Key Performance Indicators (KPIs)

The following is a list of articles and discussions on the PSVillage website that pertain to the topic of Key Performance Indicators (KPIs). It is grouped into the following two sections:

  1. Forum Posts (Available to Premium Members Only)
  2. PS Pulse Articles (Available to Guests & Members)

Forum Posts (Available to Premium Members Only)

KPIs for SaaS PSOs vs. Enterprise PSOs

... instance, one wise sole indicated that when determining KPIs, a manager needs to consider if your org is a profit center or a cost ... with interested parties - to get more clarity on what KPIs you use to measure the health and effectiveness of your practice. I’d also ...

Looking for Best Practices/input on IT/HW Professional Services management

... areas: 1) Management Dashboards - examples of the KPIs (especially the non-financial ones) used by IT / Hardware Professional ...

Client & Staff Satisfaction

... has a higher weighting. Revenue and Profitability KPIs are same as most Utilization, Project Gross margin managed/sold, Employee ...

3-Year Plan

... the basic elements such as strategic plan, tactical plan, KPIs, etc. Any suggestions or recommendations on other key content items for a ... required to deliver the vision; - Milestones and KPIs: the key events along the pathway to the vision and how success will be ...

Partner Evaluations

... are well thought out success Key Performance Indicators (KPIs) in alignment. There are many business planning models on the market ... 2. Goals of the Partnership. This is where the KPIs must be defined “as important” to the partnership and are obviously ...

PSVillage 2011 Benchmark Survey Results are now available

... view a slideshow, or download a data sheet that shows the KPIs and other metrics used in the study. For those of you who ...

SalesForce and PSA Solution

... to do more detailed analytics/dashboards on typical PS KPIs required for a significant consulting organization. Justin N. ...

Project Methodology Adherence

... Typically these are milestones that you could identify as Key Performance Indicators for your practice that could be tracked via data fields ...

Executive Sponsor Program

... accountable. Drop in a framework for monitoring your key performance indicators and you are there. I will give you some examples... ...

Partner Evaluations

... This works fine when there are well thought out success Key Performance Indicators (KPIs) in alignment. There are many business ...

 

PS Pulse Articles (Available to Guests & Members)

Strategies for Effective Partner Management

... programs for Service Strategies Corporation, Greg played a key role in developing and deploying the Service Capability & Performance (SCP) Standards, including the SCP Support, Field Service, and ...

People and Projects: An Integrated Framework

... redundant efforts for the single person tasked with making key staffing and scheduling decisions. Larger companies face similar ... to get a clear, timely view of overall organizational performance. As a result, these companies spend an enormous amount of time ...

Managing Opportunistic Sales in an Economic Slowdown

... fingertips than ever before:  they can see their key performance indicators (KPIs), often in close to real time. But what they often ...

5 Good Reasons to Partner with Systems Integrators

... five good reasons to work with SI's, but here are a few key ones to consider: Building an ecosystem :  It is ... not staff these resources in-house, utilizing a set of key SI partners will allow you to provide these rates for the work which can be ...

Integrate Business Value into Your Delivery Model to Ensure Long-Term Success

... and solution delivery experience, Mr. Signaigo held key leadership roles at enterprise technology companies including IBM, ... In addition to leading strategic solution teams across key global enterprises, Mr. Signaigo has consistently elevated company value ...

AFAB is a Four-Letter Word

... increase the firm’s depth of experience in these few key technologies.  Practice managers are assigned to lead the development ... in the earlier phase, your firm now has a pattern of performance in industries (i.e., verticals) and business functions (e.g., ...

Zero to 60: Building Global PSO’s within a Product Company

... activities, practice development, etc.) with tangible KPIs need to be brought forward and used as indicators for what success looks ... to see and capitalize on further benefits with measured KPIs in the form of lowered support calls or less time per incident, increase ...

Integrate Business Value into Your Delivery Model to Ensure Long-Term Success

... is as effective as reviewing standard post-production KPIs. We discussed establishing value in business terms. Two other ... As part of their standard process, many PS teams define KPIs to support reporting and business intelligence. These areas are good ...

The Butterfly Effect in Project Management - How to Make Disciplined Decisions in Project-based Organizations

... and ranking projects based on specific attributes, KPIs, or user defined fields with dynamic filtering and sorting criteria. ...