Jodi Cicci has been involved with IT for over 20 years in many roles ranging from software developer to project manager to operational director.  This has given her a breadth of experience in technology services to understand the uniqueness each company offers and how tools and processes can improve the efficiency of business operations.  Since June 2005, Jodi has been heavily involved in OpenAir system deployments including a 23 office global deployment within Software AG over the course of 7 months. 

In July 2007, Jodi began her own consulting company focused on the OpenAir User Community to bring business consulting, training, and outsourced administration benefits to the OpenAir customer base.

Jodi has held the Lead Customer Advocate role, heading up the OpenAir Steering Committee for the annual User Summit, for the past 2 years.

Prior to her OpenAir involvement, Jodi held the position of Global Project Management Director for Software AG, Inc. with global responsibility for PS tools and business process efficiency.  She worked with both commercial and government customers in her leadership roles in Software AG, Inc. as well as her previous experience with Lockheed Martin. 

Jodi holds a Masters Degree in Computer Science from Michigan Technological University.

Tom is a technology leader with the great fortunate to have had three careers wrapped around a common theme; delivering high impact software systems to businesses of all sizes. As an entrepreneur he was a founder of The QuickSilver Group, one of the early leaders in the CRM systems integration marketplace, he has held senior IT management roles for Apple and Baxter Healthcare, led consulting practices at PeopleSoft and Oracle and has provided advice and assistance to executives in the technology industry as a management consultant.

Tom currently runs Catalyst Advisors, a management consulting firm providing project based advice and assistance to technology executives on Information Technology and Professional Services matters. http://www.ctlyst.com

Tom can be reached at 650-576-2083 or at t_minick at gmail dot com. You can learn more about him at http://www.tomminick.com

M. M. “Sath” Sathyanarayan is President of Global Development Consulting, Inc., an advisory firm that that helps you accelerate offshoring success.  Sath has over 25 years experience in the industry; he led the pioneering effort in offshoring at HP/Tandem beginning in early 90s, was Founder/CEO of a startup and is now consultant, author and trainer; his continued thought leadership in offshoring is reflected in the book “Offshore Development and Technical Support: Proven Strategies and Tactics for Success”.  Sath can be reached at sath@OffshoringSuccess.com (408) 865-0474. 

Bill Morton has more than 20 years experience as a professional services executive within enterprise software companies.  Bill has directed the growth of professional services organizations for several software companies headquartered in the San Francisco Bay Area including Vantive (acquired by PeopleSoft in 2000), Informix, ViewStar, Dorado and Nextance.
A special highlight of Bill’s career was the building of the Vantive CRM consulting organization from one person and no revenue to 350 consultants worldwide with an $85 million annual revenue run rate.  During the eight years under Bill’s direction, Vantive’s consulting organization delivered more than 1500 successful CRM projects and developed partnering relationships with more than 50 companies in the US, Canada, Europe and Asia.
A few years earlier in his career, Bill was the primary architect in putting together Informix Software’s initial consulting, training, customer support, and quality assurance organizations.  These organizations were important contributors to Informix’s high degree of success in the relational database market.
In every job that Bill has held during his career as a professional services executive he has guided the building and focus of the professional services organization so as to maximize customer success and company success.  Bill notes that these activities have always been a “work-in-process” because customer needs and company goals change over time, and the professional services organization has to be ready to continually adapt to these changes.

As CFO, Tom oversees all of OpenAir’s financial, regulatory and statutory responsibilities. In this role since OpenAir’s founding in 1999, Tom has sailed through uncharted waters in creating a scalable, sustainable and profitable recurring revenue model for an on-demand software company-a rare achievement today, and a rarer one still in 1999. Tom has led OpenAir through three rounds of financing and has grown the company from a four person startup to a multi-million dollar enterprise.

Before co-founding OpenAir, Tom was Vice President, Strategic Alliances at Prodigy Communications Corp., where he was instrumental in launching the company’s first standalone Internet access service. He was also an important participant in the company’s initial public offering in February 1999. Prior to joining Prodigy, Tom worked in financial and strategic roles-both domestically and internationally-in the telecommunications industry. Tom has also worked as an investment banker in the telecommunications space, and is a published author with works appearing in several industry periodicals.

Tom received his BA from Holy Cross, and an MBA from Duke (Fuqua). 

Stuart Malcolm Scott, CEO & Chief Conversation Starter of Guinnen MacRath, LLC, is committed to the business of business transformation. He teaches, writes, and coaches on the subject of creating powerful conversations to shape change in organizations. During the last twenty years, he has worked with companies on five continents to redesign their business processes, leadership models, and organizational communication patterns.

