Where PS Leaders Connect    
Home | About | Resources | Contact Us
Job Board
Business Consultant, Nomis Solutions - San Bruno, CA
Director of Product Marketing, Deltek - Washington DC & Virginia US.
>>More jobs
Voice of Village
>>All Articles
>>Read More
Events


image

>>Details & Register
>>All Events
Upcoming Webinars
image
>>Learn More
Research
The New Professional Service Maturity Model Benchmark Report
Transitioning Technical Experts into Trusted Advisors Study
2007 Professional Services Automation Survey
2006 Services Automation Market Analysis
>>Learn More
Recommended Reading
- M. M. Sathyanarayan
- David Maister
>>More Books
PSVillager Blogs
>>More Blogs
Voice of the Village PSVillager Spotlight PSVillagers
image
Author and Consultant
I honestly can't remember. I'm not that into cars - I didn't learn to drive until I was 27 years old, and don't own a car today. I commute to work in airplanes!
Why would I like restaurants when I'm married to Kathy? Check out her videos at STARTCOOKING.COM
What are three things most people don't know about you?

1.  For someone who has written 12 books (and another one on the way) and countless articles, I hate writing with a passion!
2.  I have a collection of over 15,000 CDs.
3.  I like the BeeGees.

What's been your greatest adventure in life?

Getting up every morning still believing that I can do what I do.  I’m still waiting for the men in white coats to come and tap me on the shoulder and say “David, we know you’ve been faking it all these years.” When they come, I’ll go quietly!  Until then, I’ll keep trying!

What's your best childhood memory?

When my American Aunt (I grew up in England) invited me to spend summers in New York - Oh, such riches all around!

If you could have a conversation with a person of your choice, past, present or future, who would that person be and why?

My Mom or Dad - Both now gone - There are lots of things I never asked them about their lives when they were growing up. I wish I knew more about them and understood them more.

What's the hardest thing you've ever done in your life?

Resigned as a professor at the Harvard Business School to launch my consulting practice - Scary!!

Tell us about your favorite hobby.

Watching movies at home with my wife - more fulfilling and heart-warming than anything else I can think of.

What are you currently reading? What is your favorite book?

In this internet age, I no longer read books - I have lost the patience. I skim them now, just to keep up. I loved “The Fountainhead” by Ayn Rand

Is there a particular place or thing you want to see?

My next book (Strategy and the Fat Smoker) on the best-seller lists! (GRIN)

If you could give $10,000 to a charity, what would that charity be and why?

Gerentology.  We’re all living longer and more of us will need mental help when we age. (I’m 60!!!!)

If you weren't on the professional services career track, what would you be doing?

Teaching in a community college somewhere.

What is the path that led you to Professional Services/Consulting?

See my article “It’s Not How Good You Are, But How Much You Want It” on my website. It tells the whole personal story.

What advice would you give to a recent graduate who just took a job in professional services?

Start working on your people skills.  It’s all about understanding how people work and how they respond to you.

Become a PSVillager
JOIN
Sponsors
>>Learn More
News
Merkle Hires Two New Executives to Lead Client Database Groups
Cast Iron Systems Announces New Vice President of Services Daniel J. Moore
Imperva Names Sunil Nagdev Vice President of Worldwide Services
Coremetrics Appoints Jay Holmstrom, Vice President of Worldwide Consulting Services
>>More News
Discussion Forum
Expiring Services - How do you handle?

Our company typically expires services 12 months from the purchase date.  The language in the contract clearly states that we will do this.
However, if there are large chunks of services left we will typically alert the Account Executive to offer an extension if the extension request meets certain criteria (Services are currently being used, active project is scheduled in the next couple months).

Question to the group:  How do you handle expiring services?  Do you alert customers or just have a hard fast rule on expiring them?

Thanks.

>>More