PS Pulse Articles

4 Leadership Skills That Define 'Servant Leadership'

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Good leaders spend time thinking about being good leaders… and how to be great leaders. They think about what it means to be a leader, and especially in our world of professional services they ask themselves; how do I provide effective leadership to a group of highly motivated, self-directed, super-smart people? How do I infuse the idea of accountability and ownership throughout the o ...Read More

Best Practices for Integrating Professional Services Groups

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Recently I posed a question to the PSVillage Forums about best practices for integrating PS groups acquired through corporate M&A activity. A couple of years back several PSVillage members collaborated on an excellent do-diligence checklist for PS groups. But my question had more to do with what happens after the deal is done and you find yourself with a new team of people who have diffe ...Read More

Project Staffing Pitfalls and Solutions

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A word of caution to the idle reader:  I’m about to say something that no executive should put in writing.  I’m going to communicate what many in Professional Services know is the truth…..but don’t have the intestinal fortitude to publish.  I’m going to say what no CEO wants to hear.   Read More

Techniques for Developing a Project Management Post-Mortem Knowledge Base

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History itself is full of stories where the same mistakes are made over and over again. Here is a classic example “Napoleon marched his French troops to invade Russia, almost all of his troops died from hypothermia, disease, and starvation. One hundred and twenty nine years later, Hitler did the exact same thing.” Read More

7 Strategies for Managing Geographically Dispersed Teams

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It seems like every organization is faced with this scenario and it differs greatly from how companies managed teams and resources 20 years ago. In today’s world of global professional services organizations project managers, resource managers, department managers, CEOs, CIOs, CTOs, CFOs, COOs, and everyone in between seem to be managing – at some time or another – resource ...Read More

8 Steps for Adopting Lean Methods to Increase your Services Sales

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Traditional Approaches to Increasing Services Sales We’ve all been there – suddenly demand for a previously popular service line declines – maybe it’s been awhile since the last software release or maybe your product sales team hasn’t attracted many new clients in that area. Whatever the reason you have people on the bench and P&L pain. Traditionally ...Read More

Six Key Activities for Successful In-house Software Deployment

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Even for Services Organizations, transformational initiatives are simply challenging to deliver, no matter how large or small the organization. Driven by the pace of business and our “can do attitude”, Services Organizations within High Tech companies often lose sight of the significant role transformational investments play in enabling business strategy, improving process, and p ...Read More

Establishing a Quality Culture within PSO's and Software Development Organizations

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Trends such as cloud based software delivery and emphasis on uptime create even greater demands on software quality. Independent software vendors (ISVs) and software-enabled businesses must forego their usual pre-release quality control approaches and instill quality principles into every aspect of product development, from whiteboard to long term maintenance. Users no longer accept the trad ...Read More

6 Key Performance Indicators for Services Groups in Product Companies

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Professional services teams that ply their trade in product companies face a built-in challenge: how do you prove value? If your business sells products as opposed to services—hardware, software, SaaS or cloud technologies, for example—your services are typically bolted on, not developed as core offerings, so you constantly need to make the business case for what you do and, more ...Read More

What Professional Services Leaders Can Learn from the 2012 Presidential Elections

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OK, by now everyone in America is probably pretty much over the Presidential election and the endless blog posts and punditry. I thought I was until I read a series of interesting, and very relevant to our profession, postings over the weekend after the election. Not only did I find the story interesting, but it prompted me to change the topic of my PS Pulse Article after turning to PSVillag ...Read More