OpenAir started with the simple vision that professional services organizations need a more effective way to manage their key assets, namely their employees and their expertise. Just as ERP systems improved manufacturing operations, software could help service firms and internal service groups operate more effectively and profitably. By leveraging the Internet’s power to bring people together, web-based software represents a dramatic leap ahead of traditional client/server software. OpenAir is instantly accessible from anywhere with an Internet connection, empowering employees to greatly improve the delivery of their projects. There’s no software to buy, install, or maintain, so it’s fast and affordable to deploy. It’s secure and private, and offers state-of-the-art data backup and protection. Learn more at www.openair.com

Projector PSA, Inc. is a leading developer of professional services automation solutions. The company produces the Projector software suite, and also provides consulting and training services for its clients around the world. Projector, widely regarded as the fastest and most productive PSA solution on the market, streamlines operations through the entire delivery process and delivers significant improvement in bottom-line results. The software integrates seamlessly with Salesforce.com, Intuit’s QuickBooks, and Microsoft’s Great Plains. Projector PSA is a privately held company based in Bedford, Massachusetts, and on the Internet at www.projectorpsa.com.

Tenrox is a provider of web-based process-driven project workforce management software. Tenrox is built on a graphical workflow foundation and automates time and expense tracking, project billing, project planning, resource management, risk and issues management as well as other project and workforce related processes. Tenrox is a modular solution that can be deployed in a phased manner and is available on-demand or on-premise.  Learn more at www.tenrox.com/en/solutions/index.htm

InfoMentis is a global consulting and performance improvement company providing configurable programs that help our clients enable cultural change. We teach our clients how to more effectively get, keep and satisfy their customers and help them achieve bottom-line results. Our configurable courseware, e-Learning modules, consulting services, and collaborative productivity tools are designed to be adapted for role-based behavioral change for those in marketing, sales, services, support and management around the entire customer lifecycle. Headquartered in Alpharetta, Georgia, InfoMentis has helped industry leading organizations around the world understand and embrace the value of determining predictable revenue streams. Through our unique offerings, they are able to recognize that an opportunity for growth is significant among organizations eager to differentiate. Founded in 1996, InfoMentis has provided performance improvement strategy, consulting and coaching to over 30,000 professionals, in 46 countries and six continents.  Learn more at
http://www.infomentis.com/

QuickArrow’s Professional Services Automation (PSA) solution helps services organizations better manage the three things that matter most: people, projects, and performance. Designed to deliver the critical visibility needed to optimize services delivery, QuickArrow’s Software as a Service (SaaS) solution fully integrates with leading SFA, CRM, and financial applications, replacing homegrown solutions and labor-intensive spreadsheets to automate workflows and streamline operations.

Worldwide, more than 26,000 users and 300 services organizations spanning software, IT Services, management consulting, hardware, environmental, and healthcare count on QuickArrow every day to increase resource utilization, capture more billable hours and expenses, and enable more effective decision-making to drive top and bottom-line growth.

QuickArrow’s unqualified SAS 70 Type II certification and innovative Web Services API ensure reliability, flexibility, and data security for clients such as salesforce.com, Borland Software, Symantec, Genesys, and Informatica. To learn more about the business impact QuickArrow can have on your organization, please visit www.quickarrow.com

About Service Strategies Corporation

Headquartered in San Diego, CA, Service Strategies advances service excellence by providing industry standards, career development, and advisory services that ensure delivery of consistent, high-quality service and support. Service Strategies applies a proven benchmark process to its programs that drives continuous improvement in service and support operations. In addition, the company’s tailored training programs enhance the careers of service professionals throughout the industry and lead to increased organizational effectiveness.

Service Strategies’ Service Capability & Performance (SCP) Standards establish the industry leading benchmark for service excellence. Developed through the joint efforts of approximately 50 leading service and support organizations from around the world, the SCP Standards have enhanced the capabilities and performance of eService, support, field, and professional service operations worldwide since 1998. Today, there are more than two hundred leading service and support organizations around the world leveraging SCP Standards to improve their business operations. For more information visit www.servicestrategies.com, email info@servicestrategies.com or call 858.674.4864, toll free in North America 800.552.3058.

Click Here - to view Service Strategies 2007 SCP Professional Service Standard Overview