Latest Expert Articles

How Does Your PSO Define Target Segments That Lead to Customer Satisfaction and Increased Revenue?

by Rohith Kori, Senior Director Services, Scientific Gaming

More than 50 years back Peter Ducker said “The customer rarely buys what the business think it sells him. One reason for this is, of course, that nobody pays for a ‘product’. What is paid for is satisfaction.” Dilbert captures the dilemma professional services organizations face in satisfying customers perfectly in the comic strip below. In the professional services world we are constantly... Read more

Maximizing the ROI from your SaaS Subscription

by Paul Feicht, Senior VP Global Customer Operations, GHX, Inc.

SaaS services are not new to healthcare, and they generally function flawlessly from a technical perspective when installed and configured properly.  However, ROI on these services varies considerably among similarly sized organizations due to the differing levels of process maturity across hospitals, distributers, and suppliers.  There is an opportunity for healthcare organizations to... Read more

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  • I’ve been attending the PSVillage Executive Breakfasts for nearly a decade. I never miss them because they present an invaluable opportunity to discuss current issues and challenges that I face with a group of my peers. I always enjoy the interactions and leave with new ideas that I’m able to use right away.
  • A growing community of like-minded professional services leaders sharing business challenges, experiences and best practices. Very worthwhile.
  • "The Atlanta breakfast meeting this morning was wonderful. I met some great people and already have a few follow-up meetings set. I have been raving to my co-workers about the information I get from the PSVillage site."
  • "PSVillage is a great resource for the Professional Services executive community. The members are spot on, the topics timely and valuable and the community is managed very well. A must for all Professional Services Executives!"
  • "I get so much value from my PSVillage membership. I am always hunting down information on the web site, and the personal interaction with peers at the breakfast is great networking!"
  • PSVillage provides valuable insight for services leaders from the front lines. Today's breakfast discussion on consultant training was right on the money!
  • The executive breakfast topics are always on target for my level (VP of Professional Services) and the speakers are top rate. I always come away having learned something substantial that makes me better at what I do.
  • "PSVillage is awesome - it is a valuable industry resource for me personally and for my company. I hired an employee as a direct result of my involvement with PSVillage, and have connected with other members to solve my PSA issues."
  • "Great experience so far at PSVillage. Being able to connect with peers and discuss best practices has helped me improve our organization multiple times."
  • "The PSVillage PS Benchmark is one of the most informative PS compensation benchmark studies I've seen. I'm currently working on a new variable compensation plan for my PS team and the ability to ensure that we are competitive across all roles is critical. It is particularly helpful to be able to filter the data in different ways to ensure that I'm comparing apples to apples."
  • “The PSVillage Benchmark provides tremendous insight into the PS world. I’ve never seen one as comprehensive and detailed, and targeted specifically for the technology Professional Services industry.”
  • PSVillage has been instrumental in bringing together a community of PS executives that probably would never connect otherwise. They are providing a great service to the Professional Services industry.
  • Sharing information with peers who have similar experiences, challenges, and interesting solutions is extremely valuable. Thank you, PSVillage, for bringing us together!
  • "The strength of PSVillage is its community focus --  bringing professional services leaders together from around the world to collaborate, network and learn."
  • "I really enjoyed the Atlanta Executive Breakfast. The facilitators did a great job, and the dialogue was in the sweet spot for helping to solve some of the challenges I face today."
  • "I attended my first PSVillage networking event and not only was I impressed with the caliber of the attendees, I was extremely impressed with the speaker. Looking forward to the next event in my area!"
  • "As a new member, I was overwhelmed with the great info that is shared and how relevant it is to my day-to-day job. It is great to see how others who face the same challenges I am facing are willing to share information, offer support and answer questions."
  • The PSVillage breakfast is a great opportunity to get together with my peers in the industry to learn about the latest tools and approaches to improve the PS practice at my company.
  • I've been attending PSVillage events for 10 years and rarely miss one. There is no other venue like the executive breakfast to meaningfully network with peer PS Executives in an intimate environment and keep up to date on the latest industry trends.
  • PSVillage continues to provide immense value. It’s a great network for sharing experiences and best practices. Keep up the great work!
  • "PSVillage is an excellent community of PS intellectuals. It's a wonderful platform to share best practices and opinions with peers, and to learn from the experiences of hands-on professionals working in the field. It serves as a medium for easy and broad communication in a very conducive environment."
  • The PSVillage team does a great job providing its members with a lot of useful information through their surveys.                                                     
  • “After I was hired to start a Software Services and Support group for a small, but growing software development company, I turned to PSVillage where my peers gave me some better organized ideas and also confirmed that many of the business processes I had implemented were right on track.”
  • “I enjoy attending the PSVillage executive breakfasts. I always find the topics very relevant. It is one of the few places that I can sit and talk shop with others who have the same issues that I do, which helps to think through creative solutions.”
  • Best way to learn is through the experience of others and the PS Breakfasts provide the best venue for PS practitioners.
  • The best organization I belong to for networking with peers. I have always found the topics at the breakfasts to be very informative.
  • The PSVillage Benchmark is a simple, elegant, and powerful representation of PS metrics in a dashboard view. It gives you the ability to drill into information to provide deep intelligence for comparison and contrasting of your practice against others.
  • “I have found tremendous value in the local PSVillage executive breakfasts. The topics are very pertinent to what we have to deal with in the PS world. The speaker at the recent breakfast did an excellent job in covering a wide range of critical issues. Thank you for organizing this very valuable industry event.”
  • Great presentation and discussion, really liked Shane and the way he thinks about professional services distillation into 7 Principles, generated some good ideas and plans for sharing with my team.
  • "PSVillage has proved to be an indispensable resource for both me and my division. Working with the PSVillage team is always a rewarding process."  
  • “The PSVillage PS Industry Benchmark provides an excellent context to validate or compare assumptions based on a broad services community, and provides specific data elements to support key business decisions. As the year progresses, I will surely go to the benchmark results again, especially as we revise our strategic plan for next year and create a broader services roadmap.”
  • "This was my first PSVillage breakfast and I was pleasantly surprised. Great topic and it was good to meet some like-minded people in a supportive environmentI (almost a therapy meeting!). Thanks for providing such a valuable service."
  • It's always so great to get together, meet new colleagues and reconnect with others. The opportunity to learn, exchange information and be with those who share so many of the same challenges is priceless.
  • PSVillage provides a great forum for open and honest dialogue about relevant topics with my peers.
  • PSVillage has helped me form a network of Professional Services managers that I can share ideas with and exchange advice. The value of that can't be overstated.
  • The Professional Services executive meet-up you organized at Dreamforce was fantastic. There were so many people with great backgrounds. Another job well done!
  • "Thanks for creating this wonderful resource for PS folks. I have found the information and collateral to be very useful. Although I have been passively following the group for a while I recently joined as a premium member and am looking forward to being an integral part of the community."