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Director, Professional Services, Workday
Maroon/Silver Pontiac Grand Am
Clark Street Dog, Chicago, IL - Best hotdogs and cheddar cheese fries on the planet.
What are three things most people don't know about you?

1. I was an avid beer can and baseball card collector in my younger days.  I have the entire Schmidt Beer can collection!!
2. I threw a one-hitter for my high school baseball team.
3. I was the best grill-man at McDonald’s!

What's been your greatest adventure in life?

My friend and I took a trip to Hong Kong and Bangkok in 1989.  It was the first time I was out of the country.  It was an amazing and eye-opening experience.  I also have the custom made suit I purchased in Hong Kong.  Still fits great!

What's your best childhood memory?

Playing baseball.  I loved the game and spent every summer day at the park either playing pick up games or in Little League.  I always hated when the street lights went on, that was my signal to head home.

If you could have a conversation with a person of your choice, past, present or future, who would that person be and why?

Jesus for obvious reasons.

What's the hardest thing you've ever done in your life?

Being a good parent.  I have 3 wonderful children and each day brings with it many great times and challenges.

Tell us about your favorite hobby.

I wish I could say I have one.  I guess my hobby is my children.  Between work and traveling, they take up the rest of my day.

What are you currently reading? What is your favorite book?

From a business perspective it’s Good to Great by James Collins.  From a personal perspective, Presumed Innocent by Scott Turow I’m currently reading a series of children’s books to my kids at bedtime.

Is there a particular place or thing you want to see?

I’ve always dreamed about going to Tahiti.  One of these days.....

If you could give $10,000 to a charity, what would that charity be and why?

I’d give it to the Alzheimer’s Research Foundation. My grandmother passed away from the disease.  I witnessed the impact and it was devastating.

If you weren't on the professional services career track, what would you be doing?

I - Hmm.  Based on my education, I’d probably be working for an IT organization.  If I had my wish, I’d be retiring from the Cubs.

What is the path that led you to Professional Services/Consulting?

I received an internship with Andersen Consulting when I was in school.  I really enjoyed the work and the partner in charge especially liked me because I was a ND high school grad.  I received a full time position when I graduated and the rest is history.

What advice would you give to a recent graduate who just took a job in professional services?

Listen, take good notes, think before you open your mouth, be customer focused, go to great lengths to know your subject matter, arrive before the client and leave afterwards, always carry a note book and go to great lengths to make a favorable impression.

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News
Merkle Hires Two New Executives to Lead Client Database Groups
Cast Iron Systems Announces New Vice President of Services Daniel J. Moore
Imperva Names Sunil Nagdev Vice President of Worldwide Services
Coremetrics Appoints Jay Holmstrom, Vice President of Worldwide Consulting Services
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Discussion Forum
Expiring Services - How do you handle?

Our company typically expires services 12 months from the purchase date.  The language in the contract clearly states that we will do this.
However, if there are large chunks of services left we will typically alert the Account Executive to offer an extension if the extension request meets certain criteria (Services are currently being used, active project is scheduled in the next couple months).

Question to the group:  How do you handle expiring services?  Do you alert customers or just have a hard fast rule on expiring them?

Thanks.

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