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Vice President, Professional Services, newScale
Toyota Celica
Parma on Chestnut Street in the Marina (San Francisco)
1. What are three things most people don't know about you?

1. I used to be an avid paraglider and helicopter skier.
2. I used to be an Emergency Medical Technician on a first response ambulance.
3. I’m a huge UCLA and Phoenix Suns fan.

What's been your greatest adventure in life?

Being a dad and a husband.

What's your best childhood memory?

Skiing and camping trips with the family.

If you could have a conversation with a person of your choice, past, present or future, who would that person be and why?

My Grandfather.  I would to be able to check in and see I’m on track.

What's the hardest thing you've ever done in your life?

Answering the question of what to be when I grow up; I’m still working on it.

Tell us about your favorite hobby.

I don’t have one at the moment but I’m committed to learn the guitar and drawing when I can find the time.

What are you currently reading? What is your favorite book?

I’m reading “Made to Stick” by Heath and Heath.  My favorite book is The Foutainhead by Ayn Rand.

Is there a particular place or thing you want to see?

I would like to go to Alaska and see the Northern Lights.

If you could give $10,000 to a charity, what would that charity be and why?

Team Prime Time in Los Angeles.  My friend started it and it has been an incredible success.  It is a not-for-profit that provides after-school sports, tutoring and other programs for at-risk low income children.  They have grown to accommodate over 800 kids in 3 years. 

If you weren't on the professional services career track, what would you be doing?

I’d be a physician or paramedic.

What is the path that led you to Professional Services/Consulting?

It was my internship during the summer of my MBA.  I kept getting more opportunities and stuck with it.

What advice would you give to a recent graduate who just took a job in professional services?

Find a topic or content area that you are passionate about and become an expert in it.  Hopefully, it is in an area that your customers or potential customers need advice in and you will be set.  Also, pay attention to the soft skills like communication, writing, etc.; they will help differentiate you.

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Merkle Hires Two New Executives to Lead Client Database Groups
Cast Iron Systems Announces New Vice President of Services Daniel J. Moore
Imperva Names Sunil Nagdev Vice President of Worldwide Services
Coremetrics Appoints Jay Holmstrom, Vice President of Worldwide Consulting Services
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Discussion Forum
Expiring Services - How do you handle?

Our company typically expires services 12 months from the purchase date.  The language in the contract clearly states that we will do this.
However, if there are large chunks of services left we will typically alert the Account Executive to offer an extension if the extension request meets certain criteria (Services are currently being used, active project is scheduled in the next couple months).

Question to the group:  How do you handle expiring services?  Do you alert customers or just have a hard fast rule on expiring them?

Thanks.

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