Mark Prince knows about mission-critical IT projects. As a career engineering officer in the Royal Air Force, he led IT project teams under fire in active war zones, and helped keep the RAF’s fleet of Tornado aircraft flying.

After twenty years in the RAF, Mark brought his technical savvy and leadership skills to the world of IT professional services. Since 1998 he has specialized in designing and implementing mission-critical IT security capabilities for some of the world’s largest firms in financial services, telecommunications, and air transport.

Mark Prince and Stuart Scott first worked together early in 2006, developing a group of stellar individual performers into a powerful team. Since then they have worked together on a series of projects to amplify the effectiveness of individuals and teams.

Jay has worn many hats in his 30-year career.  He has served in a variety of roles at a variety of companies in a variety of industries.  While this variety has been a tremendous source of learning and fun, it has focused Jay on one common theme - providing excellent client service.  This experience is what makes him so valuable to Revenue Rocket.

Whether it was managing the family-owned manufacturing and distribution business; as a Partner with Accenture in business, management and systems integration consulting; in executive positions with BSG Consulting and COMSYS Technical Services; at Cerner Corp. leading a regional healthcare consulting practice; or prior to joining Revenue Rocket, managing his own business and IT consulting company, it has always been about client service.

He has in-depth expertise in sales, marketing, delivery and operations; in building IT consulting practices and turning around faltering ones; in mergers and acquisitions and multi-company integration; and hands-on functioning as a CIO, CFO and CAO in client companies.

Jay and his wife, Babs, live in Houston.  When not working, Jay enjoys running, photography and reading. 

Cindy Warner is an accomplished business executive, presently serving as the Senior Vice President of Salesforce.com, leading the global technology services division of the fastest growing software company in the world today. She has spent the last 9 years of her career as a global partner with Accenture and CapGemini, leading high growth technology practices. Prior to consulting, she worked in executive positions for FEDEX and The Gillette Company, helping to redefine the customer experience through the use of technology and process innovations. Cindy has also achieved great success as an entrepreneur, owning several restaurants and other commercial ventures that she considers her “hobbies”. Despite her career success, Cindy achieves her greatest satisfaction, participating in non-profit work that she has done through the years as a Director for the Special Olympics, member of the Salesforce.com Foundation Advisory Committee, and other similar contributions. She is an avid outdoor enthusiast, who enjoys hiking, biking, kayaking and many other very active sports!

Scott’s career encompasses more than 20 years of experience creating information technology solutions and business programs for companies including PeopleSoft, Dun & Bradstreet Software, Evant, and i2 Technologies. He has an extensive history of building and leading professional services organizations in both small start-up companies as well as large multi-national corporations.

Prior to joining InfoMentis, Scott founded The Buswell Group, a strategy consulting firm focused on professional services within technology companies, providing speaking and educational services. Additionally, Scott’s company partnered with PSVillage to provide a professional services benchmark focused exclusively on professional services within the software industry. The survey establishes operational and financial performance measurements so that companies can analyze and improve their efficiency.

Scott holds a Bachelor of Science degree in Business Administration from Boston University and Masters of Business Administration from Babson College. He co-authored “Using PeopleSoft” special edition and is a regular speaker at industry events.

Greg Coleman has over fifteen years of experience in the high technology service and support field. He has directed support operations for both consumer and enterprise software firms.
As a principal and vice president of strategic programs for Service Strategies Corporation, Greg played a key role in developing and deploying the Service Capability & Performance (SCP) Standards, including the SCP Support, Field Service, and Professional Service Standards.

He has worked with industry sponsors to develop the standards and conducted certification audits of leading technology service and support organizations around the world.

Jeanne Urich brings more than twenty-five years of senior services, sales, operations and marketing management experience at leading high technology companies.  She has been a corporate officer and leader of the worldwide services organizations of Vignette, Blue Martini and Clarify, where she led the growth of their Professional Services, Education, Account Management and Alliances. 

Currently a Managing Principal with Adexta, Jeanne helps companies develop new strategies to evolve from a product-dominated business model to a solutions-centric approach.  She teaches companies how to understand and maximize the value from their services organizations - not only in tangible revenue and margin but also in harvesting the intangible value of customer retention and loyalty, rapid technology adoption and intimate customer application knowledge.

Jeanne earned a Bachelor’s degree in Mathematics and Computer Science from Vanderbilt University in Nashville, Tennessee.  She also participated in the Stanford and Brown University Executive Management Program.

