Jeff Jarvis

Occupation: Chief Operating Officer, FreebeePay Inc. 

First Car: It was a 1972 Ford Pinto - this particular year had that exploding gas tank factory recall!

Favorite Restaurant: The Seven Mile Grill on Islamorada in the Florida Keys - best grouper sandwiches on the planet!

What are three things most people don't know about you?

a).  I am part native American Indian - Mohawk
b).  I hold a US Coast Guard Captain’s rating - so I can perform marriages at sea on those deep sea sport fishing charters many people take. I have done this for fun with several couples. Do you think they still think they’re legally married?
c).. I used to be a programmer

What's been your greatest adventure in life?

Getting married to my soul mate and raising two great kids.

What's your best childhood memory?

Winning my 1st sail boat race at the age of thirteen with my cousin in a very small boat!

If you could have a conversation with a person of your choice, past, present or future, who would that person be and why?

A great question, Michelangelo Simoni, he was a renaissance painter, sculptor, architect and engineer, he did an exceptional amount in a relatively short period of time, it would be an honor to meet him and spend time with him.

What's the hardest thing you've ever done in your life?

Put my first golden retriever to sleep - she was 14 years old and a good friend for all those years.

Tell us about your favorite hobby.

Golfing with my college buddies, it’s a Spring time ritual.

What are you currently reading? What is your favorite book?

I just finished reading The Breakthrough Company by Keith McFarland.

My favorite is The Fountain Head by Ayn Rand.

Is there a particular place or thing you want to see?

New Zealand - I’ve never been there but I hear it’s awesome.

If you could give $10,000 to a charity, what would that charity be and why?

American Cancer Society
If you weren't on the professional services career track, what would you be doing?

Running my own small business, but centered around customer services.

What is the path that led you to Professional Services/Consulting?

I began my career as a programmer and early on spent time in operations, manufacturing and engineering. I spent the later part of my professional career in customer facing roles managing various Services P&L’s. I believe strongly that PS is a key determinant in the success of any company. People make the difference especially the people gluing it together in the field with customers/partners. It is a challenge for all of those in the profession.

What advice would you give to a recent graduate who just took a job in professional services?

PS is an outstanding place to start one’s career it gives you all the necessary experiences from which to build one’s professional toolkit for success.

My two cents:

“Do what’s right for the end customer and you will be successful despite pressures to do something counter intuitive by management”.