Services engineering is a complex discipline, encompassing several distinct processes that often get intertwined in the minds of PS professionals. These processes include services development, services packaging, go-to-market (GTM), and portfolio management--

Jeff, I like the approach of this article.  It makes sense in a Rapid-Development sort of way.

I’m surprised at saved Knowledge Management to the end, though.  It seems like if you had a good KM culture, these other tasks fall into place.

Carl I.