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VP of Professional Services and Support Clicksoftware
1984 Ford Escort
NG, Tel-Aviv, Israel
What's been your greatest adventure in life?

I would say that my greatest adventure was a 3 month trip I made to Australia and New Zealand in 1994 where I crossed the Australian desert using a 4 wheel drive.  It was an exciting time that I think of often.  I would love to make a return trip and do it again some day when I have the time.

What's your best childhood memory?

Weekends that I used to spend with my mother on the beach taking a small boat and steering it far away from the shore

If you could have a conversation with a person of your choice, past, present or future, who would that person be and why?

Lance Armstrong

What's the hardest thing you've ever done in your life?

The sleepless weeks I spent in the Army, while we were training in the desert for three months. It taught me a lot about myself and my ability to sustain under pressure and demand.

Tell us about your favorite hobby.

I started doing Triathlons 2 years ago, and have completed dozens of them already. I ran my first Marathon this January, and I’m now practicing for the Ironman in Klagenfurt, Austria. The Ironman consists of swimming 2.4 miles, biking 112 miles followed by a 26.2 mile run and will take place on July 13th. 2008.

What are you currently reading? What is your favorite book?

I usually read thrillers and I have several of them lying near my bed. I also read magazines that center around Triathlons. 

Is there a particular place or thing you want to see?

I’d like to go back to the Australian Desert and visit South America.

If you could give $10,000 to a charity, what would that charity be and why?

I’d give it to S.O.S. Pet Association, which is an organization that takes care of animals.

If you weren't on the professional services career track, what would you be doing?

If I was not working in this industry I would probably find myself somewhere in Finance.

What is the path that led you to Professional Services/Consulting?

Actually I started as a programmer, but after 4 years I joined a friend of mine who opened a small firm that provided consultancy around Unix and Internet Servers, when the Internet was just getting started. From that moment I stayed involved in the services world, and soon moved to Professional Services.

What advice would you give to a recent graduate who just took a job in professional services?

There’s so much advice I could give to a Professional Services novice, but I’ll narrow it down to the three that I believe best describe the PS business: 

  1. Plans are worthless, planning is priceless.
  2. Plan for the best, prepare for the worst.
  3. Make sure you surround yourself with good people who can help you run the business.

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News
Merkle Hires Two New Executives to Lead Client Database Groups
Cast Iron Systems Announces New Vice President of Services Daniel J. Moore
Imperva Names Sunil Nagdev Vice President of Worldwide Services
Coremetrics Appoints Jay Holmstrom, Vice President of Worldwide Consulting Services
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Discussion Forum
Expiring Services - How do you handle?

Our company typically expires services 12 months from the purchase date.  The language in the contract clearly states that we will do this.
However, if there are large chunks of services left we will typically alert the Account Executive to offer an extension if the extension request meets certain criteria (Services are currently being used, active project is scheduled in the next couple months).

Question to the group:  How do you handle expiring services?  Do you alert customers or just have a hard fast rule on expiring them?

Thanks.

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