Technologies where he managed a 200-person organization with responsibility for five major functional teams including professional services, education, and support, driving $45M in annual services revenue.

Prior to Brokat, he ran the worldwide services team at Blaze Software where he rapidly built and developed the customer services infrastructure as the company completed its successful initial public offering. Fishwick was also vice president of customer services for Chordiant Software and executive director for international support at Informix Corporation. Fishwick has extensive international experience, having lived and worked in Europe, the Middle East, Australia, and the Americas

About Proofpoint, Inc.

Proofpoint provides unified email security and data loss prevention solutions for enterprises, universities, government organizations and ISPs to defend against inbound threats such as spam and viruses, prevent leaks of confidential and private information across all protocols, and encrypt sensitive emails. Proofpoint’s products are controlled by a single management and policy console and are powered by Proofpoint MLX™ technology, an advanced machine learning system developed by Proofpoint scientists and engineers. Proofpoint provides the most scalable and flexible deployment model including: hardware appliance, virtual appliance, hosted services and software. For more information, please visit http://www.proofpoint.com.

San Francisco, CA, February 19, 2008 - SignalDemand, a leader in price and margin optimization software for manufacturers, today named Jimmy Fitzgerald as senior vice president of services. Fitzgerald, most recently vice president of global customer management at Oracle, will continue SignalDemand’s focus on customer satisfaction while leading the company’s global implementation, services and support functions.

“SignalDemand’s top priority is building ongoing value with our customers and our professional services organization provides a fundamental way to maximize customer results. Our services, from implementation support to education, were designed to allow our customers to turn pricing and product mix decisions into competitive advantage,” said Mike Neal, CEO of SignalDemand. “Putting Jimmy on our team reflects SignalDemand’s dedication to enhancing and measuring customer satisfaction and success. His background and skill set are purpose-built to lead this team.”

Fitzgerald brings significant experience in customer implementation and support in large-scale, enterprise software implementations with global leaders such as Oracle, Siebel, Shell, IBM and Andersen Consulting. Most recently, Fitzgerald was responsible for managing all customer management functions across Oracle Customer Services on a global basis. His background also includes global services leadership roles at Siebel, where he held executive positions in both the EMEA and Asia Pacific divisions. During his tenure in services management, Fitzgerald’s clients included multi-national companies such as Unilever, Guinness and Cadbury. He also has experience in consumer goods and food manufacturing at Kerry Foods, a recognized leader in global food ingredients markets.

Chuck Troyer will transition from SVP Products and Services to the new role of Chief Technology Officer (CTO). In this capacity Mr. Troyer will lead the development of the long-term direction for SignalDemand’s software and service offerings. This includes the extension of current software capabilities to meet the future needs of customers in currently served industries as well as adapting the software to drive value in other markets and industries. He continues to work with customers in a strategic capacity to further increase the value derived from the use of SignalDemand’s Price and Response software application.

About SignalDemand SignalDemand provides manufacturers with on-demand software and services to achieve maximum profit margins in the face of volatile markets and increasingly complex pricing decisions. Using patented, comprehensive mathematical models to process thousands of variables, SignalDemand’s technology allows customers to adjust supply and pricing on a continual basis. By recommending best price, supply utilization and product mix in moments, SignalDemand enables better day-to-day decision-making. Companies such as Cargill, Farmland Foods, Hormel, National Frozen Foods, Rich Products, Seaboard Foods and Ventura Foods rely on SignalDemand for immediate and ongoing improvement of financial performance. For more information, please visit http://www.signaldemand.com.

Contact:
Ryan Leverenz or Monica Miller
LaunchSquad
415.625.8555
signaldemand(at)launchsquad.com

Veteran Global Services Executive to Expand Integration Company’s Offerings

MOUNTAIN VIEW, CA—(MARKET WIRE)—02/05/08—Cast Iron Systems, the fastest growing SaaS integration appliance vendor, today announced the appointment of Daniel J. Moore to the position of vice president of services. Moore has more than 17 years of senior management experience, during which he has built and led global solutions delivery organizations at both start-ups and top-tier consulting firms. At Cast Iron, Moore will build on the company’s momentous success by enabling its services organization to keep pace with a rapidly expanding customer base.

“Our business grew by 192 percent in 2007, making it essential for us to deliver successful implementations at a blistering rate,” said Ken Comee, CEO at Cast Iron Systems. “Dan has the breadth and depth of experience, particularly in Software-as-a-Service solutions, that Cast Iron needs to sustain our impressive growth.”

Prior to joining Cast Iron, Moore led the rapid development and implementation of SaaS solutions to track worldwide maritime cargo as the director of operations and advanced programs for SaviNetworks. As vice president of professional services for Saqqara Systems, he drove a continuously expanding list of customer implementations and operations for a SaaS catalog management solution to support over 25,000 production users in Asia, Europe, and the U.S. Moore has also served as director of alliances for Avaya’s $700 million CRM solutions portfolio and was responsible for double-digit growth in the group’s OEM and partner channels. As an entrepreneur, he was the co-founder and CTO of OpenShelf, where he drove all development and customer services, leading to the start-up’s successful acquisition. Earlier in his career, Moore spent nine years at Accenture, helping to grow the firm’s CRM practice into one of its largest revenue drivers.

“I was attracted by Cast Iron’s outstanding performance in the red-hot SaaS market,” said Moore. “The demand for rapid implementation services is growing in tandem with the demand for our simple, cost-effective integration appliances. The challenge is rapidly developing new Cast Iron delivery capabilities while maintaining the speed and quality of implementations.”

About Cast Iron Systems

Founded in 2001, Cast Iron Systems is the fastest growing SaaS integration appliance vendor. The company’s flagship iA3000 application integration appliance has garnered Network Computing’s Product of the Year for the past two years. Customers include Allianz, British American Tobacco (BAT), Emerson, Peet’s Coffee & Tea, PGP Corporation, salesforce.com, and Tesla Motors, among many others. Backed by Sequoia Capital, Norwest Venture Partners, and Lehman Brothers, Cast Iron is privately held and led by experienced technology executives from Informatica, Peoplesoft, Siebel, Oracle, Vitria, and webMethods. For more information on Cast Iron Systems, please visit http://www.castiron.com.

Cast Iron Systems, the Cast Iron logo, Cast Iron Integration Appliance, and Cast Iron iA3000 are trademarks of Cast Iron Systems in the United States and worldwide. All rights reserved.

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Atlanta, GA - February 13, 2008
ProjectLocker (http://www.projectlocker.com), a provider of advanced software development tools, today announced the general release of ProjectLocker Lite, a suite of zero-install software development packages aimed directly at providing fundamental software tools to small software startups and Agile development teams at a cost suitable for tight startup budgets.

ProjectLocker Lite packages bundle source control through enhanced Subversion as well as bug tracking, project management and wiki collaboration through enhanced Trac, all hosted and securely accessible over the Internet 24/7, and backed by the same high-quality uptime and service behind ProjectLocker Enterprise. ProjectLocker Lite gives your team unlimited Subversion and Trac repositories, so you can organize your projects the way you desire.

All ProjectLocker Lite subscriptions include unlimited bandwidth, SSL Encryption, inbound e-mail ticketing for Trac, redundant RAID storage, hourly encrypted-at-rest backups, e-mail support and a 30-day money back guarantee.

Subscription rates for the three service levels for ProjectLocker Lite are set to make them most accessible to the Agile and startup communities, who, given their size, must often be even more price conscious while still achieving optimum software quality. Prices range from $2.50/month (annualized) for up to 2 users with 1 GB of storage to $12/month for up to 15 users with 10 GB of storage.

ProjectLocker Lite is the fastest way to get a turnkey development infrastructure for your projects, and the best value for your development budget.

ProjectLocker provides tools and services to help software development teams quickly set up an enterprise-quality infrastructure at an affordable price. Using ProjectLocker, teams can spend less time finding, configuring, and managing tools and more time doing what is most important—writing great software to meet customer needs. ProjectLocker’s Subversion hosting, Trac hosting, document management, and wiki solutions provide everything teams need to communicate with each other and with their customers.

ProjectLocker’s web-based delivery model allows teams to access their tools securely anywhere they can access the Internet—even through most client firewalls. For more information, contact ProjectLocker at +1-866-GO-GET-PL (+1-866-464-3875) or at sales@projectlocker.com
. 

Axeda, a Foxboro, MA based provider of remote computer services and support, named Jim Pendergast as VP of Customer success. Pendergast was formerly the Director of programs within the global support organization at Openwave Systems.

Contact: Pam Crowley
Crowley Communications
(408) 529-9655
pamc@crowleypr.com

SANTA CLARA, CA., Jan 29, 2008 - PSVillage, the largest on-line community serving professional services and consulting services leaders, today announced the release of its study on compensation rates and practices in technology professional services.  Position-based pay scales, types of compensation and compensation-impacting factors such as travel requirements, are profiled based on responses from professional services organizations in software companies ranging from $5 million to $1.2 billion in annual revenues. 

The study is available for immediate download from http://www.psvillage.com at a cost of $75 for the individual report or $295 for a site license.  Compensation is evaluated from a number of metrics with minimum, median and maximum figures provided for each category. Descriptions of different compensation plans and job descriptions are also provided.

“This information is extraordinarily difficult to get, yet so critical for budget planning, creating an organization, or even asking your boss for a raise,” said Terry Jansen, founder and president of PSVillage, “We asked and our community enthusiastically responded with information they knew would serve their peers as well as the best interests of the professional services industry as a whole.”

The PSVillage compensation study was sponsored by professional services industry leaders: InfoMentis, a global consulting and performance improvement company; Service Strategies, advancing service excellence by providing industry standards, certification, career development and advisory services; and Projector PSA, QuickArrow and OpenAir - developers of professional services automation solutions.  EttenAj Consulting authored the study.

About PSVillage
PSVillage is an industry-leading, global community of nearly 1,000 technology professional services leaders representing over 450 companies. The only networking forum of its kind, PSVillage was founded in 2004 to provide a collaborative forum for professional services leaders to share research, best practices, resources and more.  The site hosts a moderated discussion forum, an on-line magazine, a professional services compensation survey, job board, benchmarks, a spotlight of members and a variety of free or low-cost services including webinars, white papers, workshops, research and networking events.  To learn more, go to http://www.psvillage.com.

FOR IMMEDIATE RELEASE

Contact:
Aaron Martin (amartin@sphillips.com)
Scott Phillips (sphillips@sphillips.com)
Phillips + Associates, Inc.
312-943-9100

CHICAGO - January 18, 2008 - Five9 Technologies, an IT management consulting firm that transforms its clients’ capabilities through measurable, process-based best practices, today announced the promotion of Craig Rozelle to the position of senior vice president and chief operating officer. 

In this position, Mr. Rozelle will oversee and support various departments within Five9 while facilitating the completion of company wide projects and managing the budgetary responsibilities stemming from these projects.  Additionally, Mr. Rozelle will work closely with the Five9 executive team to assure key client initiatives are completed in a timely and responsible fashion, allowing the company to deliver the most efficient solutions and services to its clients.

Mr. Rozelle brings to the position nearly 18 years experience in both IT management and service delivery, most recently serving as Five9 vice president of operations.  Prior to this, he was vice president of professional services for ISD Corporation where he provided executive leadership over a portfolio of more than 100 projects and was director of professional services for BMC Software. Mr. Rozelle’s extensive background also includes consultant positions with Remedy Corporation, Comdisco, Inc., NCR Corporation and NCR Credit Corporation.

“Craig’s industry acumen and IT service delivery experience make him an integral part of our executive team,” said Christian Iantoni, president and managing director of Five9 Technologies.  “As chief operating officer, Craig can more effectively impact the long-term growth strategy of the business, while still contributing his expertise to every facet of the company.” Iantoni continued: 

Five9 specializes in IT business alignment and process improvement for organizations with complex IT infrastructures.  By utilizing senior level IT specialists who have achieved the highest levels of accreditation within multiple disciplines of IT, Five9 delivers cost control, compliance and risk mitigation, improved IT service and growth through innovation to its clients. 

About Five9Technologies Five9 Technologies is an IT management consulting firm that transforms its clients’ capabilities through OPTIONALITY and measurable, process-based best practices.  Focused on strategy through implementation, Five9 provides its solutions and services to a significant number of the Fortune 500.  By leveraging IT process best practices such as ITIL, ITAM, COBIT and PPM, Five9 delivers cost efficiency and control, improved IT service, risk mitigation and compliance and growth through innovation to its clients.

Headquartered in Chicago, Illinois and with regional office locations in New York, Atlanta, Cincinnati and Santa Fe, Five9 is dedicated to providing leading IT management consulting expertise.  Additional information is available at http://www.five9technologies.com.

FOR IMMEDIATE RELEASE

Contact:
Aaron Martin (amartin@sphillips.com)
Scott Phillips (sphillips@sphillips.com)
Phillips + Associates, Inc.
312-943-9100

CHICAGO - January 18, 2008 Five9 Technologies, an IT management consulting firm that transforms its clients’ capabilities through measurable, process-based best practices, today announced the promotion of Scott Fuzer to the position of vice president.

In this position, Mr. Fuzer will draw from his proven IT Asset Management (ITAM) and IT Infrastructure Library (ITIL) experiences to support the long term growth initiatives of Five9 and its industry-leading clients.  Specifically within this role, Mr. Fuzer will:

• Oversee and assist in the delivery of successful client projects
• Support the company’s business development efforts
• Play a crucial role in developing Five9’s internal training curriculum
• Rely on his expertise to advance the company’s corporate strategy and development.

“Our dynamic leadership team is the catalyst to providing our clients with the most advanced IT business alignment solutions,” said Christian Iantoni, president and managing director of Five9 Technologies.  “Promoting Scott allows us to draw from his extensive ITIL and ITAM experience to further strengthen our team and our offerings to each client, ultimately helping them achieve a healthy ROI and to remain at the forefront of their respective industries.”

Five9 specializes in IT business alignment and process improvement for organizations with complex IT infrastructures.  By utilizing senior level IT specialists who have achieved the highest levels of accreditation within multiple disciplines of IT, Five9 delivers cost control, compliance and risk mitigation, improved IT service and growth through innovation to its clients.

About Five9Technologies Five9 Technologies is an IT management consulting firm that transforms its clients” capabilities through OPTIONALITY and measurable, process-based best practices.  Focused on strategy through implementation, Five9 provides its solutions and services to a significant number of the Fortune 500.  By leveraging IT process best practices such as ITIL, ITAM, COBIT and PPM, Five9 delivers cost efficiency and control, improved IT service, risk mitigation and compliance and growth through innovation to its clients.

Headquartered in Chicago, Illinois and with regional office locations in New York, Atlanta, Cincinnati and Santa Fe, Five9 is dedicated to providing leading IT management consulting expertise.  Additional information is available at http://www.five9technologies.com.

FOR IMMEDIATE RELEASE

Contact:
Aaron Martin (amartin@sphillips.com)
Scott Phillips (sphillips@sphillips.com)
Phillips + Associates, Inc.
312-943-9100

CHICAGO - January 18, 2008 - Five9 Technologies, an IT management consulting firm that transforms its clients’ capabilities through measurable, process-based best practices, today announced the promotion of Justin Stefano to the position of vice president.

In this position, Mr. Stefano will utilize his management consulting and IT Infrastructure Library (ITIL) expertise to increase IT service quality for Five9’s clients, ultimately providing network-wide efficiencies that improve the bottom line.  As vice president, Mr. Stefano is responsible for myriad duties that further enhance Five9’s relationships with its clients, including supervising, assisting, and then delivering successful client projects.  Additionally, Mr. Stefano will play a critical role im supporting Five9 business development efforts and will draw from his industry experience to advance the company’s corporate strategy and development.

