It’s an exciting time in your organization.  You’ve completed your analysis to select the system you need, be it PSA, CRM, ERP, etc.  You’ve just gotten approval on the contract terms.  You’ve gotten your system in house and are ready to sit down and make the magic happen. 

Enjoyed this article, really brings out the importance of employing a business consultant with industry experience or at least employing a vendor that has an understanding of the need to understand your business (e.g. via a dictionary, process mapping, etc.).