She can be reached at C-650-703-6593 or Jurich@jurich.biz

Stephen R. Satterwhite is an industry thought leader on professional services optimization.  His firm, Entelligence, helps product companies accelerate profitable services revenue, streamline service operations, and deliver superior customer experiences. Under his leadership, Entelligence, has emerged as the forerunner in Branded Services and serves such companies as Hitachi, Dell, Brocade, Quantum, CommVault and NetIQ.

Contact: steves@entelligence.com .

Debbie Stovall, founder of SuccessRealities, LLC, has spent the past 25 years moving individuals, teams and organizations through the complex process of defining, planning and measuring strategies for success.  Prior to establishing SuccessRealities, LLC, Debbie was Vice President of Professional Services for SumTotal Systems, Inc - a leading provider of learning and development management software.  Performance management is a passion she intends to share with leaders worldwide.  She holds achievements in coaching and mentoring individuals as well as teams and organizations. Her career began as an educator after completing her Bachelor’’ degree in business administration with a major in Management Information Systems.

Contact Information SuccessRealities, LLC.
Phone: 770.623.4938 (Atlanta Office)
Web:  http://www.successrealities.com

Jeff Maaks and Kathy Macchi are Managing Principals for PragmaticPS, a firm which provides consulting, engineering and marketing services to storage and server professional services organizations.  Jeff leads the effort for assessing professional service portfolios and developing services that are created to meet customer requirements.  Kathy assures they are positioned appropriately with the go-to-market channels and builds the service launch plan to ensure internal audiences know how to position and sell the service and drive service revenues.  Demand generation and thought leadership programs are created to educate and ultimately engage prospects to contact the company or sales rep to find out more. Customers include HP, Hitachi Data Systems, and SGI.

David Maister is widely acknowledged as one of the world’s leading authorities on the management of professional service firms. For two decades he has acted as a (solo) consultant to prominent professional firms, around the world, on a wide variety of strategic and managerial issues.

In 2002, he was named as one of the top 40 business thinkers in the world (Business Minds, by Tom Brown, PrenticeHall/Financial Times.)

He is the author of the bestselling books Managing the Professional Service Firm (1993), True Professionalism (1997), The Trusted Advisor (2000), Practice What You Preach (2001) and First Among Equals (2002.) These books have been translated into in Arabic, Chinese, Danish, Dutch, Estonian, French, Indonesian, Japanese, Korean, Polish, Russian, Serbo-Croatian, Spanish and Turkish.

He spends about 40 percent of his time working in North America, 35 percent in Europe and 25 percent in the rest of the world.

A native of Great Britain, David holds a Bachelor’s degree in mathematics, economics and statistics from the University of Birmingham (1968), a Master’s degree in operations research from the London School of Economics (1971) and obtained his doctorate in business from the Harvard Business School (1976).

For seven years, he served as a professor on the faculty of the Harvard Business School (1979-85), prior to launching his consulting practice. He lives in Boston, Massachusetts.

As Senior Vice President of Global Solution Delivery for Vendavo, Jennifer Maul is responsible for implementations, integration, education, and customer support, bringing over 14 years of experience to this role.  Prior to joining Vendavo, she was Senior Vice President of Customer Operations at SCI Systems, an enterprise software company, building her team from start to full-scale operations, and delivering implementation tools and methodologies that led the company to a #5 top customer service ranking among 150 technology vendors.  Ms. Maul has also held senior management, engineering, and support positions at Eclipsys Corporation and Sunquest Information Systems.
Ms. Maul holds bachelor of science degrees in Business Management and Management Information Systems from the University of Maryland.

Steve Mollen has more than 15 years of consulting experience, including tenure with Andersen Consulting (now Accenture), Cap Gemini, Cambridge Technology Partners and marchFIRST/Whittman-Hart.  He has built successful management consulting organizations for a number of firms, and has functioned as both a management and IT consultant.  As an advocate for his clients, he regularly helps deliver business results by combining strategic thinking with the appropriate technology as well as an understanding of business goals and processes and the impact they have on the people and culture of the organization.  His management-related project work includes change management, facilitation, visioning, organizational design, program management, coaching and strategy development.  Steve earned an MBA from Columbia University, and in 2006 relocated from New Jersey to the mountains of Colorado. He may be contacted at stevemollen@hotmail.com .

Debbie Stovall, founder of SuccessRealities, LLC, has spent the past 25 years moving individuals, teams and organizations through the complex process of defining, planning and measuring strategies for success.  Prior to establishing SuccessRealities, LLC, Debbie was Vice President of Professional Services for SumTotal Systems, Inc - a leading provider of learning and development management software.  Performance management is a passion she intends to share with leaders worldwide.  She holds achievements in coaching and mentoring individuals as well as teams and organizations. Her career began as an educator after completing her Bachelor’s degree in business administration with a major in Management Information Systems.

Contact Information SuccessRealities, LLC.
Phone: 770.623.4938 (Atlanta Office)
Email: dstovall@successrealities.com
Web:  http://www.successrealities.com

As Chief Operating Officer, Kevin is responsible for Corporate Strategy and Communications, as well as Client Satisfaction and Retention - key drivers for growth with the SaaS delivery model.

As QuickArrow’s solution integrates with front and back-end SFA, CRM, project management, and financial applications, Kevin is deeply focused on the trends and issues affecting Business and IT decision makers across all major verticals, and ranging from the SMB to the Global Enterprise space.

Kevin has 20 years of management and business development experience in the Information Technology arena, with heavy emphasis on Partner, Channel, and Relationship cultivation.

Prior to QuickArrow, through his work with companies like Meritage Technologies and Vanstar, Kevin cultivated a deep understanding of business process automation in the consulting services, software application, and hardware industries. He has a proven track record in developing and implementing successful long-term client relationships and strategic alliances.

Kevin holds a BA in Business Administration from the University of Toledo in Toledo, Ohio.

Kathy Macchi, principal of Allegro Associates, works with professional service organizations to build effective demand generation programs based on a proven methodology of on-going, relevant communications that touch all phases of sales cycle from generating leads to up-sell and cross-sell activities. Programs are designed for internal and external audiences as both are key to a professional services business growth.  Sample customers include HP, Hitachi Data Systems, and SGI.

Prior to her work at Allegro Associates, Kathy worked for a number of years establishing and launching new businesses in Europe for US-based companies such as 3M and V-SPAN.  She was, also, an IT director at 3M. Before working with large corporations, Ms. Macchi was an entrepreneur starting and selling two high tech businesses.

Larry Goldberg is Director, Professional Services at OpenAir.  Prior to joining OpenAir, Larry held professional services organization management positions at several technology companies including Kana and Cambridge Technology Group.  He also served as a management consultant at Bain & Company.  Larry received a B.S. in Electrical Engineering from Yale University and an MBA from the Wharton School at the University of Pennsylvania.

Hanley Brite is the founder and principal of Authentic Connections, Inc. a consulting firm focused on bringing a fresh approach to creating organizational vitality through transformational change. Hanley spent the first 18 years of his career inside large companies; at Dow Jones and Company and Digital Equipment Corporation taking on a series of line management, learning development and internal consultative roles. In 1986 Hanley left large company life to pursue his passion for Leadership Development and Transformational Change - he never looked back. Hanley has more than 35 years experience as a manager and executive, executive coach and advisor, educator, business leader and consultant. His mission is to help organizations achieve success through focused and principled leadership, strategic action, and mastering the process of change. Hanley is on the Board of Advisors of PSVillage.

Contact Information Authentic Connections, Inc.
Phone: 925.820.5845
Email: hanley@authenticconnections.com
Web:  http://www.authenticconnections.com

As VP of Professional Services at Tenrox, Mike is responsible for all Tenrox Implementations worldwide, Customer Support, and Enterprise Custom Solutions. Prior to joining Tenrox, Mike held various positions leading professional services organizations in a number of capacities including COO and CFO.

With 16 years of experience in helping organizations develop and execute winning business strategies through the deployment of technology, Mike understands the challenges and processes required to successfully deploy enterprise solutions. Mike’s industry experience spans Healthcare, Pharmaceutical, Insurance, Telecommunications, and Automotive.

Mike is a Certified Management Accountant and holds a Bachelor’s Degree in Mathematics and Business from the University of Waterloo.

Over the past 5 years, Kevin Hanvey has been an independent consultant specialising in the development of IT Strategy and acting as Project Director on the recovery and management of large-scale projects. During this time he has advised on a wide range of projects, ranging from development of a 5 year IT Strategy for a multi-lateral development bank to implementation of B2B electronic trading for a large retailer to a call center consolidation strategy for an Asian Telco.

Kevin has had a long and varied career spanning 30+ years. He was a founding member of Cambridge Technology Partners in Australia, during which time he setup the first Australian office in Melbourne, and managed the national Interactive Solutions Practice, building teams in Melbourne and Sydney. Kevin was also a member of the CTP Global Interactive Solutions Thought leadership team.

Kevin has worked across a range of industries including Retail, Travel and Tourism, Telecommunications, Manufacturing and Software development. Over 20 years of his career has been in the Financial Services sector, where he has a diverse range of experiences in Management, strategy development and operational roles.

Azita Gandjei is currently responsible for the global strategy and execution of Primavera’s positioning and direction for the services industry. Prior to joining Primavera Systems, Azita co-founded StrongBridge Group, a product and services company in the offshore outsourcing market that provided software solutions to high-tech and professional services organizations. In addition, Azita served as managing director for the strategy practice at Xcelerate (later acquired by Avenue A Razorfish), where she was instrumental in growing the company’s revenue by 300 percent and headcount to 350, and as director of product marketing and strategic business development for the enterprise data management product at Commerce One. Azita holds a MBA from Columbia Business School and a BA from the University of California.

In addition to being the author of the best-selling CRM at the Speed of Light: Essential Customer Strategies for the 21st Century, Paul Greenberg is President of The 56 Group, LLC, an enterprise applications consulting services firm, focused on CRM strategic services and a founding partner of the CRM training company, BPT Partners, LLC, a training venture composed of a number of CRM luminaries that has quickly become the de facto certification authority for the CRM industry.

His book, CRM at the Speed of Light: Essential Customer Strategies for the 21st Century, now in its third edition, is in 8 languages and been called “the bible of the CRM industry”. It is used by more than 60 universities as a primary text. It was named “the number 1 CRM book” by SearchCRM.com in 2002 and is one of two books recommended by CRMGuru. The Asian edition of CIO Magazine named it one of the 12 most important books an Asian CEO will ever read. Paul has also authored two other books including “E-Government for Public Officials” (Thompson Publishing, 2003)

His next book (with co-authors) will be on 21st century business models appropriate to the new social/experience economy for publication in 2007.

Paul is also the co-chairman of Rutgers University’s CRM Research Center and the Executive Vice President of the CRM Association. He is a Board of Advisors member of the Baylor University MBA Program for CRM majors, a unique national program.

Paul is considered a thought leader in CRM, having been published in numerous industry and business publications over the years and having traveled the world speaking on cutting edge CRM and topics geared to the contemporary social customer. He is known particularly for his work on the use of social media, such as blogs, podcasts and wikis in CRM as tools for customer collaboration with a company. He is seen often as the “voice of the customer” and is well known within the CRM industry for this work. His blog, PGreenblog (the56group.typepad.com) was named the winner of the first annual CRM “Blog of the Year” in 2005 by TechTarget’s SearchCRM media. The blog is also the focus of KnowledgeStorm’s CRM Blog community. He also has a podcast, Route 56 that has garnered a myriad of industry kudos.

He has been a member of the Destination CRM Board of Experts, SearchCRM Expert Advisory Panel and one of the 10 elite members of the CRMGuru Expert Guru Panel for many years. He also sits on the Board of Advisors of Indus International and the CIE Institute and is an advisory board member on another 3 companies.

Currently, Paul lives in Manassas, Virginia with his wife and two cats. To reach Paul, please email him at paul-greenberg3@comcast.net or at pgreenberg@bptpartners.com . 

Karen West is responsible for building and managing Intacct world-class professional services, customer support and training organization. She brings more than 15 years of experience at leading service organizations.
Most recently, Karen was regional vice president of Oracle Consulting Services. Prior, she was vice president of professional services and global alliances at Docent, responsible for global consulting and alliance programs. She built a successful Oracle and PeopleSoft practice as a partner at Deloitte Consulting, and has held consulting leadership positions with Oracle and Hay Management Consultants. Her career started as an auditor with Peat Marwick/KPMG.

Karen earned an MBA from Stanford Graduate School of Business and holds a bachelor of science degree in business from the University of California at Berkeley.

Kevin Pereau is President and CEO of VMS Consulting Group, a boutique consulting firm focused on helping firms establish mutually beneficial strategic partner models that help them profitably grow their business. An acknowledged thought leader in this space, Pereau is a frequent contributor to PS Village an online community of professional service executives. Pereau has extensive experience building team and growing regions. His penchant is for helping firms launch internationally. He has successfully managed operations in Europe and South America for software and consulting firms.