Previously Mr. Stefano was the senior manager of Five9’s ITIL Practice and was responsible for the vision and implementation methodology with the company’s IT Service Management (ITSM) and ITIL process framework.  Prior to Five9, Mr. Stefano spent four years as a senior consultant with Arthur Andersen until 2002 when he joined Five9.

“Justin is a proven ITIL thought leader and his guidance has helped us further the level of service we provide to our clients,” said Christian Iantoni, president and managing director of Five9 Technologies.  “Justin’s expanded role as VP not only allows us to more effectively run our business by tapping into his leadership capabilities, but more importantly allows us to continue providing the most innovative solutions and services to our clients.”

Five9 specializes in IT business alignment and process improvement for organizations with complex IT infrastructures.  By utilizing senior level IT specialists who have achieved the highest levels of accreditation within multiple disciplines of IT, Five9 delivers cost control, compliance and risk mitigation, improved IT service and growth through innovation to its clients.

About Five9Technologies Five9 Technologies is an IT management consulting firm that transforms its clients’ capabilities through OPTIONALITY and measurable, process-based best practices.  Focused on strategy through implementation, Five9 provides its solutions and services to a significant number of the Fortune 500.  By leveraging IT process best practices such as ITIL, ITAM, COBIT and PPM, Five9 delivers cost efficiency and control, improved IT service, risk mitigation and compliance and growth through innovation to its clients.

Headquartered in Chicago, Illinois and with regional office locations in New York, Atlanta, Cincinnati and Santa Fe, Five9 is dedicated to providing leading IT management consulting expertise.  Additional information is available at http://www.five9technologies.com. 

Liberty Township, OH and Hillsborough, CA - January 15, 2008

Effective pricing and discounting strategies are one of the key reasons why some technology professional service organizations succeed and others fail.  According to the “The New Professional Service Maturity Model” benchmark report just completed by Adexta and SPI research, companies with the lowest bill rates experienced twice the project cancellation rate (3.2%) compared to companies with the highest bill rates (1.6%).  The results for on-time project completion were equally dramatic with only 67% of low bill rate projects delivered on time as compared to 85% for companies with the highest bill rates.

Best in class professional service organizations not only establish high billing rates but protect them by limiting discount authority.  By charging and maintaining premium rates these firms are able to invest in a continuing cycle of excellence.  Organizations with the highest bill rates consistently reported significantly greater investments in their employees - more vacation time; higher incentive payments and double the average investment in training per employee.
These insights and many more are provided in “The New Professional Services Maturity Model - A Roadmap to Achieving Professional Services Excellence”, an 88 page benchmark report developed by Jeanne Urich and R. David Hofferberth, P.E.

These organizations, whether independent consulting firms or the embedded professional services arm of product-driven organizations must invest in the five core pillars of success:  Vision and Strategy, Finance and Operations, Human Capital Alignment, Service Execution and Client Relationships.  Without a game plan these organizations will increasingly face impediments to success.

This report provides benchmark data from 52 professional services providers in addition to actionable guidance on how to improve organizational maturity, leading to performance improvements and increased profitability.  It shows how professional services organizations can begin the process of establishing a maturity roadmap.  It provides information that will enable PSOs to compare themselves to industry benchmarks and start to develop their own roadmap to service excellence.

Until now, little if any research examined Professional Service strategies and benchmarks within the context of a rapidly maturing technology environment.  The information contained in this analysis is great for small and mid-market PSOs to help them diagnose areas for investment and improvement. Larger PSOs can also use the information to compare themselves to their midsized competitors and to help them become more competitive.

About Adexta Adexta, Inc. is a management consulting practice focused on helping technology-centric businesses accelerate growth, market leadership and profitability. 

About Service Performance Insight Service Performance Insight is a leading applications technology research firm specializing in business solutions for the services sector.  SPI Research is located in Liberty Township, OH and is a Valley View Ventures, Inc. (V3) affiliate. V3 is the leading broker of independent IT industry analysts. Go to http://www.valleyviewventures.com for more information.

Contacts:

R. David Hofferberth, P. E. 
Managing Director
Service Performance Insight
Liberty Township, OH
513.759.5443
Email: david.hofferberth@spiresearch.com
Website:  http://www.spiresearch.com

Jeanne Urich
Managing Principal Adexta
Hillsborough, CA
650.342.4690
Email:  jurich@jurich.biz
Website: http://www.adexta.com

Endeca Technologies Inc, a Cambridge, MA based enterprise information access software company, named Mark Riggs, and Ben Gaucherin as SVP/ worldwide head of its Customer Solutions organization, and CTO of Customer Solutions, respectively. Riggs was formerly the VP of global services at Business Objects. Gaucherin was formerly the CTO at Sapient.

(Click here for details)
OpenAir’s new user interface will be available Nov. 17

BOSTON, MA--(Marketwire - November 13, 2007) - OpenAir, the world’s leading provider of on-demand Professional Services Automation (PSA) and Project Portfolio Management (PPM) software, announced last week the availability of an entirely new user interface for its award-winning project workflow applications. The announcement was made by Morris Panner, CEO of OpenAir, during OpenAir’s User Summit 2007 in Boston.

“At OpenAir, we’re known for our commitment to providing the deepest functionality for all of our users,” said Panner. “With the release of our new user interface, we hope to further empower our customers to take advantage of all that we’ve built.”

The new user interface is more than a coat of paint on the previous version, but contains many fundamental changes in the way that OpenAir users access their data. The aim has always been greater user adoption of the system, and greater ease of use from the first login onward.

“While the user interface has always been intuitive, the new interface should provide even greater ease of use for all OpenAir customers, including infrequent users,” said Daniel Grace, OpenAir Director of Product Management.

The user interface has been in testing for the past several months and will be available to all OpenAir users following OpenAir’s November 17 release.

About OpenAir

Based in Boston, OpenAir Professional Services Automation (PSA) and Project Portfolio Management (PPM) software enables services firms and organizations to gain controls and insight on their financial best practices. OpenAir empowers executives to track projects, teams, and billable hours for improving employee utilization and to streamline project management. OpenAir Consulting provides both expert deployment advice on the OpenAir product as well as Services Best Practices Consulting as part of the OpenAir Optimize™ Services Program. Relying on a highly experienced team of former Bain, Accenture, Deloitte, Cambridge Technology Partners and Mercer consultants, OpenAir has developed comprehensive programs for both the Software-as-a-Service (SaaS) deployment paradigm as well as for the services vertical industries. OpenAir has helped leading services organizations across six continents increase profits through its subscription-based solution. For additional information, please visit http://www.openair.com.

All company trademarks are the property of their respective owners.

Press Contact:
Victor Cruz
MediaPR
(508) 655-4397
vcruz@mediapr.net

For Immediate Release

Innovative Technology Allows ISVs, VARs and SIs to Create Industry-Specific Vertical Solutions, Delivered in a Repeatable Fashion

SAN MATEO, Calif. - October 24, 2007 - NetSuite Inc., a vendor of on-demand, integrated business management application suites that provide Accounting/ERP (Enterprise Resource Planning), CRM (Customer Relationship Management) and Ecommerce functionality for small and medium-sized businesses and divisions of large companies, today announced SuiteBundler, the newest and a key component of SuiteFlex, NetSuite’s application development and integration platform. The new SuiteBundler tool delivers numerous technology breakthroughs that enable the creation of third-party vertical applications within NetSuite, as well as end-to-end business process customization for any end-user company.

The introduction of SuiteBundler and its ground-breaking capabilities ushers in a new concept for the rapidly growing Software as a Service (SaaS) market - “Service as Software.” Just as SaaS transformed the software business in lowering total costs of ownership and ongoing maintenance, Service as Software/SuiteBundler is designed to change the face of implementation and value-added services delivery by professional consulting service partners. The introduction of SuiteBundler enables service partners to take on this business model transformation and turn their services expertise into repeatable and resellable software solutions, built and delivered on NetSuite as more complete SaaS vertical applications to meet the complex needs of today’s mid-sized businesses.

NetSuite service partners have already begun to leverage the introduction of SuiteBundler to open up new vertical-focused business opportunities, serving as proof that the “Service as Software” revolution has begun. New vertical solutions for NetSuite delivered via SuiteBundler include those targeted at companies in software, media/publishing, IT resellers, agricultural equipment dealerships, seaport management, retail, electronics distribution and shipping material franchises. (Please see accompanying press release: “NetSuite Partners Introduce New Vertical Versions of NetSuite and Horizontal Extensions to Core NetSuite Functionality.")

For more information about today’s announcements please visit http://www.netsuite.com/suitebundler

“We believe that SuiteBundler will prove to be one of the most important pieces of software written in the last decade,” said Zach Nelson, CEO of NetSuite. “The ability to take a piece of custom functionality that was designed as a one-off for customization for a single customer and use it repeatably for other implementations has been the holy grail for services companies. SuiteBundler, combined with NetSuite, finally delivers on this promise, and truly enables VARs, systems integrators, and ISVs to participate in the SaaS revolution.”

The Consulting Services Challenge in a SaaS World Necessitates “Service as Software” Revolution

The economics of the “old world” client/server software model—where a services provider could expect 1 to 5 times the price of the software in services revenue related to data migration, business process customization and training - simply do not convert to the lower cost annual subscription model in the new SaaS world. Customers, particularly small to mid-sized businesses, are not willing to pay for what amounts to up to 10 times their annual subscription for the same dollar amount of services. To be successful, service partners therefore have to look at a new business service delivery model and migrate from a labor-intensive delivery approach. One-off implementation services must become re-usable, resellable solutions and business process value-add needs to be encapsulated. Horizontal technical knowledge of how to install and tune hardware, software and databases needs to be replaced with business knowledge relevant to a client’s industry. The introduction of SuiteBundler enables partners to take on this business model transformation and turn their services expertise into a repeatable software solution, built and delivered on NetSuite as complete SaaS vertical applications to meet the dynamic needs of today’s mid-market businesses.

SuiteBundler: The “Service as Software” Enabler

SuiteBundler is the newest addition to NetSuite’s SuiteFlex platform and delivers a myriad of innovative features that serve to enable the “Service as Software” revolution. Vertical solutions, add-on applications, end-to-end business process customizations, and integration solutions developed using the other components of SuiteFlex - such as SuiteBuilder, SuiteScript and SuiteTalk - can now be packaged together to create a SuiteBundle, which can in turn be repeatedly installed by customers at the click of a button. SuiteBundler includes:

• Bundle Builder - an easy 3-step graphical assistant for selecting and creating SuiteBundles. Bundle-able components include anything configurable and customizable in NetSuite from the simple elements - such as user roles, Dashboards, custom tabs, custom centers, custom KPIs and Scorecards, custom reports, custom lists and custom forms - to database elements - such as custom fields and custom records/objects - to scripted business process and application development elements - such as client SuiteScript, Server SuiteScript, SuiteScript UI Objects and Suitelets.
• Bundle Distribution - choose from 3 modes when making SuiteBundles available to customers. Partners creating a SuiteBundle for commercial availability would distribute it as Shared to particular customer accounts that have purchased the solution, while customers leveraging SuiteBundler to prototype their own customizations and implementation of new business processes would set availability to Private. Finally, some developers or even customers can choose to distribute a Public SuiteBundle, fostering an open-source community for sharing small add-on enhancements to NetSuite.
• SuiteSource Bundle Repository - partners creating SuiteBundles can leverage the SuiteSource Bundle Repository in their development process to conveniently save off the customer-installation-ready version of their SuiteBundle, while continuing to work on the next iteration of their solution in their NetSuite developer account.
• Bundle Installation - customers looking to install a SuiteBundle would first locate it by browsing the SuiteSource Bundle Repository or searching by a specific Bundle ID given to them by the partner they purchased the solution from. Once they have located their particular SuiteBundle, installation is as easy as one-click and all the contents of the bundle are automatically inserted into their account. Un-install is also available in SuiteBundler if it turns out that the bundle contents need to be removed. All customizations and solutions deployed using SuiteBundler are carried forward with version upgrades, just as is the case with customization changes made directly in NetSuite accounts.

NetSuite and its partners have embraced the Service as Software revolution by introducing many vertical solutions spanning a spectrum of markets including:

• Software
• Media and Publishing
• IT Resellers
• Agriculture Equipment Dealerships
• Seaport Marina Management
• Retail (Point of Sale)
• Franchises for packaging and shipping materials
• Electronics Wholesale Distribution

• Fixed Asset Management
• Tax Automation
• Warranty Management

Available now, complete SuiteBundler capabilities to create, share and install SuiteBundles are included in NetSuite CRM, NetSuite CRM+ and NetSuite at no additional charge. NetSuite Small Business includes the ability to install SuiteBundles, but not create or share them.

About NetSuite

NetSuite Inc. is a leading vendor of on-demand, integrated business management application suites for small and medium-sized businesses. NetSuite enables companies to manage core key business operations in a single system, which includes Accounting/Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Ecommerce. NetSuite’s patent-pending “real-time dashboard” technology provides an easy-to-use view into up-to-date, role-specific business information.

NOTE: NetSuite, the NetSuite logo, SuiteFlex, and SuiteBundler are registered service-marks or trademarks of NetSuite, Inc.

SAN MATEO, Calif.  - October 24, 2007 - NetSuite Inc., a vendor of on -demand, integrated business management application suites that provide Accounting/ERP (Enterprise Resource Planning), CRM (Customer Relationship Management) and Ecommerce functionality for small and medium-sized businesses and divisions of large companies, today announced that NetSuite partners and solution providers have introduced, via SuiteBundler, a host of new vertical and micro-vertical solutions spanning markets including Software; Agriculture Equipment Dealerships (please see accompanying press release: “Iron Solutions and NetSuite Collaborate to Develop Industry-Specific Software Solution for Agricultural Equipment Dealerships, Delivered via NetSuite’s SuiteBundler"); Seaport Management; Retail (Point of Sale); Franchises for packaging and shipping materials; Electronics Wholesale / Distribution; and Pharmaceutical Distribution. Additionally they are also leveraging SuiteBundler to deliver valuable add-ons to core NetSuite functionality in the areas of Fixed Asset Management, Tax Automation, Human Resource Management and Warranty Management. For more information about this please visit http://www.netsuite.com/suitebundlerpartners.

The introduction of SuiteBundler and its capabilities ushers in a new concept for the rapidly growing Software as a Service (SaaS) market - “Service as Software.” Just as SaaS transformed the software business in lowering total costs of ownership and ongoing maintenance, Service as Software will more radically change the face of implementation and value-added services delivery by professional consulting service partners. The introduction of SuiteBundler enables partners to take on this business model transformation and turn their services expertise into repeatable and resellable software solutions, built and delivered on NetSuite as complete SaaS vertical applications to help meet the complex needs of today’s mid-sized businesses.

Some of the NetSuite partners and solution providers who have embraced the Service as Software revolution include:

In the Agricultural Equipment Dealership Vertical:

IRON Solutions (http://www.ironsolutions.com), the leading source of Equipment Market Intelligence™ for agricultural, industrial, and outdoor power equipment OEMs, dealers, finance and agricultural media companies, based in Fenton, Mo., is developing and offering industry-specific software solutions targeting thousands of tractor dealers throughout the country via SuiteBundler. The new solution combines the power of NetSuite’s lead-to-quote-to-order management capability with IRON Solutions’ gold standard data and family of products including, IRONSearch™ , IRONClassifieds™ , IRONQuote™ , IRONDealer™ and IRONMachinebuilder™ to deliver a tailored offering for thousands of agricultural equipment dealers for manufacturers such as John Deere and Case IH.

