Offerings

PSVillage will be conducting both benchmarking and technology studies to provide the guidance necessary to compete in the 21st Century. The research will come in two forms:

1. Benchmarking: How organizations perform in relation to the market and how they can use these metrics to improve; and

2. Technology Solutions: Which information technologies are being adopted and how they impact performance. 

Our Partners

• Adexta and Service Performance Insight recently completed,The New Professional Service Maturity Model - A Roadmap to Achieving Professional Services Excellence benchmark report developed by Jeanne Urich and R. David Hofferberth, P.E.  Effective pricing and discounting strategies are one of the key reasons why some technology professional service organizations succeed and others fail.  According to the benchmark report companies with the lowest bill rates experienced twice the project cancellation rate (3.2%) compared to companies with the highest bill rates (1.6%).  The results for on-time project completion were equally dramatic with only 67% of low bill rate projects delivered on time as compared to 85% for companies with the highest bill rates.

  The Benchmark Report contains:
  

  • Benchmark results from 52 companies—65% PS within software companies; 25% system integrators; 10% other PS
  • 63 insightful charts
  • 24 powerful tables
  • Five Maturity Level descriptions and statistics for:
  
  
  • Vision and Strategy
  • Finance and Operations
  • Human Capital
  • Service Execution
  • Client Relationships
  
  PSVillage members can purchase the report at a special price of $450 (10% off the list price of $495; this special offer ends 2/28/08) by following the special PSVillage link below. 
  Click to Purchase Report
  
  
• Alexander Consulting’s landmark study Transitioning Technical Experts into Trusted Advisors documents the virtually untapped asset technical experts represent - and the significant revenue implications associated with harnessing their expertise. Professional services organizations will find this latest study an indispensable resource for guiding and implementing their own best practices.

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• Service Performance Insight The 2007 PSVillage Professional Services Automation (PSA) Survey has been completed.  The results show some strong reasons why PSA is being adopted by PS organizations around the world, why some PSO have not adopted PSA, and what executives must do to make PSA work for their organization.  A discount on the purchase of the The 2007 PSVillage Professional Services Automation Survey is available to PSVillage members To receive the member discount, purchase below.

Click to Purchase Report


• Service Performance Insight The 2006 Services Automation Market Analysis has released its research on current and future uses of information technologies used by PSOs.  This report will analyze where solutions have been sold, the types of organizations that use them, and where the market is headed over the next five years. A discount on the purchase of the 2006 Professional Services Automation Market Analysis is available to PSVillage members To receive the member discount, purchase below.

Click to Purchase Report

The benefits of combining research on benchmarking and IT solutions will be significant.  It will help PSOs better capture, manage and improve their operations and will help independent software vendors (ISVs) improve their solutions ability to improve performance. 


Available Surveys, Reports & Study