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| The New Professional Service Maturity Model Benchmark Report |
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| Professional Services Firm 50 |
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- by Tom Peters |
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| In The Professional Service Firm50, Peters spells out 50 ways to transform your "dept." into a client-centered, passionate organization. His advice ranges from "Bring in wild and woolly outsiders. E-x-p-a-n-d the box" (no. 27) and "A rabid scheduler is a must!" (no. 32) to "Become a Research & Development evangelist" (no. 35) and "Provide 'project management-leadership' opportunities" (no. 45).
The Professional Service Firm50 joins Peters's Reinventing Work series, which also includes The Projects50 and The Brand You50. Like that of all the titles in this series, this book's presentation--especially its bouncing typography--is distinctive and at times overwhelming. Nevertheless, managers looking to inject new ideas and life into their departments will find lots of high-energy advice here.
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| Life Beyond Code |
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- by Rajesh Setty |
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| Through his work with hundreds of technology professionals, Rajesh Setty has had a bird's eye view of careers that soared and careers that stalled. In the IT arena, Setty noted that while some people succeeded beyond imagination, most people seemed to get stuck about ten or fifteen years into their careers. After careful observation, interviews and insights, Setty realized that the top performers in the IT services industry definitely had a different set of standard practices for distinguishing themselves. To share their secrets, Setty created Beyond Code.
Beyond Code explains how technology professionals can supercharge their careers by winning what Setty calls the Inner Game and Outer Game. Complete with exercises, examples, and insights, Beyond Code provides a recipe for technology professionals to raise above the commodity crowd and become remarkable.
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| The Trusted Advisor |
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- by David Maister |
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| David Maister, Charles Green, and Robert Galford--consultants on professional-service management and customer-relation issues--believe nobody can become successful as a business guru until they first gain the confidence of their clients. In The Trusted Advisor, the authors effectively build their case through anecdote and illustration, then relay a solid series of relevant suggestions applicable to both would-be consultants and those already active in the field. Among their most potent suggestions is a practical, five-step development process that encourages outsiders to engage clients by focusing attention on the issues and individuals at hand; listening both to what they say and what they leave unsaid; framing the immediate problem from their perspective; envisioning with them how a solution might appear; and committing jointly to the actions and resources that will bring it about. Also particularly useful is the examination of trust-building during four phases of a client-advisor alliance: at the time the relationship is consummated; during the assignment; after the assignment; and when "cross-selling," or establishing affiliations with the customer's associates. Boosting its utility, the book is filled with concise, easily adopted tips like "return phone calls unbelievably fast" and "always tell the truth and not what the client wants to hear."
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| The Rise of the Project Workforce: Managing People and Projects in a Flat World |
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- by Rudolf Melik |
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In The Rise of the Project Workforce, Rudolf Melik reveals how the flattening of the world has fundamentally transformed the structure of modern organizations and the nature of the work we do. He explores the disciplines, technology, and tools required to execute projects and initiatives in today’s business climate. Surveying the way we work, collaborate, and make business decisions, Melik shows you how you can manage the constant change and how you can leverage that change and new technologies to beat the competition.
In three parts, the book provides:
- Coverage of the emergence of the project workforce, including market realities, competitive pressures, project execution, and service delivery challenges.
- In-depth reference material on the ins and outs of project management, workforce management, and workflow concepts, as well as technologies and tools.
- A phased implementation roadmap that includes a primer on building a business case for project workforce management, integrating enterprise systems, checklists, and other resources.
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| Offshore Developement & Technical Support
Proven Strategies and Tactics for Success |
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- by M. M. Sathyanarayan
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Benefits of offshoring can be readily understood at the conceptual level. However, “Transforming the vision of offshoring into reality is fraught with significant risks. Many companies launch into offshoring without fully understanding these issues. Consequently, many have either failed or are marginally successful. To be successful, the companies must approach offshoring as a strategic initiative. It takes planning, a long term orientation, understanding and addressing issues across companies, time zones and cultures.” This book by M. M. Sathyanarayan based on 15 years experience in offshoring provides valuable insights into what it takes to launch and manage a successful offshore initiative. For more details and to read first 2 chapters and order the book click here.
My contact info:
M. M. Sathyanarayan
President, Global Development Consulting, Inc.
E-mail: sath@Offshoringsuccess.com
Tel: (408) 865-0474
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| Strategy and the Fat Smoker |
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- by David Maister |
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“Knowing what your company needs to do is relatively obvious: the test for us all is actually making it happen. David Maister reminds us remorselessly of this painful truth and then, through anecdote, metaphor and case history, more than compensates by showing us how to turn empty aspiration into hard reality.” Sir Martin Sorrell, CEO, WPP
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| CRM at the Speed of Light, Third Edition: Essential Customer Strategies for the 21st Century |
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- by Paul Greenberg
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Updated to reflect the major changes in Customer Relationship Management (CRM) in the last few years, this third edition of CRM at the Speed of Light: Capturing and Keeping Customers in Real Time is a must-read for executives looking to leverage the latest technologies on the market to reach and retain customers. Learn CRM concepts, discover what tools are available and which ones are suitable for your business, and get practical, expert advice on avoiding common pitfalls. For more of Paul’s writing visit PGreenblog or BPT Partners, LLC.
My contact information:
Paul Greenberg
President, The 56 Group, LLC.
E-mail: paul-greenberg3@comcast.net
Phone: 703-551-2337
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| Managing the Professional Service Firm |
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- by David Maister |
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| Drawing on more than ten years of research and consulting to unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadership. While these issues can be complex. Maister simplifies them by recognizing that "every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people, and financial success for its owners. |
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| The S-Business |
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- by Jim Alexander and Mark Hoardes |
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| S-Business provides business leaders of traditional product-centered companies and existing services organizations with a succinct yet comprehensive blueprint to understand s-business; determine if it is the correct business approach for their organization; establish research-based performance benchmarks upon which to create goals and measure performance; harness "best practices" on s-business principles, strategies and methods to guide implementation; and make sound s-business decisions to meet the evolving needs of customers and clients. |
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