“We are already seeing tremendous value creation in our alliance with NetSuite,” said IRON Solutions CEO Darwin Melnyk.. “NetSuite has a full suite of powerful CRM and order management products delivered in a highly reliable, easy to purchase and deploy SaaS (Software-as-a-Service) delivery model. It’s an ideal platform for industry specific rich data and vertical applications to grow and flourish.”

In the Seaport Management Vertical:

EBS-RAD LLC, a Tampa, Fla. - based software developer and NetSuite Solution Provider has used SuiteBundler to customize and deliver NetSuite as the “i-Seaports™ Management” solution for its client, Harbour Mastery, Inc. (http://www.harbourmaster.com) to market worldwide to the seaports and marinas industry.

“Using SuiteBundler allowed us to build a common application on NetSuite, i-Seaports Management, which we expect should be attractive to over 8,500 deep-water seaports and 50,000 marinas around the world. Within NetSuite, we created custom dashboards for traffic management, security monitoring, communications coordination, financial control and ecommerce marketing to be used by seaports, their clients and security agencies around the world,” said George Walters, CEO of EBS-RAD. “Of particular importance were the security capabilities we could build in. When the port clicks on the berth number, it can pop open the webcam to monitor the unloading process. All the security aspects of a port can be visually monitored - entrances, warehouses, and critical assets such as oil and gas tanks. Clicking on a trade-partner port can pop-open the Automated Identification System (AIS) tracking ships via GIS for that port. NetSuite had the core global capabilities, including telephony, emailing, multi-language and multi-currency that seaports and their clients need for their operations and management - and SuiteBundler allows us to readily deploy i-Seaports in a repeatable manner to all customers.”

In the Franchises for Packaging and Shipping Materials Vertical:

Eco Box (http://www.ecobox.com), based in Austin, Texas, is the leading retailer and wholesaler of new and used moving boxes and shipping supplies. By leveraging the scalability and multi-organization capabilities of NetSuite, Eco Box plans to open 250 franchised stores across the U.S. within the next 5 years.

“NetSuite has allowed us to customize the business processes specific to our shipping materials distribution franchise—all written with SuiteScript and SuiteTalk,” said Dale Malone, President of Eco Box. “Our industry solution shows when our trucks are going to deliver the boxes. When a sales order is created, it lets the customers know when the truck will be there. Another example is our ‘Box Buy’ program, which automatically populates the fields of vendor, price, location and the whole process of buying back used boxes. And now, with SuiteBundler, the great part is that any enhancements we make on our forms with SuiteScript and SuiteTalk are readily available to our franchisees. We plan to open 250 franchised stores across the U.S. in the next five years, and NetSuite and SuiteBundler are helping to make that possible.”

In the Electronics Wholesale Distribution Vertical:

Into Technology International Limited, based in St Helens, Merseyside (UK), developed Intoscape (http://www.intoscape.com), a SuiteBundler solution for companies that manage large numbers of items in Web-based, catalogue and telesales environments, where price and stock movements may be frequent and volatile and daily competitor activity influences published prices.

“What attracted us to use NetSuite SuiteBundler was that it allowed us to integrate everything NetSuite has to offer with our own vertical-industry solution, Intoscape. Now we have the perfect solution for companies managing large catalogues with a small team of personnel. If a wholesale/distributor is procuring combinations of products from a range of suppliers and wants to deliver value and wider choice to customers, while at the same time increasing profits, Intoscape and NetSuite are the perfect combination.”

In the Fixed Asset Management Vertical:

Nolan Computers (http://www.nolancomputers.com ), a NetSuite Solution Provider based in Vernon Yard, Fleet (UK), SuiteBundled its Fixed Asset solution, which is used by non-U.S. companies for accurately tracking, controlling and depreciating assets.

“It’s a significant thing that we’re able to deliver our popular Fixed Asset solution as another module within NetSuite,” said Tim Nolan, CEO of Nolan Computers. “SuiteBundler makes it extremely nice and slick for us to deliver this to customers so they can’t even tell where NetSuite’s functionality ends, and ours begins. We’ve learned that a smooth installation is the one piece of the jigsaw puzzle that is massively important to make a happy customer.”

In the Tax Automation Vertical:

Avalara (http://www.avalara.com), headquartered on Bainbridge Island, Wash., produced AvaTax, a service that provides an automated end-to-end sales tax compliance to over 10,000 users including sales tax calculation, reporting, returns filing and remittances.

“Avalara is focused on making Sales Tax compliance less taxing for our customers. We used the NetSuite’s SuiteFlex technology to develop a user friendly, smooth integration with NetSuite. Using SuiteBundler, NetSuite customers can now easily subscribe to the AvaTax service, a fast, easy, accurate and affordable way to manage the sales tax compliance function. AvaTax is offered as a service just like NetSuite, making it a great fit,” said Ranjit Mulgaonkar, VP of Business Development, Avalara, Inc. and President of Avalara India.

In the Warranty Management Vertical:

Explore Consulting (http://www.exploreconsulting.com), based in Bellevue, Wash., is a NetSuite Solution Provider who has created a warranty management solution for NetSuite. Based on Suitelet technology, the warranty management solution allows companies to collect key product and demographic information from customers and provides real-time data verification and a dynamic interface to enhance the end customer experience and eliminate manual processes.

“Suitelet technology has opened the door for us to build powerful extensions to the NetSuite platform, and SuiteBundler completes the picture by giving us a mechanism to package and distribute the solutions quickly,” said Steve Jones, CEO of Explore Consulting. “We’re excited about the opportunities that these tools are providing.”

In the Pharmaceutical Distribution and HR Verticals:

Epiphany Inc. (http://www.epiphanyinc.biz), a NetSuite Solution Provider based in Houston, created PedigreeNet, a SuiteBundle allowing pharmaceutical distributors to track the origin of the drugs ordered and add their information to the pedigree when the drug is sold from their location. Tracking pedigrees is a federally mandated requirement and therefore critical for all pharmaceutical distributors. In addition, using NetSuite’s SuiteBundler functionality, Epiphany created a human resources (HR) module to allow users to provide job postings, online applicant forms, auto-creation of newly hired employees, benefits tracking, reporting and more.

“The SuiteFlex platform and SuiteBundler capability is a compelling combination - allowing us to provide the flexibility to meet a wide range of customer requirements for both usability and functional needs,” said Brenda Brinkley, President of Epiphany Inc. “Further, the fact that NetSuite maintains these customizations and modules for upgrades makes NetSuite a completely new breed of software provider. Our revenues increased by 100 percent between the second and third year of reselling NetSuite.”

About NetSuite

NetSuite Inc. is a leading vendor of on-demand, integrated business management application suites for small and medium-sized businesses. NetSuite enables companies to manage core key business operations in a single system, which includes Accounting/Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Ecommerce. NetSuite’s patent-pending “real-time dashboard” technology provides an easy-to-use view into up-to-date, role-specific business information.

NOTE: NetSuite, the NetSuite logo, SuiteFlex, and SuiteBundler are registered service-marks or trademarks of NetSuite, Inc.

Austin, Texas - October 18, 2007—QuickArrow, Inc., the leader in SaaS Services Automation, today announced its inclusion in Deloitte’s prestigious Technology Fast 50 Program for Texas.

To qualify for Deloitte’s Technology Fast 50, companies must have had operating revenues of at least $50,000 in 2002 and $5,000,000 in 2006, be headquartered in North America, and be a company that owns proprietary technology or proprietary intellectual property that contributes to a significant portion of revenues to the research and development of technology.

“Deloitte’s Texas Technology Fast 50 companies have shown the strength, vision and tenacity to succeed in today’s very competitive technology environment,” said Skip Moore, Managing Partner, Technology, Media & Telecommunications, Deloitte & Touche LLP.  “We applaud their successes as the very few to accomplish these growth rates over the past five years.”

This week, QuickArrow was also named to Software Magazine’s Software 500 ranking of the world’s largest software and service providers.  The Software 500 is a revenue-based ranking of the world’s largest software and services suppliers targeting medium to large enterprises, their IT professionals, software developers, and business managers involved in software and services purchasing.

“The Services Economy has exploded over the last several years, driving horizontal demand for PSA solutions across virtually every vertical industry,” said Ron Jennings, QuickArrow President and CFO.  He continued, “At the same time, SaaS is becoming the standard for new enterprise software acquisitions.  As a result, we’ve been able to achieve double-digit annual growth over the last several years that we expect to maintain moving forward.”

QuickArrow is ranked 418 on Software Magazine’s Software 500, now in its 25th year.  With revenue growth of over 260% from 2002 - 2006, QuickArrow is listed at number 43 on Deloitte’s Technology Fast 50 Program for Texas.

About QuickArrow

QuickArrow’s Professional Services Automation (PSA) solution helps services organizations better manage the three things that matter most:  people, projects, and performance.  Designed to deliver the critical visibility needed to optimize services delivery, QuickArrow’s Software as a Service (SaaS) solution fully integrates with leading SFA, CRM, and financial applications, replacing homegrown solutions and labor-intensive spreadsheets to automate workflows and streamline operations.

Worldwide, more than 26,000 users and 300 services organizations spanning software, IT Services, management consulting, hardware, environmental, and healthcare count on QuickArrow every day to increase resource utilization, capture more billable hours and expenses, and enable more effective decision-making to drive top and bottom-line growth. 

QuickArrow’s unqualified SAS 70 Type II certification and innovative Web Services API ensure reliability, flexibility, and data security for clients such as salesforce.com, Borland Software, Symantec, Genesys, Informatica, and Proxicom.  To learn more about the business impact QuickArrow can have on your organization, please visit, please visit http://www.quickarrow.com.

About Digital Software Magazine, the Software Decision Journal, and Softwaremag.com

Digital Software Magazine, the Software Decision Journal, has been a brand name in the high-tech industry for nearly 30 years.  Softwaremag.com, its web counterpart, is the online catalog to enterprise software and the home of the Software 500 ranking of the world’s largest software and services companies, now in its 25th year.  Software Magazine and Softwaremag.com are owned and operated by King Content Co.

About Deloitte

Deloitte refers to one or more of Deloitte Touche Tohmatsu, a Swiss Verein, its member firms and their respective subsidiaries and affiliates.  As a Swiss Verein (association), neither Deloitte Touche Tohmatsu nor any of its member firms has any liability for each other’s acts or omissions.  Each of the member firms is a separate and independent legal entity operating under the names “Deloitte”, “Deloitte & Touche”, “Deloitte Touche Tohmatsu” or other related names.  Services are provided by the member firms or their subsidiaries or affiliates and not by the Deloitte Touche Tohmatsu Verein.

Thomas Meredith
PR Coordinator

512-381-0654 - direct
512-381-0600 - main
tmeredith@quickarrow.com

BOSTON, MA--(MARKET WIRE)--Sep 24, 2007—OpenAir, the leading on-demand professional services automation application, today announced that it ranked Number 42 on the 2007 Deloitte Technology Fast 50, a ranking of the 50 fastest growing technology companies in New England. This was the second time in three years that OpenAir has been named to the prestigious list.


“We are deeply honored to have our efforts recognized by Deloitte,” said Morris Panner, OpenAir CEO. “We owe all of our success to our ‘customer first’ philosophy. When this company was founded, we made a commitment to provide superior customer service to all customers, and that dedication has paid off handsomely.”

OpenAir provides comprehensive automation solutions for services teams and consulting firms around the world. More than 250 companies and 32,000 subscribers use OpenAir to gain controls and insight on their financial best practices and to track the work of employees, teams and consultants. Users from all types of billable services organizations use OpenAir to improve employee utilization, capture more billable hours and streamline project management—without reliance on unstructured tools such as email or faxes.

Fast 50 Selection and Qualifications

To qualify for the Technology Fast 50, companies must have had operating revenues of at least $50,000 in 2002 and $5,000,000 in 2006, be headquartered in North America, and own proprietary technology or intellectual property that contributes to a significant portion of the company’s operating revenues, or devotes a significant proportion of revenues to the research and development of technology. For more information, see http://www.fast50.com.

About Deloitte

Deloitte refers to one or more of Deloitte Touche Tohmatsu, a Swiss Verein, its member firms and their respective subsidiaries and affiliates. As a Swiss Verein (association), neither Deloitte Touche Tohmatsu nor any of its member firms has any liability for each other’s acts or omissions. Each of the member firms is a separate and independent legal entity operating under the names “Deloitte,” “Deloitte & Touche,” “Deloitte Touche Tohmatsu” or other related names. Services are provided by the member firms or their subsidiaries or affiliates and not by the Deloitte Touche Tohmatsu Verein.

About OpenAir

Based in Boston, OpenAir Professional Services Automation (PSA) software enables professional services firms to gain controls and insight on their financial best practices. OpenAir empowers executives to track projects, teams, and billable hours for improving employee utilization and to streamline project management. OpenAir Consulting provides both expert deployment advice on the OpenAir product as well as Services Best Practices Consulting as part of the OpenAir Optimize(TM) Services Program. Relying on a highly experienced team of former Bain, Accenture, Deloitte, Cambridge Technology Partners and Mercer consultants, OpenAir has developed comprehensive programs for both the Software-as-a-Service (SaaS) deployment paradigm as well as for the services vertical industries. OpenAir has helped leading services organizations across six continents increase profits through its subscription-based solution. For additional information, please visit http://www.openair.com.

All company trademarks are the property of their respective owners.

Contact:
Press Contact:
Victor Cruz
MediaPR.net, Inc.
vcruz@mediapr.net
(508) 655-4397

BOSTON, MA--(MARKET WIRE)--Sep 20, 2007—OpenAir is happy to announce the promotion of Larry Goldberg and Tim Groves to Vice President, Professional Services.

“Larry and Tim have been steadily building a world-class services team,” said Morris Panner, CEO of OpenAir. “As our business continues to support global enterprise clients, Larry and Tim bring the requisite experience and success to ensure our customers get the most out of our product. This is a wonderful development for all of our clients.”

Larry Goldberg, VP, Professional Services

Larry Goldberg joined OpenAir in 2005, also serving as Director of Professional Services. Along with managing many complex and intricate deployments, Larry has been an integral part of OpenAir’s sales process—frequently consulting with prospects on how to best manage a large deployment and building the confidence needed to close many significant deals. In his new role, Larry will continue to provide highly valuable process optimization work for OpenAir’s customers and prospects.

Prior to joining OpenAir, Larry held professional services organization management positions at several technology companies including Kana and Cambridge Technology Group. He also served as a management consultant at Bain & Company.

Larry received a B.S. in Electrical Engineering from Yale University and an MBA from the Wharton School at the University of Pennsylvania.

Timothy Groves, VP, Professional Services

Prior to his promotion, Tim had been a Director of Professional Services, having joined OpenAir in 2000. Over the years, Tim has led some of OpenAir’s largest global deployments, and has logged hundreds of thousands of airline miles on behalf of OpenAir and its customers. Tim’s responsibilities will continue to be focused on the more intricate technical aspects of our most complex deployments.

Before joining OpenAir, Tim spent 15 years working for Logica PLC, a London-based global technology consulting company. Initially working as an engineer, Tim advanced through managing projects and divisions working and living in Europe, Asia, the Caribbean and the United States. Clients included The UK Military, The London Stock Exchange, The Hong Kong Stock Exchange, France Telecom, Chase Bank and Fleet Bank. Latterly he was managing the billable project staff for the Financial Services division of Logica North America.

