PSVillage 2016 Professional Services Industry Benchmark

The PSVillage 2016 Professional Services Industry Benchmark results enable professional services organizations (PSOs) to measure their performance against their peers and identify areas for improvement in their human capital, finance and operations management.

Instead of wading through hundreds of pages to find the key nuggets of data, you can readily view the actual responses—aggregated into tables and charts—from services leaders in consulting firms and software companies with P&L responsibility who completed the survey. Throughout the year, newly completed surveys will be dynamically added to the tables so you always have real-time access to the most current data.

The PSVillage PS Industry Benchmark results will enable you to:

  • More effectively manage your organization's human capital:  View key metrics (e.g., salaries, bonuses, billable rates, target utilization) for 19 different PS roles in management, sales support, operations, and delivery.
  • Improve your financial operations and success measurements:  Compare your gross margin target, operating income margin, expense targets, and other key data to your peers.
  • Measure your performance against the most comparable organizations:  Filter the results based on geography, company size, professional services organization size, and software delivery model. 
  • Be confident in the results:  Surveys are exclusively submitted by executives with P&L responsibility.

For more information download the Professional Services Key Performance Indicators (KPIs) and other metrics used in this study.

View recent press release on 2016 PSVillage Professional Services Industry Benchmark.

We welcome services managers with P&L responsibility in software companies or services firms to login and complete the benchmark survey.  To obtain a login ID, register as a Basic or Premium Member.  After you login, you can access the survey by selecting My Profile and then select Complete PS Benchmark Survey.

Premium Members with P&L responsibility who complete the survey will receive 1-year complimentary access to the results.

Use the secure online form to purchase either 30-day or 1-year access to the survey results.

Participants who have purchased access to the survey results may log in to access the results and view over 150 tables and charts.


Questions? Please contact us.


A Special Thanks to Our Benchmark Sponsor: