Where PS Leaders Connect    
Home | About | Resources | Contact Us
Job Board
Business Consultant, Nomis Solutions - San Bruno, CA
Director of Product Marketing, Deltek - Washington DC & Virginia US.
>>More jobs
Voice of Village
>>All Articles
>>Read More
Events


image

>>Details & Register
>>All Events
Upcoming Webinars
image
>>Learn More
Research
The New Professional Service Maturity Model Benchmark Report
Transitioning Technical Experts into Trusted Advisors Study
2007 Professional Services Automation Survey
2006 Services Automation Market Analysis
>>Learn More
Recommended Reading
- M. M. Sathyanarayan
- David Maister
>>More Books
PSVillager Blogs
>>More Blogs
Voice of the Village PSVillager Spotlight PSVillagers
image
Director of Professional Services, Explore Consulting,
1969 Mercury Cougar XR7
Metropolitan Grill, Seattle, WA
What are three things most people don't know about you?

1.  I have a Private Pilot license.
2.  I’m a Card Shark (said like the old 1970’s SNL skit, “Land Shark")
3.  I was a paper girl for a small local town paper from age 9 through High School and grew my subscribers over 325%. What a great beginning in client facing, customer service, managing relationships and running from dogs!

What's been your greatest adventure in life?

Isn’t every single day of the week an adventure when you work in Professional Services???

What's your best childhood memory?

Playing poker with my father or fishing in Kentucky with my Papa.

If you could have a conversation with a person of your choice, past, present or future, who would that person be and why?

Today’s answer is Amelia Earhart. I share her birthday and grew up wanting to be just like her. The outcome of her transatlantic flight might remain a mystery, but her tenacity, courage, perserverance and drive remain a legacy.

What's the hardest thing you've ever done in your life?

Left a financially secure 7 year career with the same company into a new position with one of the (at that time) Big 8 public accounting firms. It was my first step into professional services and ended up being one of the most career defining decisions I have ever made! 1 step back...2 steps forward! 

Tell us about your favorite hobby.

Poker. A “10-2 offsuite” could win the game, it’s all how you play your cards.

What are you currently reading? What is your favorite book?

Into Thin Air - John Kraukaur
Isn’t climbing Everest similar to growing a PS organization minus the Sherpa?

Is there a particular place or thing you want to see?

One of the 7 wonders of the world would be a starting point.  I think I’d start in Peru with Machu Picchu.

If you could give $10,000 to a charity, what would that charity be and why?

The Alzheimers Association

If you weren't on the professional services career track, what would you be doing?

I would be traveling the world playing in poker tournaments! 

What is the path that led you to Professional Services/Consulting?

Arthur Andersen, started in the Enterprise Consulting Group straight out of college and immediately enjoyed the blend of client services and project management.

What advice would you give to a recent graduate who just took a job in professional services?

Sit down, Shut up, Hold on Tight and Enjoy the Ride! 

Become a PSVillager
JOIN
Sponsors
>>Learn More
News
Merkle Hires Two New Executives to Lead Client Database Groups
Cast Iron Systems Announces New Vice President of Services Daniel J. Moore
Imperva Names Sunil Nagdev Vice President of Worldwide Services
Coremetrics Appoints Jay Holmstrom, Vice President of Worldwide Consulting Services
>>More News
Discussion Forum
Expiring Services - How do you handle?

Our company typically expires services 12 months from the purchase date.  The language in the contract clearly states that we will do this.
However, if there are large chunks of services left we will typically alert the Account Executive to offer an extension if the extension request meets certain criteria (Services are currently being used, active project is scheduled in the next couple months).

Question to the group:  How do you handle expiring services?  Do you alert customers or just have a hard fast rule on expiring them?

Thanks.

>>More