Tim received his B.Sc. (Eng) and ACGI in Computing Science from the Imperial College of Science and Technology, London.

About OpenAir

Based in Boston, OpenAir Professional Services Automation (PSA) software enables professional services firms to gain controls and insight on their financial best practices. OpenAir empowers executives to track projects, teams, and billable hours for improving employee utilization and to streamline project management. OpenAir Consulting provides both expert deployment advice on the OpenAir product as well as Services Best Practices Consulting as part of the OpenAir Optimize(TM) Services Program. Relying on a highly experienced team of former Bain, Accenture, Deloitte, Cambridge Technology Partners and Mercer consultants, OpenAir has developed comprehensive programs for both the Software-as-a-Service (SaaS) deployment paradigm as well as for the services vertical industries. OpenAir has helped leading services organizations across six continents increase profits through its subscription-based solution. For additional information, please visit http://www.openair.com.

Contact:
Press Contact:
Victor Cruz
MediaPR.net, Inc.
vcruz@mediapr.net
(508) 655-4397

Leveraging more than 22 years of leadership coaching and mentoring, SuccessRealities, LLC kicks off services to help individuals, teams and organizations achieve success.

FOR IMMEDIATE RELEASE
SUWANEE, GA / PR FREE / Sep 17 2007—
Debbie Stovall, strategist and founder of SuccessRealities, LLC, has spent a career moving individuals, teams and organizations through the complex process of defining, planning and measuring strategies for success. Her strategy services are finally available to the small and medium size businesses ready to move their company to the next level.

According to Ms. Stovall, “The question I hear most often is, ‘how do we get from point A to point B?’ My job is to sort out 1) whether you are really at point A and 2) if point B is the right destination. I have encountered numerous situations where no clear goal is set. Without a goal documented, there is nothing against which to measure success. Basically, how do you know you have succeeded without the initial goal?”

Using SuccessRealties, LLC tools and techniques, clients can move through the process of defining SuccessGoals, SuccessInitiatives and SuccessMeasures.

Ms. Stovall is a former executive for a leading software provider in the learning and performance management industry. She holds achievements in coaching and mentoring individuals as well as teams and organizations. Her career began as an educator after completing her bachelor’s degree in business administration with a major in Management Information Systems.

Accessibility is a unique and important aspect of Ms. Stovall’s services. Her expertise in coaching is available at any time.

Learn more online at http://www.successrealities.com

QuickArrow, Inc., the leader in SaaS Services Automation, will be exhibiting in booth 919 at Dreamforce 2007, salesforce.com’s 5th annual user and developer conference, taking place from September 16 to 19, at San Francisco’s Moscone Convention Center.  QuickArrow representatives will be on hand to discuss how services organizations can automate manual processes and gain critical operational visibility, enabling better strategic business decisions.

QuickArrow is also a Bronze sponsor of the event, and will host an anniversary party during the conference which will bring QuickArrow and salesforce.com executives, partners, and clients together to celebrate five years of partnership.

“2007 marks our fifth year of partnership with salesforce.com and we’re thrilled to be back at Dreamforce again,” said Kevin Bury, QuickArrow Vice President and COO.  He continued, “The timing for this year’s Dreamforce couldn’t be better for us.  In the coming quarters we’ll be releasing a new version of QuickArrow for AppExchange, with an even richer feature set.  We’re also going to offer an updated version of our bi-directional integration with salesforce.com that further leverages QuickConnect, our Web Services API.”

The industry-proven QuickArrow PSA for AppExchange and QuickArrow Time and Expense for AppExchange are the two applications offered by QuickArrow for the AppExchange platform, salesforce.com’s online service for browsing, sharing, and installing On-Demand business applications. 

Thursday, August 30, 2007

Industry veteran to oversee implementation and support of policy-driven compliance solution

Mountain View, Calif. - August 30, 2007 - Polivec Inc. president Kim Nelson announced today that Robert Freedman has joined the company in the newly created position of vice president of professional services.  Freedman will be in charge of building and managing the company’s team that will be responsible for deployment, implementation, training, and ongoing support for users of Polivec’s Enterprise Governance Solution.

Freedman comes to Polivec from Certus Corporation, a provider of governance, risk, and compliance (GRC) solutions headquartered in Palo Alto, California. He served as vice president of products and acting vice president of engineering at Certus, which was acquired by Securac of Calgary, Alberta in January 2007. Earlier in his career, he was a senior consultant at Oracle Corporation, where he was in charge of implementing enterprise business applications. He also spent two years at Ernst and Young LLP, where he co-directed the firm’s West Coast Oracle applications practice.

“We are very happy to have Robert on the Polivec team. He brings a wealth of knowledge and experience in the fast-growing GRC space, and he knows what it takes to get a client up and running on a new, enterprise-wide software platform such as our EGS solution,” said Nelson.

Launched in May 2007, the Polivec Enterprise Governance Solution bridges organizational “silos” and aligns policies, processes, people, and technology, enabling companies to actively manage compliance efficiently throughout their enterprises. Recent deployments were announced at Banco Santander International and the State of Montana Management Services Bureau.

“Compliance as a discipline is rapidly coming into its own, and the Polivec solution meets a growing need for a solution that brings together the people, processes, and technology that must work in unison and across the enterprise,” said Freedman.

“The Polivec approach, working with clients to solve for the most pressing compliance requirement first and then moving on to the next phase when ready, is the way to go.  It allows companies to assert broad control of the compliance function while preserving their initial investment in systems and point solutions that are limited to individual departments or single regulatory issues.”

Terra Technology, a Norwalk, CT based provider of demand sensing and inventory optimization software for consumer products companies, named Carol Wiener as VP of Consulting. Wiener was formerly VP of Operations and Professional Services at Tibersoft.

Lewtan Technologies, a Waltham, MA based provider of asset-backed securities surveillance, analytics, and content for the global securitization industry, named Don Coffman as VP of Professional Services. Coffman was formerly Director of Financial Services Consulting at Dell Inc. 

Q2 ‘07 Marks 32% Year-over-Year Revenue Growth for the Leader in Professional Services Automation (PSA) and Management Solutions

Austin, Texas - August 9, 2007… QuickArrow, Inc., the leader in Professional Services Automation and Management Solutions, today announced their 15th consecutive quarter of revenue acceleration, with second quarter revenues 32% higher than in the same period last year. The company also grew their user base by 27% over the same period.

Ron Jennings, QuickArrow President and CFO, commented, “We continue to capitalize on growing demand in the PSA space, and as a result, we have consistently achieved double-digit annual growth over the last few years. As the market matures and enterprise leaders continue to reap cost efficiencies by migrating to SaaS, we are very well positioned to maintain and grow our leadership position in the space.”

Kevin Bury, QuickArrow Vice President and COO added, “Q2 was an exciting time at QuickArrow. In May, we issued our Spring ‘07 Release featuring Earned Value Management Tracking and tighter Time and Expense controls to better support our clients’ Sarbanes-Oxley initiatives.”

He continued, “We also presented at the SLAM 2007 Conference and were sponsors for both TPSA’s Spring Summit and SIIA’s Software Strategy Summit - all great events that allowed us to continue promoting and providing best practices and education around PSA and SaaS.”

In April, QuickArrow was named to the Austin Business Journal’s “Top 25 Software Developers” list. The company also sponsored the PS industry’s first community-developed book, published by PSVillage, titled Tips from the Trenches: The Collective Wisdom of Over 100 Professional Services Leaders. The book is available for free download at http://www.quickarrow.com.

About QuickArrow

QuickArrow offers the only PSA solution specifically designed to help billable service organizations achieve the visibility they need to optimize their services delivery. QuickArrow’s Software as a Service (SaaS) application fully integrates with leading SFA, CRM, and financial applications, replacing homegrown solutions and labor-intensive spreadsheets to automate workflows and streamline operations.

Worldwide, more than 25,000 users under contract and 280 services organizations spanning software, IT Services, management consulting, hardware, environmental, and healthcare count on QuickArrow every day to increase resource utilization, capture more billable hours and expenses, and enable more effective decision-making to drive top and bottom-line growth.

QuickArrow’s unqualified SAS 70 Type II certification and innovative Web Services API ensure reliability, flexibility, and data security for clients such as Salesforce.com, Borland Software, Symantec, Genesys, Informatica, and Proxicom. To learn more about the business impact QuickArrow can have on your organization, please visit http://www.quickarrow.com.

Mike Maszka, formerly head of PS for RightNow Technologies, has taken a new position with Workday as Director, Professional Services.  Founded by Dave Duffield, Workday is a hosted provider of HCM and ERP software.  Mike will be responsible for Workday’s worldwide professional services group.

Paul Tocatlian, formerly Vice President of Solutions at Navio Systems joins Minerva Networks as Vice President of Professional Services. Minerva Networks is a leading provider of open-platform, carrier-class solutions for the delivery of television services over IP broadband networks. More than 100 broadband network operators worldwide use Minerva’s products and services to deliver next-generation entertainment and communications applications.

May 31, 2007

LANSING - Governor Jennifer M. Granholm announced the following appointments and reappointments to the Council for Labor and Economic Growth:

George E. Bennett of Suttons Bay, retired. Mr. Bennett is appointed to represent additional members for a term expiring April 30, 2010.  He succeeds Kenneth Meshigaud who has resigned.

Paul C. Bergan of Eau Claire, regional director of career and technical education for Berrien County Intermediate School District.  Mr. Bergan is appointed to represent individuals and organizations that have experience and expertise in the delivery of workforce investment activities for a term expiring April 30, 2011. He succeeds E. Sharon Banks whose term has expired.

Thomas E. Kimble of Clarkston, executive council member of AARP of Michigan. Mr. Kimble is appointed to represent business for a term expiring April 30, 2011. He succeeds Ralph Bedogne who has resigned.

Cindy L. Warner of Traverse City, general manager of Northpointe Food Ventures and senior vice president of global technology services for Salesforce.com.  Ms. Warner is appointed to represent business for a term expiring April 30, 2011. She succeeds Christopher P. Fitch whose term has expired.

Wilma D. Abney of Southfield, director of compensation, organization planning, and human resource strategy for DaimlerChrysler.  Ms. Abney is reappointed to represent business for a term expiring April 30, 2011.

Antoon P. Brusselmans of Plainwell, vice president and regional leader for the United States and Canada for Pfizer, Inc.  Mr. Brusselmans is reappointed to represent business for a term expiring April 30, 2011.

David L. Eisler of Big Rapids, president of Ferris State University.  Mr. Eisler is reappointed to represent individuals and organizations that have experience and expertise in the delivery of workforce investment activities for a term expiring April 30, 2011.

Doyle A. Hayes, Sr.  of Kentwood, president and CEO of Pyper Products.  Mr. Hayes is reappointed to represent business for a term expiring April 30, 2011.

Mitzi L. King of Rochester Hills, associate director of human resources at AT&T Michigan.  Ms. King is reappointed to represent business for a term expiring April 30, 2011.

Shelly Z. Norman-Hill of Detroit, vice president of the Youth Development Commission.  Ms. Norman-Hill is reappointed to represent individuals and organizations that have experience and expertise in the delivery of workforce investment activities for a term expiring April 30, 2011.

Sharon Parks of Holt, vice president for policy for the Michigan League for Human Services.  Ms. Parks is reappointed to represent individuals and organizations that have experience and expertise in the delivery of workforce investment activities for a term expiring April 30, 2011.

Daniel J. Phelan of Jackson, president of Jackson Community College.  Mr. Phelan is reappointed to represent individuals and organizations that have experience and expertise in the delivery of workforce investment activities for a term expiring April 30, 2011.

Mitchell L. Tomlinson of East Lansing, chief executive officer of Peckham, Inc and vice-chair of the council.  Mr. Tomlinson is reappointed to represent business for a term expiring April 30, 2011.

J. Michael Zelley of Grand Blanc, president of The Disability Network.  Mr. Zelley is reappointed to represent business for a term expiring April 30, 2011.

The Council for Labor and Economic Growth serves as the state’s workforce investment board required under the Federal Workforce Investment Act.  Additionally, the council is charged with assessing trends and issues, developing strategies, and acting as an ongoing strategic advising body that encourages and stimulates innovative public and private responses to workforce challenges.  Members work to develop policies and help implement programs that shape a flexible 21st century workforce that meets the needs of Michigan’s businesses and allows them to successfully compete in the global marketplace today and in the future.  The council is an action-oriented board with the ability to recommend changes and ensure their implementation.

These appointments are not subject to disapproval by the Michigan Senate.

Contact:
Michelle Begnoche
517-335-6397

For Immediate Release

Contact:  David Rippe
513-253-4854
david@celestiacorp.com

Ft. Myers, Florida--Alexander Consulting, industry leading consultants to professional services organizations (PSO), published Transitioning Technical Experts into Trusted Advisors. This landmark research study documents the virtually untapped asset technical experts represent--and the significant revenue implications associated with harnessing their expertise. Professional services organizations will find this latest study an indispensable resource for guiding and implementing their own best practices.

“For organizations offering complex services and solutions, no one has more impact on getting and keeping customers than the technical expert,” said Dr. James Alexander, founder of Alexander Consulting. “Yet, although their specialized knowledge is highly prized, their potential value both to their customers and to their organization is often unrealized. For technical experts to become true trusted advisors they need a shift in mindset, an expansion of role, and advanced knowledge and skills. For the vast majority of technical experts, this is a very doable, very rewarding transformation.”

There is direct application of the contents of Transitioning Technical Experts into Trusted Advisors to anyone interested in generating profitable growth and enhancing customer loyalty through the interactions of their technical experts.

Top managers in product companies will find value in learning:

Services leaders in product companies will discover:

Technical Experts will learn:

Researchers, academics, practitioners, or anyone tasked with improving the performance of organizations will benefit from having available:

Transitioning Technical Experts into Trusted Advisors consists of an introduction and six chapters. The first five chapters deal with five research questions asked of study participants who are service executives from major organizations with PSO operations in North America, Europe and Asia.

Chapter 1 addresses the most important critical issues in leading and managing technical experts.  Chapter 2 looks at management’s changing expectations of technical experts. Chapter 3 examines the metrics being used to track performance. Management’s expectations of technical experts in developing business is the topic of Chapter 4. Chapter 5 addresses the difference in trusted advisor behaviors between top technical experts versus average performer.

Finally, Chapter 6 provides a findings summary complete with comments, lessons learned from research participants and recommendations on how to best transition technical experts into trusted advisors.

Copies of the Transitioning Technical Experts into Trusted Advisors are available in print or electronic format by visiting http://www.alexanderstrategists.com, by email at ac@alexanderstrategists.com, or by phone at 239-822-9226. A free electronic overview is available at http://www.alexanderstrategists.com/trusted_advisors.html

About Alexander Consulting Alexander Consulting helps product companies formulate and implement professional services strategies for clients ranging from mature professional services organizations seeking the next level of performance, to newly formed organizations attempting to build capabilities, to product companies contemplating whether professional services is the proper strategic move.

Alexander Consulting offers consulting, workshops, training, and company-specific assessments and benchmarks. In addition, their pioneering research studies, books, articles and white papers have led the professional services industry for years. Alexander Consulting experts are also available for keynote speeches and presentations.

