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Voice of the Village PSVillager Spotlight PSVillagers
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Services Director - Asia Pacific. Avid Technology Inc.
1976 Holden Gemini - with faded metallic blue paint that probably matched my eye shadow at the time.
Jonah's Restaurant Whale Beach, Sydney Australia.
What are three things most people don't know about you?

1. Audrey Hepburn is my idol.
2. I collect kitsch toys whenever possible and hope no one notices.
3. I was a professional dancer between the ages of 10 and 20 and had a few acting roles in television drama’s where I worked along side Nicole Kidman.

What's been your greatest adventure in life?

Meeting and marrying my husband Mitch. Without him I would also not have my three beautiful children who provide me with an adventure every day.

What's your best childhood memory?

Creating cubby houses out of my parent’s outdoor furniture and picnic rugs and family holidays by the beach.

If you could have a conversation with a person of your choice, past, present or future, who would that person be and why?

Audrey Hepburn. She lived an incredible life. She was beautiful outside and within. Her work with UNICEF right up to her death was inspiring and she approached everything in her life with class and dignity.

What's the hardest thing you've ever done in your life?

Helping a friend through a terrible tragedy - her baby died shortly after birth. It was a harrowing time.

Tell us about your favorite hobby.

Going to the cinema to see any latest release. I love the whole cinema experience complete with full Dolby Digital or THX surround sound. Much to the disappointment of Mitch, you cannot truly replicate that experience in your living room no matter how hard you try or how many ‘toys’ you buy. (Not that he’ll ever stop trying!)

What are you currently reading? What is your favorite book?

A Michael Connelly crime novel - The Poet.

Favorite book, Mmmm..... That is a hard one; I have so many favorite books, but probably Audrey Hepburn - An Elegant Spirit, written by her son Sean H. Ferrer

Is there a particular place or thing you want to see?

I would love to visit Egypt and explore inside the Pyramids

If you could give $10,000 to a charity, what would that charity be and why?

The Breast Cancer Institute -There is not a man or woman that hasn’t at some time known or loved a female friend or relative who has battled with or been lost to this terrible illness. 

If you weren't on the professional services career track, what would you be doing?

I am a closet genetic scientist. I thought I was destined for a life in science but changed my mind at 18 to work in Film and Television. 

What is the path that led you to Professional Services/Consulting?

After leading an organization delivering Educational and Training services, I saw an opportunity to set up my own consultancy firm delivering Professional Services to the broadcast and media industry in Australia and New Zealand.

What advice would you give to a recent graduate who just took a job in professional services?

People skills are your greatest asset. Understand the business of your clients and really listen to their needs. Always go that extra mile in treating your clients’ businesses and money, as if they were your own. You will gain their trust and demonstrate that their business is in safe hands - yours.

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News
Agentek Closes $8 Million in Growth Financing
Funding Enables Expansion of Sales and Marketing and Continued Product Innovation of Enterprise Mobile Computing Solutions
Worksoft® Appoints Jim Seigel Vice President of Professional Services
Proofpoint Snares Industry Veteran Mark Fishwick to Head Client Services Former Postini/Google Executive to Expand Proofpoint's Customer Service Offerings While Ensuring the Highest Levels of Customer Satisfaction
SignalDemand Expands Executive Team, Service Offerings Price and Margin Optimization Company Taps Jimmy Fitzgerald to Lead Customer Services
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Discussion Forum
Language About Performance in a Hosted Environment

Hey Gang,

We’re overhauling our standard contract language for providing SAAS and/or hosted/managed services for our customers, and I’m struggling
to come up with the best language to address how the application will “perform” - that is, page render times for the end user. Our
application is very customizable (by the customer) and the page render times of reports/dashboards, etc. are highly dependent on what
the customer chooses to do with the application. However, many customers ask us to address the issue of application performance in
the contract.

Any suggestions?

I’ve already got good language that specifies that we measure availability and performance from a point within our own network (to
take the internet and the customer’s own network - two things completely out of our control) out of the picture.

Thanks in advance for any assistance you can offer.

Cheers,

Dean

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