PS Pulse Articles by: nello.franco

Customer Success: Leveraging CRM in a PSO to Create a Coordinated View of the Customer

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Professional Services organizations have long been measured by the fundamental objectives of profitability, utilization, and services revenues. However, facilitating true customer success hinges more squarely upon how well a company understands the needs of its customers, sets achievable expectations around the delivery of those needs, and executes beyond those expectations. As our ...Read More