For more information please contact media relations liaison, David Rippe of Celestia International, at 513-253-4854, or visit Alexander Consulting on the web at http://www.alexanderstrategists.com

ATLANTA, GA. - March 21, 2007 - Agentek, a leading provider of mobile wireless software solutions, announced that Jeff Jarvis has been named Chief Executive Officer. Mr. Jarvis succeeds the company’s founder, Van Nguyen, who remains as Agentek’s CTO and Chief Architect.

Jarvis will lead the company’s expansion in the rapidly growing mobile computing market, and continue to build on the solid foundation of customer success. In addition to executing on strategic initiatives, Jarvis will oversee all operations of the company.

“Agentek is poised to capitalize on the demand for mobile professionals to have affordable access to their enterprise applications.” said Nguyen. “These new assignments show the company’s commitment to invest in both technical and operational excellence.”

“The worldwide market for mobile enterprise applications is growing dramatically,” said Jarvis. “Agentek is facilitating that growth with innovative mobile products and services. I am excited to have an opportunity to play a leading role in such an innovative and dynamic company.”

Mr. Jarvis brings over 26 years of operating experience to Agentek. With industry experience ranging across Sales, Product Development, Professional Services and Operations, he has consistently delivered on initiatives to drive revenue and improve customer service through process improvements and team development. He has built and led worldwide software and service organizations through mergers, acquisitions and initial public offerings.

Jeff has held GM and COO positions at SupportSoft (Enterprise Software); Core Networks (Cable/Broadband OSS Software); and Com21 (Cable/Broadband Technology and Systems Networks). He began his technology career with IBM, where he held a number of senior management positions in operations. Jeff has a BS in Engineering from University of South Florida and an MBA from the University of Washington.

About Agentek:
Agentek is a leading provider of mobile field force automation solutions that enable businesses to achieve a predictable, reliable and repeatable customer experience from commitment to service fulfillment in real-time. From customized and pre-packaged applications to backend enterprise integration, Agentek delivers best-in-class mobile computing solutions that address the challenges organizations face in areas such as field service, transportation and logistics, route delivery, and field sales automation. For additional information visit http://www.agentek.com.

Spring Release Features Earned Value Management (EVM) tracking and tighter controls around Time and Expense auditing to further support Sarbanes-Oxley compliance

QuickArrow, Inc., the leader in Professional Services Automation and Management Solutions, today announced the availability of its Spring ‘07 product release. This latest version of QuickArrow’s Software as a Service (SaaS) application incorporates automatically calculated Earned Value Management (EVM) metrics to provide clients with greater visibility into project health from a cost management perspective.

“Our clients asked us for the capability to better track project status and to proactively identify and correct any cost performance issues before the project scope is affected,” said Louise K. Allen, QuickArrow Vice President of Product Strategy.  She continued, “These Earned Value Management metrics do just that, giving our users the ability to objectively measure project progress, and providing even tighter control over their projects.”

Proxicom’s SVP of Delivery Management, Darren Prock agreed, “At Proxicom, EVM metrics serve as early warning indicators of project performance problems.  This early visibility to project health gives us enough time to take corrective action if necessary.  This latest release from QuickArrow automates these metrics to give us deeper project analysis capabilities that will allow us to manage our projects and costs more efficiently and effectively.”

This release also includes upgrades to QuickArrow’s auditing capabilities, with a Read-Only project view that allows clients to restrict access to the editing of financial data, and the ability to report on all historical Time and Expense activity through a Data Download utility.  These features assist QuickArrow’s clients with SOX compliance and reporting.  Additional upgrades in this release further extend QuickArrow’s technology leadership with new features and usability enhancements to their Departments, Utilities, and Configuration modules.

About QuickArrow

QuickArrow offers the only PSA solution specifically designed to help billable service organizations achieve the visibility they need to optimize their services delivery.  QuickArrow’s Software as a Service (SaaS) application fully integrates with leading SFA, CRM, and financial applications, replacing homegrown solutions and labor-intensive spreadsheets to automate workflows and streamline operations.

Worldwide, more than 25,000 users and 250 services organizations spanning software, IT Services, management consulting, hardware, environmental, and healthcare count on QuickArrow every day to increase resource utilization, capture more billable hours and expenses, and enable more effective decision-making to drive top and bottom-line growth. 

QuickArrow’s unqualified SAS 70 Type II certification and innovative Web Services API ensure reliability, flexibility, and data security for clients such as Proxicom, Salesforce.com, Borland Software, Symantec, Genesys, and Informatica.  To learn more about the business impact QuickArrow can have on your organization, please visit http://www.quickarrow.com.

SANTA CLARA, CA., May 15, 2007 - PSVillage, the fastest growing online community of technology professional services leaders, is pleased to announce the appointment of three new members to its advisory board.  Cindy Warner, senior vice president of Salesforce.com; Joe Longo, vice president of professional services, Selectica; and Bill Morton, vice president of services, Acesis, Inc., will serve along with four other senior executives in providing guidance and strategic council to this nearly 1000-person strong community. 

PSVillage founder Terry Jansen stated: “we are delighted to have the enthusiastic participation of such outstanding and experienced executives. They are each deeply committed to advancing this profession and have already been instrumental in so many ways for projects including development of our recently launched ebook: “Tips from the Trenches: The Collective Wisdom of over 100 Professional Services Leaders” and our executive breakfast briefing series.”

Cindy Warner leads the global technology services of Salesforce.com [NYSE:CRM]. Before joining Salesforce, she was a global partner with Accenture and CapGemini leading technology practices. Prior to consulting, she served in executive positions at FEDEX and the Gillette Company. 

Joseph Longo manages professional services operations for Selectica [NASDAQ: SLTC], and brings over 20 years of direct consulting expertise in enterprise technology solutions.  Prior to Selectica, Joseph was vice president of professional services for Valicert, an ecommerce security company, and Worldtalk, an email security vendor.  Joseph has a degree in computer science from the Royal Institute of Technology in Melbourne.

Bill Morton directs all services for Acesis, a startup providing software and services for the healthcare industry.  Bill previously directed professional services for software companies including Vantive, Informix, Nextance and Dorado.  Bill has a B.S. and an M.S. degree from MIT and an MBA from Harvard.

About PSVillage
PSVillage is an on-line community of nearly 1000 technology professional services Leaders representing over 450 companies.  The only networking forum of its kind, PSVillage was founded in 2004 to provide a collaborative forum for Professional Services Leaders to share research, best practices, resources and more.  The site hosts a moderated discussion forum, an on-line magazine, job board, benchmarks, professional services automation reviews, a spotlight of members and a variety of free or low-cost services including webinars, white papers, workshops, research and networking events.  To learn more, go to http://www.psvillage.com.

Contact:
Pam Crowley
Crowley Communications
(408) 529-9655
pamc@crowleypr.com

Amy comes to Alterian with thirteen years of Director level experience in Professional Services/Product/Project Management. A Statistics Graduate, Amy spent nine years at Information Resources Inc in Chicago in Analytical/Market Research/CRM product and services roles. Since 2001 she led Global Professional Services for Alias which was then acquired by Autodesk in 2006.  She will be leading the North Americas services group responsible for assisting Alterian partners in implementing their software solutions.

About Alterian

Alterian (LSE: ALN) is the leading global provider of software for Analytically Led Integrated Marketing - making it practical and cost effective for marketers to gain insight into their data and use this to drive an integrated marketing strategy, across multiple online and offline channels, from a single set of applications and infrastructure.

A global community of over 70 business partners, including many of the leading providers of services to marketers such as Accenture, Acxiom, Allant Group, Carlson Marketing Group, Experian, Epsilon, Donnelley Marketing, Harte-Hanks, Merkle, Ogilvy One and Euro RSCG Worldwide, deliver the Alterian software platform alongside their own value-added services. These solutions empower market leaders like Princess Cruises, General Motors, Zurich, HSBC, Starz Entertainment, Limited Too, Dell, Amnesty International and Vodafone, to drive competitive advantage through improved marketing performance and customer satisfaction.

Alterian was founded in 1997 and listed on the techMARK Index of the London Stock Exchange in 2000. With offices throughout North America and Europe, Alterian software is used in over 20 countries worldwide. For more information on Alterian visit http://www.alterian.com/.

Monday April 30, 9:00 am ET
Proven industry veteran joins talent management leader to accelerate Taleo’s leadership in the SMB market

DUBLIN, Calif., April 30 /PRNewswire-FirstCall/—Taleo Corporation (Nasdaq: TLEO - News), the leading provider of on demand talent management solutions, today announced that Jason Blessing has joined Taleo as Group Vice President and General Manager to lead the newly created Taleo Small and Medium Business (SMB) Business Unit. Blessing will be responsible for strategy, sales, marketing, services, support, and product development for all solutions targeted at the SMB market including the Taleo Business Edition(TM) and Taleo Hourly Express(TM) product lines. The newly formed SMB business unit will allow the company to further capitalize on its leadership in the rapidly growing talent management market.
Source: Taleo Corporation

“Taleo has been leading the SMB talent management market because we offer the unique combination of deep domain expertise, leading technology, and resources. Customers are rapidly adopting Taleo’s SMB solutions because they appreciate the rapid deployment, ease of use, fast development cycles, and instant upgrades, offered for a very attractive price,” said Michael Gregoire, president & CEO of Taleo. “Jason’s breadth of experience makes him the right person to lead Taleo’s SMB Business Unit to further our market leadership by strategically taking advantage of the SaaS model in this growing segment.”

Prior to Taleo, Mr. Blessing was a regional vice president in the small and medium business unit at Oracle Consulting with management responsibility for a number of US and Canadian regions. In this capacity, he was responsible for managing the direct and indirect sales force as well as client delivery and satisfaction. He has a deep technical background and understanding of product development and product lifecycles through more than a decade of experience in consulting at both PeopleSoft and Price Waterhouse. His services experience includes participation in a number of large ERP system rollouts and management responsibility for global software implementations.

“I am very pleased to join Taleo and take responsibility for Taleo’s SMB Business Unit,” said Mr. Blessing. “Taleo’s proven technology, solutions, and track record make this the perfect opportunity to further extend our platform leadership in delivering innovative talent management solutions to the SMB community.”

Taleo Business Edition enables recruiters to set up a career site in hours, configure in minutes, and process applicants immediately. In the SMB market, Taleo Business Edition has set the standard for how small and medium companies do eRecruiting in a complete on demand environment.

With its recent acquisition of JobFlash, Taleo now also offers Taleo Hourly Express to the SMB market, a complete bilingual phone and online hourly hiring solution for the retail, restaurant, hospitality, gaming, security, manufacturing, and service industries. Fast growing and seasonal businesses can hire better hourly candidates faster with the solution’s automated application, pre-screening, scheduling, and onboarding processes.

Taleo’s SMB customer base has more than doubled over the past year and there are currently more than 600 customers who subscribe to SMB software as a service (SaaS) solutions from Taleo. Taleo offers a free 30 day trial to users who are interested in experiencing the power that Taleo Business Edition offers available at http://www.taleo.com/solutions/business-edition-solutions.

About Taleo

Taleo delivers on demand talent management solutions that enable organizations of all sizes, around the world, to assess, acquire, develop, and align their workforce for improved business performance. More than 850 organizations use Taleo to recruit and retain top talent with 800,000 users processing 55 million candidates from 100 countries. For more information, visit http://www.taleo.com.

Forward-looking Statements

This release contains forward-looking statements, including statements regarding Taleo’s future financial performance, market growth, the demand for Taleo’s solutions and general business conditions. Any forward-looking statements contained in this press release are based upon Taleo’s historical performance and its current plans, estimates and expectations and are not a representation that such plans, estimates, or expectations will be achieved. These forward-looking statements represent Taleo’s expectations as of the date of this press announcement. Subsequent events may cause these expectations to change, and Taleo disclaims any obligation to update the forward-looking statements in the future. These forward-looking statements are subject to known and unknown risks and uncertainties that may cause actual results to differ materially. Further information on potential factors that could affect actual results is included in Item 1A of Taleo’s Annual Report on Form 10-K, as filed with the SEC on March 16, 2007, and in other reports filed by Taleo with the SEC.

San Mateo, CA - April 10, 2007 - PS’Soft, a global provider of IT Asset and Service Lifecycle Management (ITASM) software to hundreds of large and medium-sized organizations, today announced that it has appointed Jean-Pierre Bernard to its executive management team. Jean-Pierre Bernard joins the PS’Soft team as Vice President of Professional Services, North America.

Bernard is the latest addition to a growing management team for PS’Soft. Long-established in the European markets, PS’Soft recently launched its line of IT Asset and Service Lifecycle Management software in the North American market to meet the demand of an increasingly global base of customers. 

A 20 year veteran of the professional services and consulting industry, Bernard will be responsible for driving pre-sales support, overseeing customer implementation services and directing technical support and customer care for the North American region. Prior to joining PS’Soft, Bernard held partner and practice leader positions with Deloitte Consulting, KPMG Consulting and Computer Science Corporation. Most recently, Bernard was CEO and President of Xceleris Corporation, a technology consultingcompany based in the Silicon Valley, where he personally led the compliance practice.

About PS’Soft

PS’Soft is a global provider of IT Asset and Service Lifecycle Management software solutions to hundreds of large and medium-sized organizations. The company’s software applications provide a consolidated view of assets and services, which accelerates the transformation to service-driven IT, maximizes asset utilization, enables compliance and reduces risk and costs across the enterprise. With new corporate headquarters in San Mateo, California and additional offices in Boston, Chicago, Paris, Sophia-Antipolis and London, PS’Soft is a leading global provider of innovative ITASM software solutions. For more information about PS’Soft and its suite of products and services, please visit http://www.pssoft.com.

Contact:

Brent Hensley
PS’Soft
Tel: 650.292.7904
Email: bhensley@pssoft.com

Ann McDonough or Meghan Nowakowski
Schwartz Communications, Inc.
Tel: 415.512.0770
Email: pssoft@schwartz-pr.com

QuickArrow, Inc., the leader in Professional Services Automation and Management Solutions, today announced their 14th consecutive quarter of revenue acceleration, with first quarter revenues 38% higher than in the same period last year. 

“Our financial success has enabled us to reinvest in our SharedSuccess client program, which creates even deeper value for our clients,” said Kevin Bury, QuickArrow Vice President.  “In February, Genesys hosted the inaugural QuickArrow User Group for the Northern California region, and we will be helping our clients launch additional groups throughout the U.S. and in EMEA in the near future.”

Ron Jennings, QuickArrow CFO, commented “With the SaaS delivery model, user and revenue growth go hand in hand.  Over the last two years, our user base and revenue have both averaged over 40% annual growth; That consistency has supported our continued profitability, and also positions us very well to capitalize on growing demand in the PSA space.”

In January, the company was recognized as one of the Top 25 service providers by ASPnews.com.  Inclusion in the service providers list requires that companies meet the following criteria:

Have the provision of network-based applications and/or services as their core business
Have a substantial and active customer base for those services
Demonstrate proven revenue streams
Be innovators in the online delivery of software-based services
Be recognized as a leader by others within the industry

QuickArrow’s Software as a Service (SaaS) PSA application incorporates Financial Management, Project Management, Resource Management, and Advanced Reporting capabilities to streamline and automate Professional Services Organizations.

About QuickArrow

QuickArrow offers the only PSA solution specifically designed to help billable service organizations achieve the visibility they need to optimize their services delivery.  QuickArrow’s Software as a Service (SaaS) application fully integrates with leading SFA, CRM, and financial applications, replacing homegrown solutions and labor-intensive spreadsheets to automate workflows and streamline operations.

