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Voice of the Village PSVillager Spotlight PSVillagers
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President, RTM Consulting, LLC
1978 Oldsmobile Cutlass Calais (but not my father's Oldsmobile)
Bern's Steakhouse in Tampa
What are three things most people don't know about you?

1. I was once on Candid Camera.

2. I ride a Harley.

3. I’ve met Neil Armstrong.

What's been your greatest adventure in life?

Learning to fly at age 15. My father arranged a demo flight with a friend to see if I would like it, and after that I was hooked.  I solo’ed at 16, got my license at 17, and have kept at it since. 

What's your best childhood memory?

Being part of a winning sports team in high school (cross-country).

If you could have a conversation with a person of your choice, past, present or future, who would that person be and why?

Charles Lindbergh and Amelia Earhart - I would love to hear about their passion for flying and what drove them to do what they did.

What's the hardest thing you've ever done in your life?

Attending my father’s funeral - it seems like yesterday and I still miss him.

Tell us about your favorite hobby.

I love flying (Pilot).  I use our plane for business and family needs and have flown from coast to coast and many spots in between.  The speed, convenience, and challenge of flying keeps me coming back.

What are you currently reading? What is your favorite book?

I’m currently reading The Lost Squadron (story of six P-38’s and two B-17’s and crew forced to ditch in Greenland during WWII) - one of the P-38’s was extracted from 260 feet beneath the ice in the early 1990’s and is flying today affectionately known as “Glacier Girl”.

My favorite book is South (story of Sir Earnest Shackelton’s expedition of Antartica)

Is there a particular place or thing you want to see?

Earth from space.

If you could give $10,000 to a charity, what would that charity be and why?

United Way - they do good work!

If you weren't on the professional services career track, what would you be doing?

I would have pursued a career in aviation, likely as a commercial pilot, or perhaps working for a firm that builds planes or plane components such as avionics. 

What is the path that led you to Professional Services/Consulting?

Thirty years of work in the technology space and various services roles led me to want to share with others what I have learned about services - it’s a great business to be in and one that can be very rewarding both in job satisfaction and as a means for making a living.

What advice would you give to a recent graduate who just took a job in professional services?

Always over-deliver.

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News
Merkle Hires Two New Executives to Lead Client Database Groups
Cast Iron Systems Announces New Vice President of Services Daniel J. Moore
Imperva Names Sunil Nagdev Vice President of Worldwide Services
Coremetrics Appoints Jay Holmstrom, Vice President of Worldwide Consulting Services
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Discussion Forum
Expiring Services - How do you handle?

Our company typically expires services 12 months from the purchase date.  The language in the contract clearly states that we will do this.
However, if there are large chunks of services left we will typically alert the Account Executive to offer an extension if the extension request meets certain criteria (Services are currently being used, active project is scheduled in the next couple months).

Question to the group:  How do you handle expiring services?  Do you alert customers or just have a hard fast rule on expiring them?

Thanks.

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