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Vice President Worldwide Professional Services, AeroScout
Austin - Metro (you don't want to know ...)
Strait's Cafe - Santana Row, San Jose, CA
Il Postale - Sunnyvale, CA Amber - Mountain View, CA
What are three things most people don't know about you?

1. I love to play squash.
2. I hate a humid climate.
3. I love to do work with wood, just don’t seem to ever find the time.

What's been your greatest adventure in life?

3 month backpacking with my wife (our honeymoon) trip to South America - Peru, Bolivia, Chile and Argentina.

What's your best childhood memory?

Going with my parents on a long weekend trip down to Eilat (Israel).

If you could have a conversation with a person of your choice, past, present or future, who would that person be and why?

Myself - 20 years ago. I would have explained to me what I learned so far and the mistakes I made - so I could avoid making those mistakes and make others instead. 

What's the hardest thing you've ever done in your life?

Fire people I like.

Tell us about your favorite hobby.

I love to play squash - it is the best way to get a workout without thinking about how hard you work, have fun, scream at your partner, hit him sometimes, by “mistake” with the bat, and still go home relaxed like being in a spa.

What are you currently reading? What is your favorite book?

I love Stephen King, and most of the time read his books. Right now I am actually re-reading “Crossing the Chasm” It’s amazing how every time you read his book, you pick up on details you missed the time before.

Is there a particular place or thing you want to see?

Japan

If you could give $10,000 to a charity, what would that charity be and why?

To the place my wife works - C.A.R. in Palo Alto, who work with kids 0-3 with a whole range of development issues.

If you weren't on the professional services career track, what would you be doing?

Still in R&D ....

What is the path that led you to Professional Services/Consulting?

I started as a software developer, and gradually climbed up the R&D management levels until I managed and ran almost every possible groups in R&D (over 3-4 companies). As time went - I found myself attracted more to the customer/partner facing side of the R&D, integration, customizations, product management. Eventually, the opportunity presented to switch to a senior service role ... and from then the rest is history.

What advice would you give to a recent graduate who just took a job in professional services?

Start by first being a strong professional - technical, project manager. Build you experience in the field, working with customers, and only then look to climb up ...

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News
Merkle Hires Two New Executives to Lead Client Database Groups
Cast Iron Systems Announces New Vice President of Services Daniel J. Moore
Imperva Names Sunil Nagdev Vice President of Worldwide Services
Coremetrics Appoints Jay Holmstrom, Vice President of Worldwide Consulting Services
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Discussion Forum
Expiring Services - How do you handle?

Our company typically expires services 12 months from the purchase date.  The language in the contract clearly states that we will do this.
However, if there are large chunks of services left we will typically alert the Account Executive to offer an extension if the extension request meets certain criteria (Services are currently being used, active project is scheduled in the next couple months).

Question to the group:  How do you handle expiring services?  Do you alert customers or just have a hard fast rule on expiring them?

Thanks.

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