Worldwide, more than 25,000 users under contract and 250 services organizations spanning software, IT Services, management consulting, hardware, environmental, and healthcare count on QuickArrow every day to increase resource utilization, capture more billable hours and expenses, and enable more effective decision-making to drive top and bottom-line growth. 

QuickArrow’s unqualified SAS 70 Type II certification and innovative Web Services API ensure reliability, flexibility, and data security for clients such as Salesforce.com, Borland Software, Symantec, Genesys, Informatica, and Proxicom.  To learn more about the business impact QuickArrow can have on your organization, please visit http://www.quickarrow.com.

Continued Leadership in Customer Service Core to WaveLight’s Growth

Sterling, Va., April 3, 2007 - WaveLight, Inc. announced today that Beth Martinko has joined the company as the Vice President of Customer Service. Martinko will oversee both Clinical and Technical Services to administer the support infrastructure for WaveLight’s ALLEGRETTO WAVE® user base in the U.S.

“Our foremost commitment is to our customers,” said WaveLight, Inc. CEO Wolfgang Tolle. “With more than 25 years of leadership in customer support, Beth Martinko will allow WaveLight to extend its services and support mechanisms to our growing user base in order to provide the best physician experience possible for the life of the product.”

WaveLight’s customer service activities include ongoing outreach and support to its physician user base, comprehensive clinical training and rapid response technical support.

“Pivotal to any company"s success is its ability to identify and respond to customer needs throughout every part of the organization,” said Beth Martinko. “I am excited to join an organization in which customer service has been a guiding principle since its inception and I look forward to creating programs and mechanisms to further support WaveLight’s philosophy.”

Martinko joins WaveLight after working for GXS in Gaithersburg, Maryland as SVP Global Professional Services and Customer Support. At GXS, she managed the Professional Services and Customer Support teams, drove financial accountability and increased focus on customer success. Before joining GXS, Martinko served as SVP Customer Support and Education at Peregrine Systems in San Diego. At Merant in North Carolina and Maryland, Martinko held several management-level positions, including Vice President and Program Manager for the Corporate Headquarters Relocation, Vice President Human Resources, Vice President Customer Education, Vice President PVCS Consulting and Education Services, Vice President and General Manager of Automated Solutions Testing (AST) Business Unit, and Vice President Worldwide Answerline.

Martinko earned her Bachelor’s degree in Mathematics at Wilmington College in Ohio and she has completed post graduate MBA coursework at Cleveland State University.

WaveLight AG (ISIN DE 000 512 5603)
WaveLight AG has been listed on Deutsch Borse AG’s Prime Standard segment since January 2003: The company, which develops, manufactures and markets a full range of high-quality products for ophthalmology, specializes in vision optics. The market success of WaveLight is based on a dense sales network comprised of WaveLight’s own sales channels as well as the sales channels of strategic partners.

Further information on WaveLight is available at: http://www.wavelight.com

Press Contacts:
Luca Sergio Carmen Caricchio
Vice President, Marketing President
WaveLight , Inc. CoActive Public Relations
Tel: (571) 262-5409 Tel: (415) 621-6626
Fax:(866)811-8566 Fax: (415) 621-6636
e-mail: luca.sergio@wavelight.com e-mail: carmen@coactivepr.com

All information is given and all assessments are made on the basis of extremely conscientious research. However, no guarantee is given with regard to the information or assessments published. No liability whatsoever is accepted. The above statements do not represent an invitation to buy or sell securities. All rights reserved.

SANTA CLARA, CA., April 10, 2007 - From “hire the weird” to road warrior tips for maneuvering through blizzard-impacted airports, a new book announced today by PSVillage promises a no-holds barred look at how to build and manage a successful technology professional services organization. 

Titled: “Tips from the Trenches: The Collective Wisdom of Over 100 Professional Services Leaders,” the free e-book is available for immediate download from the PSVillage website. 

Leveraging the substantial experience of these “authors,” the tips cover a wide range of practical issues ranging from team-building to the marketing, selling and delivery of services.  PSVillage, publisher of the e-book, is the largest on-line community serving professional services and consulting services leaders.  OpenAir and QuickArrow are co-sponsors of the book.

“What began as a community project quickly snowballed as more and more people came forward to share their experiences,” said PSVillage founder, Terry Jansen.  “We knew we had to share these tips with the larger professional services community. The advice is personal, practical and absolutely priceless to anyone managing professional services operations.”

"Professional Services is a significant contributor to the bottom line and yet there’s so little collective information on how to be successful - either as an individual contributor or as someone building an organization,” said Joe Longo, vice president of services, Selectica, Inc. “People were eager to share their knowledge and, in some cases, their misfortunes.  It’s a great read.”

The downloadable e-book is available at no charge from http://www.psvillage.com. A hard copy version will be available later this year. Thirty percent of the book proceeds will be donated to Schools for Humanity, a non-profit founded by PSVillage members to build schools for under-privileged children in developing countries.

About PSVillage
PSVillage is an on-line community of nearly 1000 Technology Professional Services Leaders representing over 450 companies.  The only networking forum of its kind, PSVillage was founded in 2004 to provide a collaborative forum for Professional Services Leaders to share research, best practices, resources and more.  The site hosts a moderated discussion forum, an on-line magazine, job board, benchmarks, Professional Services Automation reviews, a spotlight of members and a variety of free or low-cost services including webinars, white papers, workshops, research and networking events.  To learn more, go to http://www.psvillage.com.

MARIETTA, GA—(MARKET WIRE)—March 12, 2007—Margins from technology services operations average an eye-popping 35%, with revenues contributing an average of 33% to a company’s overall earned revenues, making technology services an increasingly significant contributor to technology company profits, according to a new benchmark study on Professional Services in Technology Sectors by the Buswell Group.

The Buswell Group Professional Services benchmark compiles and reports the best practices, financial performance, compensation, staff utilization and operational metrics—including attrition rates and usage of off-shore resources—from the professional services operations of software and other technology companies. The benchmark is co-sponsored by PSVillage, the largest online community of technology professional services executives.

“With this kind of an impact to a company’s bottom line and the ever changing business models, having real benchmarks to build and grow a successful Professional Services team is increasingly important,” said Cindy Warner, senior vice president of Salesforce.com and board member of PSVillage. “We need this type of strategic, yet real-world information to help us shape and defend Professional Services management decisions.”

The study includes more than 75 parameters of measurement covering margins, operations, compensation, delivery and sales. The first ever benchmark of its kind, it goes beyond documenting market trends to provide quantitative, applicable research that will help companies refine and improve professional service management operations.

“The quantitative results that I received from the benchmark enabled me to prioritize programs for improving the revenues and margins of my team,” said Jon Harris, chief service officer, Ultimate Software. “We are now able to evaluate our Professional Services goals using solid externally validated numbers instead of historically generated numbers.”

For more information about the Professional Services benchmark or how to participate in the next phase, see http://www.buswellgroup.com.

About the Buswell Group

The Buswell Group is a strategy consulting firm focused on Professional Services within technology companies. Founder Scott Fletcher brings more than 20 years of experience creating information technology solutions and business programs for Fortune 500 companies, building and managing professional services organizations in start-ups and multi-national corporations. For more information about the Buswell Group, see http://www.buswellgroup.com.

About PSVillage

PSVillage is the preeminent professional services executive online community. Providing a venue for professional services leaders to collaborate and share ideas, best practices, resources and more, the site hosts a moderated discussion forum, a job board and a variety of free or low-cost services including webinars, research, white papers, workshops, networking events, and benchmarks. To learn more, visit http://www.psvillage.com.

Contact:
Pam Crowley
Crowley Communications
(408) 529-9655
pamc@crowleypr.com

Q:  Terry, tell us what PSVillage is about and what the impetus was for creating this community?

A:  PSVillage is a dynamic, on-line community of Technology Professional Services Leaders.  We’re really a hybrid of a social networking group and an association.  I launched PSVillage in response to the enormous growth that was happening in this area as companies moved from product-centric to more services-centric organizations.  I also received a number of requests from Professional Services Leaders who were interested in networking with their peers. 

As an executive recruiter, I got to know many of these executives over the years and with the downturn in the economy many of them were really at a crossroads in their career and were beginning to realize how important it was to stay connected to the larger community.  But they didn’t know how because there was really no way of doing that.  No community of Professional Services Leaders existed at the time.  I realized that with my large network and the obvious need for this sort of community that I could really do a lot to help this very underserved market and that was by creating a forum for them to connect with each other.

What we are is really a grass roots organization, free-of-charge, that has doubled in size each year since our inception and today we’ve grown to nearly 800 members, primarily Director, VP and SVPs of services.  Our membership is comprised of about 70% software companies and 30% system integrators and boutique consulting firms.  But that’s just on the executive level side; we are also in the process of creating programs and offerings for all levels of professional services from Consultant to Vice President.  We also have a discussion forum for Consultants and Project Managers called PSVillageRW - the RW stands for RoadWarriors. My vision for PSVillage is that our community will be a place where all levels of PS have access to content and knowledge they need to be successful in their careers and in their personal growth and development.

Q:  You mention that currently your members are Professional Services Leaders.  Could you give us some examples of who PSVillage members are?

A:  Sure.  We run the gamut from professional services leaders who run PSOs in startups to the VPs and SVPs of Services for companies such as Salesforce.com, SAP, Oracle, Ingres, Borland, Mentor Grapics, Deloitte, Cap Gemini and Fujitsu Consulting.  Many of our members are the thought leaders in Professional Services and authors of well-known professional services books, including David Maister who has written several books on Professional Services, Jim Alexander, author of S-Business: Reinventing the Services Organization, Rajesh Setty, author of the blog and book, Life Beyond Code and Sath Sathyanarayan, author of Offshore Development and Technical Support.

Part of the vision for PSVillage is to create a platform for these and other PS thought leaders to share their experience and knowledge back into the community.  This is a community that is very hungry for this kind of knowledge sharing.

Q:  Why would someone become a member of PSVillage?  What are the benefits of belonging to your community?

A:  The main benefit is the networking aspect of PSVillage.  Not only can people take advantage of online collaboration in our Yahoo Groups Discussion forum to learn how their peers are handling similar situations and concerns but they can also attend in-person events, such as the Eagles of a Feather Executive Networking Event we recently held in the Bay Area and our PSVillage Power Breakfast Series that we’re rolling out nationwide.  The purpose of these breakfast meetings is to enable PS Leaders to get to know their peers and share knowledge and ideas on a local level.

Recently, our members began work on a community book called Tips from the Trenches: Collective Wisdom of 100 Professional Services Leaders. This book is a collection of lessons learned and PS bloopers submitted by our members.  We expect it to be completed by early April, 2007 and plan to make it available as a free download on the PSVillage home page.  It has been a very rewarding project for not only the core team who worked on the book but the entire community as they really pulled together to create something that has never been done in this industry - a book written by the community for the community.

In addition, we launched a niche job board last year specifically for Professional Services.  To my knowledge, it’s the only job board that is targeted to Professional Services.  We also launched an online magazine, called “Voice of the Village”, which is written by our members.  It’s really a kind of community blog and has been an effective way to give a voice to those with the depth of knowledge and experience that others can learn from. 

We’ve developed partnerships with Research companies Service Performance Insight and the Buswell Group to provide research to our members.  One initiative we’ve undertaken with the Buswell Group is to develop a Professional Services Benchmark to capture critical metrics such as operations, compensation, delivery and sales so that PSOs know where they stack up against other services organizations of their size.  This is something that has been greatly needed in the services community and we’re very happy to be able to fill this need.  The results will be available in March, 2007.

We are currently partnering with Service Performance Insight on The 2007 PSVillage PSA Survey was recently completed and is available for sale.  The results show some strong reasons why PSA is being adopted by PS organizations around the world.  We also have created a PSVillage group within LinkedIn and have nearly 200 members participating.

PSVillage is also paricipating by giving back to the community.  In February, 2007 PSVillage became a sponsor of Schools for Humanity (SFH), a non-profit—recently founded by PSVillage members Cindy Warner, SVP, Salesforce.com and David Brown, Cap Gemini—dedicated to building schools and educating children in undeveloped regions of the world.  PSVillage will help raise funds to support this very important cause.

Q:  What are the challenges you face in growing PSVillage?

A:  I think the biggest challenge is the same challenge faced by most online communities and that is getting the members to continue to provide knowledge and content back into the community.  According to Useit.com, in most online communities 90% of users are lurkers who never contribute, 9% of users contribute a little and 1% of users account for almost all of the interaction.  They call this the 90-9-1 rule.  We are looking at innovative ways for our members to participate in a way that works for them.  Many of these folks travel extensively and have little time left for things other than work and family so our goal is to make it as easy as possible for them to participate.  If they can’t make it to the events, they can always stay connected to their peers through our online discussion forum and PSVillage LinkedIn for Groups.

Q:  How are you funding PSVillage and what are your long-term plans for this community?

A:  People often ask me what the revenue model is for PSVillage.  Membership is free and members pay for programs on an ala carte basis, such as the breakfasts and networking events, research, workshops, job postings and webinars.  Currently most of our funding comes from our sponsors, OpenAir, QuickArrow,and Projector PSA.  I’ve been very impressed with the forward-thinking nature of our sponsors who have proactively supported our efforts from the inception of PSVillage.  They were excited to see that there was an initiative underway to form this type of community and they wanted to be a part of it. And that is a win-win for everyone as it greatly helps this community by enabling us to rollout additional programs.  Without their support, none of what we’ve accomplished to date would have been possible.

As for the long-term vision for PSVillage, we will continue to roll out new programs and initiatives.  We have lots of innovative ideas on the horizon and are excited to see them implemented in the near future.  Stay tuned!

If you’d like to know more about PSVillage, go to http://www.psvillage.com or contact Terry Jansen, PSVillage Founder and President at terry@psvillage.com
. 

Tropos Networks of Sunnyvale, CA named Roy Earle vice president of professional services.  Earle is the former vice president of design and development at Equinix and vice president of operations at Etec Systems.  He also held operating positions at Siliconix and engineering and management positions at General Electric.

Press Release Source: CapitalStream Inc.

CapitalStream Appoints Herve Marzio to Vice President, Professional Services
Wednesday February 7, 9:17 am ET

Marzio Tapped for Strong Leadership in Financial Services and Software Implementation

SEATTLE, WA--(MARKET WIRE)--Feb 7, 2007—CapitalStream Inc., a leader in front office automation solutions for commercial lending and finance operations, today announced the appointment of Herve Marzio to vice president, professional services. Marzio has built and managed large client service teams that have successfully implemented large-scale enterprise systems across a broad range of enterprises including large banks and financial institutions. He is currently charged with building the processes and personnel skills that ensure CapitalStream’s level of service delivery to complement the company’s recent growth.

With more than 15 years of software implementation and client service leadership, Marzio comes to CapitalStream from Corillian Corp. (NasdaqGS:CORI - News), a leading provider of online banking, payment and security solutions to the financial services industry, where he successfully led some of the company’s most challenging projects. As the project executive responsible for consulting and implementation at strategic accounts, he put into place teams and best practices that ensured repeatable success for all implementations while also increasing profitability and customer satisfaction. Marzio was instrumental in developing and instituting many of the policies and methodologies that enabled the impressive growth of the organization.

ADERANT Appoints Jeff Boyce
Vice President Professional Services
Seasoned Global Technology Consulting Veteran Joins ADERANT

Atlanta, GA - January 30, 2007 - ADERANT, a global provider of business and financial management software for professional services organizations, today announced that it has appointed Jeff Boyce as Vice President Professional Services. Boyce will be responsible for managing ADERANT’s global team of professional services consultants as they implement ADERANT’s software solutions and improve client business processes. Boyce is a seasoned information technology veteran with experience that spans all aspects of the industry, including hardware, software, and services.

