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Voice of the Village PSVillager Spotlight PSVillagers
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VP, Professional Services, Infor
Datsun B210
MK's in Chicago, IL (Franklin Street)
What are three things most people don't know about you?
  • I was a cheerleader in high school
  • I was put in a special “shy” class when I was in the first grade.  (If you know me you would realize that whatever they did… it worked)
  • I hate shopping.  My husband picks out my clothes to buy.
What's been your greatest adventure in life?

Working at Commerce One.  They were the top IPO in year 2000 and it was a truly amazing ride working for such a wildly successful company at that time. 

What's your best childhood memory?

Camping with my family cross country and seeing the west coast.

If you could have a conversation with a person of your choice, past, present or future, who would that person be and why?

Bob Dylan. I believe he is the best song writer and he has met so many interesting people in his lifetime.

What's the hardest thing you've ever done in your life?

Leave my family and friends to move to San Francisco. It turned out to be the best thing I ever did as I met my husband there!

Tell us about your favorite hobby.

Crosswords and watching the Chicago Cubs.

What are you currently reading? What is your favorite book?

Favorite Book: A Prayer for Owen Meany by John Irving

Currently Reading: Atonement by Ian McEwan

Is there a particular place or thing you want to see?

I want to go on a safari in Africa… the kind where you see wild animals by day and have fine dining and cocktails by night.  It is expensive… but I hear it is a blast.

If you could give $10,000 to a charity, what would that charity be and why?

Doctors without Borders.  They support children medically in other countries that can’t afford to attend to them.

If you weren't on the professional services career track, what would you be doing?

I would be a disc jockey. 

What is the path that led you to Professional Services/Consulting?

I found that my customer facing skills were much better than my programming skills.

What advice would you give to a recent graduate who just took a job in professional services?
  • Find a ‘real’ mentor that is an experienced peer in the group that he/she will be working in.
  • Learn the application, including familiarizing yourself with all the documentation that is available.
  • Ask to be introduced to key ‘go-to’ people not only in the group he/she works but the groups he/she has to work with.
  • Obtain samples of ‘quality’ work products similar to what he/she will be asked to produce.
  • Ask the mentor and ‘go-to’ people to walk you through the procedures/processes you will need to understand to execute your work.
  • Ask the mentor to find you opportunities to ‘shadow’ peers performing like-type work on other projects.
  • When assigned to a project, read up about the customer’s business and if technical, learn their infrastructure.
  • Ask questions.
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News
Merkle Hires Two New Executives to Lead Client Database Groups
Cast Iron Systems Announces New Vice President of Services Daniel J. Moore
Imperva Names Sunil Nagdev Vice President of Worldwide Services
Coremetrics Appoints Jay Holmstrom, Vice President of Worldwide Consulting Services
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Discussion Forum
Expiring Services - How do you handle?

Our company typically expires services 12 months from the purchase date.  The language in the contract clearly states that we will do this.
However, if there are large chunks of services left we will typically alert the Account Executive to offer an extension if the extension request meets certain criteria (Services are currently being used, active project is scheduled in the next couple months).

Question to the group:  How do you handle expiring services?  Do you alert customers or just have a hard fast rule on expiring them?

Thanks.

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