PS Pulse Articles by: Ed Marshall

Services Resource Planning – Evolution Beyond Best of Breed Point Solutions

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By Ed Marshall, Senior Vice President of Product Strategy, Services Vertical, NetSuite - November 11, 2011

You and I have something very important in common: we both want to see our professional services business thrive and operate as efficiently as possible. Unfortunately, until recently, enterprise software was not very sensitive to our needs. Our sales teams have seen the benefits of sales force automation (SFA) tools, our finance teams have a multitude of accounting software packages to ...Read More

Skills Tracking: Taking Resource Management to a Whole New Level

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By Ed Marshall, SVP, Product Strategy, NetSuite OpenAir - December 8, 2010

 As a professional services executive, you know all too well that resource optimization is essential to success. Being able to put the right consultant onto the right project at the right time is essential to your job and to the success of client engagements, and leads to greater business benefits, from improving billable utilization to reducing the need for using subcontractors.&n ...Read More

Why Profitability Matters

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By Ed Marshall, SVP Product Strategy, OpenAir, A NetSuite Company - April 26, 2010

Utilization is the metric that we talk about the most, but is it the right metric for the PS executive?  The Services business has evolved to introduce complexity that a simple utilization metric cannot address.  In this article, Ed Marshall, SVP of Product Strategy at OpenAir discusses the importance of tracking profitability to the services executive. PSVillage has been a great s ...Read More

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People and Projects: An Integrated Framework

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By Ed Marshall, SVP of Product Strategy, OpenAir, A Netsuite Company - June 12, 2008

in·te·grat·ed [in-ti-grey-tid] -adjective 1. combining or coordinating separate elements so as to provide a harmonious, interrelated whole. 2. organized or structured so that constituent units function cooperatively.  Services today are a more important part of the revenue and profit mix of technology companies than ever before.  As a result, we are tasked wit ...Read More

Driving Growth and Profits through Professional Services Automation Software

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By Ed Marshall, SVP of Product Strategy, OpenAir, A Netsuite Company - April 16, 2008

The effectiveness of a professional services organization (PSO), whether a professional services firm or an internal service organization, depends on its ability to fully leverage its collective skills and expertise to efficiently generate business and deliver work product of the highest quality. Irrespective of their specific mission, PSOs across a range of industries are governed by simila ...Read More

Fractions Are Your Friends - When It Comes to Resource Utilization, No Improvement Is Too Small

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By Ed Marshall, SVP of Product Strategy, OpenAir, A Netsuite Company - October 17, 2007

Q:  How do you eat an elephant? A:  One bite at a time. In a world of increasingly complex projects, constant competitive pressure, and diminishing margins, today’s Services leaders face unprecedented pressure to improve every facet of services delivery to drive profitability.  But with so many moving parts and limited bandwidth, the real question is “Which bite s ...Read More