“I am excited about working with such an industry-leading company as ADERANT and their world-class team of talented and knowledgeable consultants,” said Jeff Boyce, Vice President of Professional Services for ADERANT. “My goal will be to combine my professional services experience with the deep product knowledge of our consultants and industry best-practices to ensure that our clients get implementations that are on-time and on-budget.”

“Jeff’s extensive experience managing global consulting teams and successfully implementing complex software solutions makes him the perfect addition to the ADERANT team,” said Michael Kohlsdorf, President and Chief Executive Officer of ADERANT. “Jeff has the skills and experience to ensure that our clients not only receive the best possible service, but also get the most out of their investment in ADERANT’s solutions.”

Prior to joining ADERANT, Boyce was Vice President of Hewlett Packard Software Service Delivery where he was responsible for integrating the HP OpenView suite into customer infrastructures around the world. Boyce came to HP via its acquisition of Peregrine Systems, where he served as Senior Vice President of Solutions Consulting and managed the company’s worldwide pre- and post-sales technical resources. Before Peregrine Systems, Boyce was Senior Vice President of Sales at Managed Objects where he oversaw the company’s sales and services teams.

Boyce has also held several senior management positions in sales and professional services at leading technology companies, including Vice President of Americas Sales and Services at Candle Corporation; Vice President of North American Field Operations for Legent Corporation; and Sales Director for Syncordia/Concert, British Telecom’s global network outsourcing subsidiary.

Earlier in his career, Boyce spent more than 13 years at IBM Corporation in various sales, professional services, and development positions.

About ADERANT
ADERANT, headquartered in Atlanta , GA , is a leading provider of software for services organizations. The global software company offers a comprehensive suite of solutions, consisting of financial, resource and practice management software that enables services organizations of all sizes to maximize operational efficiencies. The international company provides solutions to the world’s largest and most prominent service organizations - including American Express, Deloitte Consulting, KPMG LLP, Skadden Arps and Winston & Strawn. ADERANT also has offices in Asia Pacific and Europe .

More information about ADERANT is available at http://www.aderant.com.

Javelan and Novient are registered trademarks, and CMS.Net, Executive Office, Keystone and all ADERANT product logos are trademarks of ADERANT Holdings , Inc. or its subsidiaries. All other trademarks mentioned herein are the properties of their respective companies.

Contact:

Matt Scherzinger
matt.scherzinger@aderant.com
ADERANT
949.862.9212

Previously, Driscoll was Senior Practice Director at Tibco Software.

Monday, January 22, 2007 - Cindy Warner, Sr. Vice President, Global Technology Services at Salesforce.com was named “The Power of Us” Salesforce.com Foundation Volunteer of the Year Winner.  Cindy has participated in non-profit work through the years as a Director for the Special Olympics, member of the Salesforce.com Foundation Advisory Committee, and other similar contributions.  Most recently she has been intimately involved in creating Schools for Humanity, a non-profit that is dedicated to building schools and training teachers in Ethiopia. 

“This has been an amazing last year....amazing....I feel so fortunate to have had the time this past year to do this much for others....both from the good fortune financially and time afforded me. I only wish to do more. There is nothing I would rather do,” said Ms. Warner upon learning of her award.

“Cindy is truly an amazing and vibrant woman whose passion for helping others seems to have no boundaries or limitations,” said David Brown, Founder Schools for Humanity

SAN MATEO, Calif. - January 11, 2007 - NetSuite, Inc., the leader in on-demand business software suites, today announced that Tim Dilley joined NetSuite as executive vice president of Services for NetSuite. In this role, Dilley is charged with overseeing NetSuite’s global initiatives in professional services, training and customer support and customer service. Dilley brings more than 26 years of experience in enterprise consulting, and executive management leadership in professional services and customer support. Most recently he headed Services for Informatica Corp. (NASDAQ: INFA). For more information about the NetSuite management team, please visit http://www.netsuite.com/management

“Unlike simple, departmental applications, NetSuite is used to running our customers’ core business processes.  Implementation services and training are key to their success,” said Zach Nelson, CEO of NetSuite. “Tim’s world-class background will help our customers to transform their businesses from a hodge-podge of applications, to efficient world-class operations that rival the capabilities of the world’s largest organizations.”

Prior to NetSuite, Dilley served as senior vice president of Global Customer Services at Informatica Corporation, a $300M annual revenue enterprise software company, which provides the Global 2,000 with data integration products and services. While at Informatica, he managed the global practices of Professional Services, Education Services, Customer Support and Maintenance Renewal Sales. Before that, Dilley had 18 years of experience in the consulting services. He was an associate partner for Worldwide Utilities Consumer Services at Andersen Consulting (Accenture), and a co-founder of Axiom Management Consulting, a management and information technology consulting firm. Earlier in his consulting career, he was with Myers-Holum, where he spent five years implementing financial applications.

“I am excited to be a part of the NetSuite executive team,” said Tim Dilley, executive vice president, Services for NetSuite. “I look forward to bringing my expertise to this innovative, Software-as-a-Service industry leader and helping further NetSuite’s success.”

About NetSuite

Named as the fastest-growing software company in the Silicon Valley by Deloitte’s 2005 Silicon Valley Technology Fast 50 study, NetSuite,,Inc. is the leader in on-demand business software suites. NetSuite enables companies to manage key business operations in a single system, which includes accounting/Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Ecommerce. NetSuite is delivered as an on-demand service, so there is no expensive hardware to procure, no large, up-front license fee, and no complex set-ups. Finally, NetSuite’s patent-pending “real-time dashboard” technology provides an easy-to-use view into role-specific business information that is always up-to-date.  For more information about NetSuite, visit: http://www.netsuite.com

NOTE: NetSuite and the NetSuite logo are service-marks of NetSuite, Inc. 

Tracy Matsumoto
Public Relations Manager
NetSuite Inc.
Direct: 650-627-1181
Mobile: 650-740-4642

tmatsumoto@netsuite.com

http://www.netsuite.com

Jeff Jarvis is the new Chief Operating Officer for Agentek Inc, a private company Headquartered in Atlanta, GA. In his new role he has operational responsibilities for Professional Services, Product Development, Customer Care, IT and Logistics. Agentek is a leading edge software applications company focused on robust wireless field service automation & logistics solutions.  For further information visit http://www.agentek.com.

"With the growth in the location industry’ we are engaging with many applications which need high-reliability scalable services’” said deCarta President and CEO J. Kim Fennell. “Murat brings us deep experience and skills to ensure we have the necessary resources and best-practice service environment in place well in advance to meet those needs and maximize our value to customers.”

“deCarta has built an enviable reputation delivering powerful developer solutions and enabling technologies, for the LBS marketplace’” said newly appointed Vice President of Operations and Professional Services’ Murat Erdem. “With over 650 developers using the company’s Developer Zone’ and growing customer deployment of deCarta’s Hosted Web Services, I look forward to making certain we continue our tradition of exceeding developer and customer expectations.”

Erdem comes to deCarta from Voxify, a voice recognition company, where as Vice President of Customer Operations he managed teams responsible for the implementation and integration of Voxify’s Automated Agent products and services. Previously, he was Vice President of Application Management Services and Operations for Corio where, prior to its acquisition by IBM, he built the global service organization responsible for managing hundreds of Global 1000 accounts.

Erdem also held key management positions at Bechtel Corporation and PeopleSoft where he managed the Application Development Team in the company’s Global Support Center. He has a Bachelors, Mechanical Engineering from Bosphorus University, Istanbul, Turkey and an MBA from University of California, Davis.

About deCarta

deCarta is the leading geospatial software platform that powers today’s most successful Location-Based Services (LBS) applications such as those deployed at Google Maps, Yahoo, Ask.com, Verizon and Sprint. The company’s unique, patented technology is ideal for high-volume LBS applications for use in Internet, mobile, personal navigation and telematics applications where scalability, speed, and reliability are vital. Its Drill Down Server geospatial software platform,,Rich Map Engine and Hosted Web Service is preferred by application developers and service providers who also want the flexibility to customize map styles, utilize unique routing capabilities and self-brand.  deCarta customers and technology partners include AND, Appello, Ask.com, ATX, Google, Local Matters, Maps.com, Motorola, NAVTEQ, Networks In Motion, Pharos, Rand McNally, Tele Atlas, TeleNav, Yahoo! and Zillow.  deCarta is privately held and headquartered in San Jose, California with international offices in the UK and China. http://www.decarta.com.

deCarta, the deCarta logo, Rich Map Engine and Drill Down Server are trademarks or registered trademarks of deCarta, Inc. in the United States and/or other countries. All other company, brand and product names are marks of their respective holders.

As head of Professional Services for the company, Cohen will be responsible for the delivery and enhancement of key customer offerings such as Systems Integration, Application Management Services and SAP consulting services.

“Jeff’s expertise in IT outsourcing and offshoring and his reputation for results gives us great confidence that he will ensure the success of the Professional Services organization while continuing our strategy to sustain profitable growth,” said John McKenna, CEO of Siemens Business Services, Inc. “Jeff brings a wealth of proven consulting and management experience to his new role in our company.”

Cohen joins Siemens from eLoyalty Corporation where he was Vice President of Delivery. Prior to that, he was an Associate Principal at McKinsey & Company where he was responsible for advising clients through large, complex contract negotiations in the areas of outsourcing and offshoring, IT and shared services cost reduction, and software and systems development.

Before joining McKinsey & Company, Cohen spent several years at KPMG Consulting where he started, led and grew a national consulting practice that provided outsourcing advice, IT benchmarking and assessment, program management, and technology infrastructure evaluation. Prior to KPMG, Cohen was a Project Manager at Comdisco, Inc. and a Consultant at Andersen Consulting (currently Accenture).

Cohen holds a Bachelor of Arts degree in economics with general honors from the University of Chicago and a Masters of Management in finance, management and strategy with distinction from the Kellogg School of Management at Northwestern University.

About Siemens Business Services

Siemens Business Services, Inc. is one of Siemens operating companies in the United States. Siemens Business Services is an internationally leading IT service provider. With its comprehensive know-how and specific sector knowledge, this division of Siemens offers solutions and services from a single source - from consulting to systems integration and management of IT infrastructures. Siemens Business Services is among the top ten outsourcing providers worldwide. With 34,000 employees, Siemens Business Services achieved worldwide sales of $6.5 billion USD in fiscal 2006 (9/30/06). For more information, please visit Siemens Business Services on the Web at http://www.usa.siemens.com/sbs.

About Siemens AG

Siemens AG SI is one of the largest global electronics and engineering companies with reported worldwide sales of $107.4 billion in fiscal 2006. Founded nearly 160 years ago, the company is a leader in the areas of Medical, Power, Automation and Control, Transportation, Information and Communications, Lighting, Building Technologies, Water Technologies and Services and Home Appliances. With its U.S. corporate headquarters in New York City, Siemens in the USA has sales of $21.4 billion and employs approximately 67,000 people throughout all 50 states and Puerto Rico. Eleven of Siemens’ worldwide businesses are based in the United States. With its global headquarters in Munich, Siemens AG and its subsidiaries employ 475,000 people in 190 countries. For more information on Siemens in the United States: http://www.usa.siemens.com.
SIEMENS is a registered trademark of Siemens AG. All other company, brand, product, and service names are trademarks or registered trademarks of their respective holders.
(C) 2006 Siemens Business Services, Inc. Contact Information: Siemens Business Services, Inc. Marla Davids, 678-256-5760 marla.davids@siemens.com
Copyright 2006 BusinessWire

"I am pleased to have someone of Mark’s caliber join our management team,” said Chris Moritz, President & CEO, SER Solutions, Inc. “When I joined SER one of my immediate goals was to ensure that our customers continue to realize increased business value from our product and service offerings. With Mark’s strong customer operations background and industry expertise, I am confident that his leadership will help us to further deliver on this commitment.”

Most recently, Rooney served as Aspect Software‘s Vice President of Worldwide Customer Service with global responsibility for service delivery and customer satisfaction. In this role, he managed the global team spanning six regions and six international contact centers. During his tenure, he achieved a 12% improvement in customer satisfaction, while reducing expenses by 9%. Previously, Rooney was Senior Director, Customer Operations of Aspect’s Global Customer Services division.

Prior to Aspect Software, Rooney spent fourteen years at Nortel, Meridian Business Systems; Nortel, Northern Telecom LTD; and Nortel, MBS Professional Services holding numerous positions including Vice President of Operations, Senior Director of Customer Operations, Director of Quality, Operations Consultant of Service Delivery, and Senior Project Manager.

“I am excited to join the SER team,” stated Rooney. “I look forward to working with executive management along with the knowledgeable technical support, field engineers, professional services, and client education teams to ensure that the delivery and support of our solutions as well as our service offerings exceed our customers’ expectations.”

About SER Solutions, Inc.

SER Solutions, Inc. delivers unsurpassed contact center management and speech analytics solutions to support business activities such as planned and proactive customer care, telemarketing, collections, fundraising, emergency notifications, and political calling. SER’s solutions enable enterprises to turn customers into loyal, long-term sources of recurring revenue by generating increased customer loyalty, expanding up-sell and cross-sell opportunities, maximizing agent productivity, and reducing costs. The company, an affiliate of The Gores Group, LLC, is headquartered in Dulles, Virginia with operations in North America and Europe. Additional information about SER is available at http://www.ser.com.

SER is a registered trademark of SER Solutions, Inc. All other trademarks are the property of their respective owners.

CAMBRIDGE, Mass.: November 7, 2006 - StarSoft Development Labs, the fastest growing software outsourcing service provider in Russia and Eastern Europe,,today announced the appointment of IT services industry veteran Alex Adamopoulos as Senior Vice President. Adamopoulos will spearhead the company’s global business development and strategy, focusing on building and streamlining sales efforts in the North American and EMEA regions. He will be based in StarSoft’s headquarter offices in Cambridge, Massachusetts.

Adamopoulos has over 17 years of industry experience in professional and IT services, successfully advising and consulting with a combination of Fortune 1000 and startup organizations to shape their business model for further expansion and growth.

“Alex brings to StarSoft extensive international and industry-leading IT services sales expertise coupled with technology and industry know-how, said Nick Puntikov, CEO of StarSoft Development Labs. Alex understands how to effectively advise clients on critical technology and services investment decisions. At this turning point in our company’s history, he will be a key player on our executive team, helping us cultivate new business opportunities and leverage the capacity we have built in our offshore development centers in both St. Petersburg and Kazan in Russia as well as Dnepropetrovsk, Ukraine.”

“I see a lot of opportunity for companies to tap into the software development brainpower available in Eastern Europe, and particularly in Russia, where the market is really opening up,” said Alex Adamopoulos. “StarSoft occupies a unique position in this market. For me, it is thrilling to join StarSoft now since the company has built up unrivalled outsourcing management expertise over 15 years. They have access to the best industry talent and a commitment to exploiting new, highly productive Agile development methodologies that dramatically improve software quality and time-to-market on mission-critical enterprise software projects for companies large and small.”

Prior to StarSoft, Adamopoulos previously served as Director, Global Services at EMC Corporation where he was primarily responsible for expanding EMC’s global professional services strategy by implementing standards, engagement and delivery models and by playing a key role in the sales effort.