Prior to VMS, Pereau held executive positions at Cambridge Technology Partners, Sybase and AT&T. At Sybase, he was on point for launching their European operations and developing their partner channel. Pereau managed the business development, marketing and strategic alliance departments for Cambridge’s fastest growing business unit. He was also highly instrumental in introducing this SBU to the European market. A renowned speaker, Pereau has moderated panel discussions at industry events in Europe, South America and the United States. Post Cambridge, Pereau developed extensive experience managing a regional P&L where he was responsible for multiple complex technology projects in the customer relationship management space.

Pereau is a graduate of the University of Portland, Oregon. A native of upstate Vermont, Pereau now works and lives in the San Francisco Bay Area. VMS Consulting Group is highly regarded in venture capital circles as a “Go-to” resource for expanding internationally and establishing alliance strategies that contribute to profitable growth. He has held interim EVP/GM positions for system integration and product firms and secured funding for their initiatives.

Pereau can be reached at kpereau@att.net and 925.890.0986.

Morris Panner, CEO, OpenAir
Since 2001, Morris Panner has been CEO of OpenAir, an on-demand professional services automation application.  OpenAir is used by professional services firms to gain controls and insight on their financial best practices and to track projects, teams, and billable hours for improving employee utilization and to streamline project management - without reliance on unstructured tools such as email, faxes or spreadsheets. 

OpenAir is a member of salesforce.com’s AppExchange network and its application is based on the Software-as-Service (SaaS) and Service Oriented Architecture (SOA) model. Customers include MedImmune (Nasdaq: MEDI); Selectica (Nasdaq: SLTC), Akamai (Nasdaq: AKAM) and Software AG of Germany. 

OpenAir was named one of the Fastest Growing Private Companies in Boston in 2006, a Deloitte & Touche Fast 500 Company, a Finalist in the 2005 Software and Information Industry Association CODiE aware competition and a Top 25 Global Service Provider by ASP News. 

Panner was previously an attorney for the U.S. Department of Justice in Washington, D.C. and spent a year fighting narco-terrorism at the U.S. Embassy in Bogota, Columbia. Before that, he was a Federal Prosecutor in New York City, an M&A attorney and a banker at Lazard Freres & Co.

A graduate of Harvard Law School and Yale, he is on the Board of the Software Division of the Software and Information Industry Association and on the Board of the Washington Office in Latin America, a leading advocacy organization for human rights and social justice in Latin America.  He is a frequent speaker and has been featured in the Boss column of the The New York Times, Forbes and Fast Company.

Rider has 20 years of high technology experience and is currently VP & GM at TechWorkers a technical workforce solutions company providing consulting, temporary staffing and outsourcing services.

Prior to joining TechWorkers Mike worked 11 years at PeopleSoft, a leading business software company. Mike served as Vice President of IT at PeopleSoft for nearly six years where he was responsible at various times for Engineering and Application Development, Operations, and Enterprise Architecture. Mike has concurrently served in a number of leadership positions including chairman of PeopleSoft’s Policy and Standards Committee and as a member of the Hewlett-Packard Customer Advisory Council, the Crosslink Capital Technology Advisory Council and the Microsoft Architects Forum. Earlier in his PeopleSoft career Mike worked in the consulting organization as a Project Manager, Practice Manager and Director of Emerging Technology Consulting, ultimately responsible for a team of 120 and a P&L of nearly $30 million.

Mike started his career in the biopharmaceutical industry where he did drug discovery research and scientific computing.

Mike has a M.S. from Caltech, a B.S. from the University of Southern California , and a Certificate of Professional Development from the Wharton School , University of Pennsylvania

Carole McCluskey is the President of EttenAj Consulting, a firm focused on services strategy and optimization. She has more than 20 years of experience in the software and high technology industry during which she has worked with many of the world’s largest companies:  Bank of America; JPL; Lockheed; Intuit; GE; Harrah’s; Steelcase; Mellon Bank; P&G; Boeing; NetApp; Cisco; and many others.

Prior to forming EttenAj, she was Vice President of Professional Services and Global Services Operations for TIBCO Software.  While at TIBCO, she helped the company achieve record services revenue and profitability growth, architected a new organizational model, and established the first ever TIBCO Academy- a 90 day program designed to take new college graduates and turn them into TIBCO Consultants.

Before joining TIBCO, she was Vice President of Professional Services & Alliances for SchemaLogic, and Vice President of Sales & Services for CapitalStream.  Throughout her career, she has worked hard to build strong customer relationships, deliver strong business results, and build high performing services organizations. She graduated from California State University at Fresno with a B.S. degree in Industrial Technology, Digital Systems.