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Voice of the Village PSVillager Spotlight PSVillagers
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Management Consultant / Managing Partner, NTA Partners LLC
1971 Chevy Impala
Silver Spoon Thai
What are three things most people don't know about you?
In reality, People who know me know just about everything there is to know - I'm a WYSIWG sort of guy.
What's the best memory from your youth?
Stealing peacock feathers from Cornell's ornithology labs with my cousins
If you could have a conversation with a person of your choice, past, present or future, who would that person be and why?
Chogyam Trungpa (Buddhist teacher, 1939 - 1987) - to try and understand what crazy wisdom and the way of the shambhala warrior really are about.
What's the hardest thing you've ever done in your life?
Develop a personal meditation practice (still trying ...)
What's your favorite hobby?
Woodworking - after a week's worth of consulting, there's nothing like actually seeing something done with your own hands.
What are you currently reading?
A Bend in the River by V.S. Naipaul
What is your favorite book?
A really hard question, so many to pick from, but now I'd say Neuromancer by William Gibson for his visionary depiction of future society and the impact of technology on it.
Is there a particular place or thing you want to see?
BKS Iyengar's Yoga Studio in Pune, India - say for a couple of month's worth of study ...
If you could give $10,000 to a charity, what would that charity be and why?
Thich Nhat Hahn's Plum Village - he has a powerful and personally impactful form of the dharma that needs to grow in the world.
If you weren't on the professional services career track, what would you be doing?
Teaching Russian Literature to young adults in a third tier college somewhere in Iowa...
What is the path that led you to Professional Services/Consulting?
Happened into it after graduate school - was the highest paying career path available. At the time I was only in it for the money. I've stayed because it fulfills a basic need - to serve others.
What advice would you give to a recent graduate who just took a job in professional services?
Under promise, over deliver and make sure the client is happy (happy client happy partner.) Lighten up, focus on relationships and not day to day deliverables and be sure to pick the hotel with a decent gym - use it!
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News
Merkle Hires Two New Executives to Lead Client Database Groups
Cast Iron Systems Announces New Vice President of Services Daniel J. Moore
Imperva Names Sunil Nagdev Vice President of Worldwide Services
Coremetrics Appoints Jay Holmstrom, Vice President of Worldwide Consulting Services
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Discussion Forum
Expiring Services - How do you handle?

Our company typically expires services 12 months from the purchase date.  The language in the contract clearly states that we will do this.
However, if there are large chunks of services left we will typically alert the Account Executive to offer an extension if the extension request meets certain criteria (Services are currently being used, active project is scheduled in the next couple months).

Question to the group:  How do you handle expiring services?  Do you alert customers or just have a hard fast rule on expiring them?

Thanks.

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