Most recently, Pacholke served as vice president of professional services and technical operations for CapitalStream, an enterprise software and services company delivering front-office automation and collaboration solutions to the commercial banking and finance industry. While at CapitalStream, Pacholke led customer service initiatives and ongoing customer operations, which included Consulting, Systems Engineering, Solutions Development, Hosting Operations, Product Support and Account Management. Pacholke’s efforts resulted in the division’s turn to profitability and successful implementations at many leading financial institutions. Prior to CapitalStream, he served as the vice president of client services and technical operations for WorldStream Communications, an enterprise, multi-media communications organization.

“At each point in his career, Tom has demonstrated that he is a proven leader, dedicated to building world-class service organizations and customer programs that enable customers to maximize the benefits of technology while scaling operations as the business continues to grow,” said Jeff Dirks, president and chief executive officer of SchemaLogic. “He has a firm understanding of technology, and specifically, software and services, and will be a valuable asset as we continue to expand the reach of our Semantics as a Service offering. We look forward to Tom’s ongoing contributions to our executive team and to the success of SchemaLogic.”

Pacholke has also held a variety of executive and senior management positions at Troika Interactive, a secure peer-to-peer collaboration platform for distributed enterprises, Primus Knowledge Solutions (now ATG), a Knowledge Management Solutions provider, and Platinum Software (now Epicor Software), a leading provider of ERP, CRM and SCM software for the mid-market. He began his career as a consultant with Andersen Consulting (now Accenture). Pacholke earned a bachelor’s degree in business administration and accounting from the University of Washington in Seattle.

“SchemaLogic provides me with a great opportunity to apply my knowledge and experience in enterprise software, customer service and operations to further establish an emerging company with a proven track record, great partnerships and a needed solution,” said Pacholke. “Being able to manage, search and find data is becoming increasingly more important to every company as industries become more competitive, the pace of business quickens and the challenges of information management in the enterprise continue to grow in complexity. SchemaLogic has developed the software and services to truly facilitate information findability and business semantics management across the enterprise. I look forward to working with Jeff and the rest of the management team to enhance our services business, support our growing number of marquee customers and scale our business.”

About SchemaLogic

SchemaLogic is the global leader in providing Business Semantics Management solutions for Global 5000 enterprises. Our solution provides a framework that enables companies to model the structures and relationships of business semantics that define corporate knowledge and content. We facilitate dynamic changes to the business semantic models through a Web-based governance and collaboration process that enables participation across organizational, corporate and industry boundaries.

SchemaLogic enables enterprises to increase competitive advantage and reduce operational costs through better information management, increased data quality and more agile, intelligent business decisions. SchemaLogic has licensed its solution to some of the best known and largest companies in the world.

For more information about SchemaLogic, call 1-425-885-9695 or visit http://www.schemalogic.com.

Rogers has over 20 years of IT services experience with such companies as IBM, and Chevron, and as a value-added reseller and independent consultant. Most recently, He was Director of Information Technology for PDL BioPharma and a Principal and VP of Operations at Pocket Real Estate, a handheld mobile and wireless solutions ISV for the real estate industry.
“Steve’s strong experience in IT consulting and services” says Javed Khan, Jeskell CEO, “will help us greatly expand the scope of our operations and continue the double-digit growth we’ve experienced in the past few years. At the same time, we will continue to grow the IBM hardware and software business that has made us one of IBM’s most successful U.S. business partners.”

About Jeskell
Established in 1991, Jeskell Inc is an IBM Premier Business Partner with a nationwide sales and service organization based in Sunnyvale, CA. The company boasts a 96% customer satisfaction rating and ranks in the top 5% of IBM business partners. It is one of only a very few IBM resellers authorized to represent the entire IBM line of computer systems, software, and services to commercial, government, and educational organizations. Contact the company at (408) 744-0102 or 1-877-537-5355 (toll free). Web: http://www.jeskell.com

Ms. Petsche, a Six Sigma Black Belt, will be responsible for running the company’s global, enterprise software implementations and professional services operations.
Prior to joining Heartbeat Software, Ms. Petsche spent the past six years at Dendrite International as the Director of Project Management. At Dendrite, Irena developed enterprise project management processes and led successful implementations at Abbott, Altana, Bristol-Myers Squibb, Eli Lilly, Sankyo, Sanofi-Aventis, and Solvay.
“I’m very excited to be joining Heartbeat Software,” said Irena, “We are the leader in the KOL Management space and I believe my experience offers an expertise on methodology and process that will enable Heartbeat to continue successful deployments at the world’s leading global corporations.”
After receiving her Doctorate from Princeton, Ms. Petsche started her career at ExxonMobil. As the Head of Software Simulations, she led a global team of engineers in the development and implementation of real-time simulators for refineries in the US, Europe, and the Far East, including the world’s largest simulator training center in Singapore.
“We consider Irena to be a key addition to our management team,” said Jonah Meyers, President of Heartbeat Software, “With Irena’s enterprise software experience and depth of Life Sciences implementation knowledge, she will be a huge asset as we continue to successfully deliver our solutions to global enterprises.”
About Heartbeat Software: Headquartered in New York City, Heartbeat Software is the premiere provider of KOL management solutions for the Life Sciences industry as well as marketing content management solutions for the Financial Services industry. Heartbeat Software’s client base includes over 50 of the Fortune 500. For more information on Heartbeat Software call the corporate headquarters at (212) 941-9041 or visit: http://www.heartbeatsoftware.com

Seasoned Consulting and Technical Support Executive to Grow Professional Services Group

SAN MATEO, Calif. - November 29, 2006 - Tablus Inc., a leading provider of content protection solutions, today announced the appointment of Sunil Nagdev to the position of vice president of professional services.  Nagdev will report to Anne Bonaparte, president and chief executive officer of Tablus, and will be responsible for expanding and overseeing the company’s professional services organization. 

“The addition of Sunil to our executive management team is yet another indicator of the strong growth that Tablus has experienced over the last year,” said Bonaparte. “The professional services operation at Tablus is central to maintaining the high level of integrity and quality that our customers have come to appreciate. Sunil’s proven management capabilities in this area will contribute significantly to our company’s ongoing success.”

Nagdev brings nearly two decades of software industry experience to his position at Tablus.  Previously, he held a variety of leadership positions within professional services at Verity, now part of Autonomy Inc., where he most recently served as senior vice president, professional services and technical support. Prior to his tenure at Autonomy, Nagdev was responsible for building the worldwide technical support organization for Versant Corporation.  He has also held leadership positions at Consilium Technologies and ASK Computer Systems. 

“Tablus is ushering in a new era in content loss prevention solutions,” said Nagdev.  “Both the company and the market are experiencing explosive growth worldwide.  The Tablus differentiators—unmatched accuracy, scalability and control without complexity—are unparalleled in the industry. This is truly an exciting time to be charged with growing the company’s professional services organization.”

Nagdev is a graduate of Chico State University and holds a degree in computer science.

About Tablus
Tablus Inc. is the leading provider of content protection solutions for detecting and preventing the disclosure of confidential and privacy-related information both across network boundaries and on the desktop. Tablus offers the only comprehensive and integrated solution for locating, monitoring and protecting data at rest, in motion, and in use. By preventing such disclosures, Tablus helps organizations reduce legal and financial risk, protect against identity theft, safeguard their brand reputation and provide regulatory compliance. For more information visit http://www.tablus.com.

Apprion Taps Steve Beck To Head Services Division
of Leading Industrial Wireless Networking Firm

New Executive Brings Wealth of Security, Complex Systems Integration
and Project Leadership Experience to Grow Services

Moffett Field, California - October 10, 2006 - Apprion, the pioneer of managed industrial wireless solutions for manufacturers, today named Steve Beck vice president of Services. In this role, Beck is charged with building and extending Apprion’s world-class services organization to deliver wireless network engineering, management, reliability, and security services for the company’s industrial customers encompassing oil, gas, chemical, and energy, market sectors.

Beck has more than 23 years of experience architecting, designing, implementing, and managing the development and delivery of complex information systems. His background includes leading edge work in security, applications architecture, and operating systems at major companies.

“While both our managed services platform and the demands of our customer base continue to mature, Steve brings top-flight executive experience in successfully building and executing on complex systems and network integration and ongoing security and reliability management” said Stephen Lambright, Apprion’s chief executive officer. “Steve will be a welcome addition to our growing team of creative and experienced leaders in the emerging field of wireless management services for industrial manufacturers.”

Prior to Apprion, Beck ran the Services Business at RSA Security’s Data Security Division and delivered over $15 million in annual revenue. He is also the inventor of a patent pending design for an authenticated electronic mail infrastructure to combat phishing and spam.

Prior to RSA, Beck performed a similar role at Entegrity Solutions, a startup company, creating their professional service offerings from the ground up. Before serving at Entegrity, Beck worked for Unisys Corporation as an information architecture consultant specializing in decision support and data warehousing solutions. He also worked at AT&T Bell Laboratories, AT&T Computer Systems, and AT&T Information Systems

Beck graduated from the Kellogg Graduate School of Management’s Executive Development Program. He received his B.S. in Computer Science from Brown University and his M.S. in Computer Science from the University of Michigan in Ann Arbor.

About Apprion
Apprion provides the ION system - an integrated platform that optimizes the security, management, performance and business value of wireless systems deployed in industrial manufacturing environments. The ION wireless infrastructure can be deployed across a single facility, or across multiple operational areas to help cut costs, improve efficiency, productivity and performance, enhance safety and security, and provide more meaningful analytical metrics of plant systems and assets. Headquartered at the NASA Research Park in Moffett Field, Calif., more information can be found about Apprion at: http://www.apprion.com, by e-mail at info@apprion.com or by phone at 650/964-4321.

Zend Technologies appoints Susie Sedlacek as Vice President, Global Services

As Zend Customer Base Grows, Sedlacek Brings Deep History of Success to New Role Focused on Customer Services
CUPERTINO, CA - October 11, 2006 - Zend Technologies, the PHP company, today announced that Susie Sedlacek has joined the company as vice president, global services. Sedlacek has previously worked in executive services positions at well known technology companies such as Hewlett-Packard, Sun Microsystems and Network Appliance. At Zend, she will be responsible for the company’s customer services worldwide including professional services, training and support.

“Zend is currently experiencing an upswing as we develop and deploy PHP business solutions to individuals and SMB’s as well as larger corporations. This growth spans the globe requiring an increased focus on sustaining those efforts with equally compelling support, consulting and training. Susie’s experience driving innovative and partner-driven models in her prior roles will perfectly complement the customer need as well as Zend,” said Andi Gutmans, co-founder and Vice Prresident, Technology at Zend Technologies.

Sedlacek joins Zend from Active Decisions, a web-application software company that was acquired by Knova, where she served as vice president of professional services. Before Active Decisions, Sedlacek was responsible for field support and consulting services for the Americas at Network Appliance. During her tenure there, she oversaw the doubling of services year-over-year and the development and deployment of high value-added solutions to the enterprise data center.

To accommodate its growth on a global scale, Zend recently added offices in the United Kingdom and an office in Italy. Both of these offices compliment the successful operations located in France and Germany.

“Zend is in a high-growth phase as more and more enterprises understand the value of the PHP ecosystem that continuously drives the acceleration and adoption of their web-based business solutions. The combination of the PHP community, Zend’s solutions and contributions to PHP, as well as the continued drive to quickly adapt existing environments and rich content via the web has created a dynamic that requires additional commitment to customer service to sustain the high growth,” said Susie Sedlacek. “As more customers flock to the company to build mission critical applications using PHP, we must be able to respond with total solutions. I am pleased to bring my experience of driving service solutions to Zend at such an exciting time.”

About Zend Technologies Inc.

Zend Technologies, Inc., the PHP company, is the leading provider of products and services for developing, deploying and managing business-critical PHP applications. PHP is used by more than twenty-two million Web sites and has quickly become the most popular language for building dynamic web applications. Deployed at more than 15,000 companies worldwide, the Zend family of products is a comprehensive platform for supporting the entire lifecycle of PHP applications. Zend Technologies, Inc. is headquartered in Cupertino, California. For more information, please visit http://www.zend.com, or call 1-408-253-8800.

Zend, Zend Technologies, Zend.com, Zend Studio and Zend Platform and/or the logos and icons associated with each of these names are trademarks of Zend Technologies, Inc. and may be registered in certain jurisdictions. All other trademarks are the property of their respective owners.

Nextance of Redwood City, a provider of enterprise contract management services names Sig Lackner vice president of professional services. Sig Lackner comes to Nextance with over 16 years of experience in Professional Services. Before joining Nextance Sig was a Business Unit Executive in IBM’s Software Group, Information Management division, with responsibility for professional services in the Data Servers business unit. Prior to IBM, Sig was the Vice President of Professional Services at Alphablox (acquired by IBM in 2004), where he built a services team from the ground up and established a network of implementation partners. Sig has also worked in professional services organizations at Oracle, where he was a Senior Director leading Oracle’s Warehousing & Analytics practice for the Western US, and IRI Software. Sig began his career at KPMG Consulting’s Decision Support System practice.

Sig earned a B.S. in Business from the University of Southern California.

SAN JOSE, Calif.September 25, 2006 CoWare, Inc., the leading supplier of platform-driven electronic system-level (ESL) design software and services, announced that Allen Spence has joined the company as vice-president of worldwide services, reporting to CoWare president and CEO, Alan Naumann.

CoWare’s consulting services team is uniquely positioned to provide the expertise needed to assist the world’s most successful electronics companies adopt ESL design methodologies, said Naumann. I know that Allen, with over 25 years of consulting services knowledge and experience, can provide the leadership that will enable our team to uniquely understand and provide the support and services that companies need in their transition to ESL design.

The electronics industry is faced with enormous challenges and opportunities, said Spence. Understanding the huge economic benefits that companies experience with a well-implemented ESL design process, I have no doubt that CoWare and the CoWare services team can contribute a great deal of value to our customers.

In his new position, Spence will manage CoWare’s worldwide professional services team as well as CoWare’s key strategic service partners.

About Allen Spence
With more than 25 years experience in consulting services at Cadence Design Systems, Andersen Consulting, and in private practice, Spence is known for driving sales and successful marketing strategies, and for developing sound business practices and processes that increase revenues and profit margins. His experience in many industries gives him a thorough understanding of the fundamental factors required for businesses to perform with excellence. Spence holds a B.A. and an M.B.A. in Corporate Finance from the University of Missouri.

About CoWare
CoWare is the leading supplier of system-level electronic design automation (EDA) software tools and services. CoWare offers a comprehensive set of electronic system-level (ESL) tools that enable SoC developers to “differentiate by design” through the creation of system-IP including embedded processors, on-chip buses, and DSP algorithms; the architecture of optimized SoC platforms; hardware/software co-design and virtual platforms for device software development. The company’s solutions are based on open industry standards including SystemC. CoWare’s customers are major systems, semiconductor, and IP companies in the market where consumer electronics, computing, and communications converge. CoWare’s corporate investors include ARM [(LSE:ARM);(Nasdaq: ARMHY)], Cadence Design Systems (Nasdaq:CDNS), STMicroelectronics (NYSE:STM), and Sony Corporation (NYSE:SNE). CoWare is headquartered in San Jose, Calif., and has offices around the world. For more information about CoWare and its products and services, visit http://www.coware.com.

CoWare is a registered trademark of CoWare, Inc. All other trademarks are the property of their respective owners.
Contacts:

Mindy Palmer
mindy@CoWare.com
Director, Marketing Communications
CoWare. Inc.
Phone: 408.392.8513
Fax: 408.436.4741
Jean Armstrong
jean@akipr.com
Public Relations for CoWare
Armstrong Kendall, Inc.
Phone: 503.672.4680