Video Library

Aligning Services Measures & Metrics to the Subscription Paradigm

The world is changing for Professional Services Leaders. It’s hard to ignore that businesses are moving more towards subscription and shared revenue models. Do you have the insight and...

 by  Irene Lefton, Services Executive

 tags:   services metricsSaaS metrics

Services Executive & CFO Alignment: 5 Must-Do's to Build a Partnership for Profitable Growth

In this webinar Carey Bettencourt, Managing Partner at Propelus and PSVillage Advisory Board Member, as she shares her thoughts and experiences on the importance of PS executives and CFOs not only...

 by  Carey Bettencourt

 tags:   CFOPSO

Building a World-Class Team - Bill Nussey, CEO, Silverpop

Guest speaker, Bill Nussey, CEO of Silverpop, an IBM company, presents at the PSVillage Atlanta Professional Services Executive Breakfast on "Building a World-Class Team". Bill received his MBA...

 by  Bill Nussey, CEO of Silverpop, an IBM company

 tags:   Building a World-Class TeamHiring Very Talented PeopleTalent ManagementEmployee Retention

The Need for Metrics: The Key Metrics for PSOs in a SaaS and On-Premise Model

Much has been written about services metrics and KPIs, but do you know the essential metrics that you should track? How do these metrics differ between SaaS and non-SaaS organizations? How do they...

 by  Joe Longo, PSVillage Advisory Board Member

 tags:   WebinarProfessional Services Metrics in SaaS and non-SaaS organizationsProfessional Services KPIs

Always Know What Done Looks Like - Strategies for Keeping Your Team Focused on the End Game

In the complex business of professional services, it is sometimes more productive for us to get back to fundamental basics. Shane Anastasi, Vice President...

 by  Shane Anastasi, VP,

 tags:   Improving team performanceprofessional services deliveryWebinar

Key Techniques for Transforming Your Project Managers into Leaders

In this webinar, Joe Longo, VP for PSVillage and Michael Calkins, Senior Director at Teracore Inc, discuss the importance of developing leadership skills for Project Managers.


 by  Joe Longo, Mike Calkins

 tags:   leadership trainingproject management trainingWebinarreducing attrition

3 High-Impact Strategies to Increase Services Sales Within Your Existing Client Base

In this webinar, author and former Deloitte Partner, Michael McLaughlin, and Joe Longo, VP for PSVillage, share with you best practices for increasing services sales within your installed base....

 by  Michael McLaughlin, Joe Longo

 tags:   Webinarselling professional servicesincreasing services sales

5 Strategies for Bridging the Sales and Services Gap

In too many companies, Sales and Services organizations feud like the Hatfields and McCoys – with disastrous results.  Salespeople accuse their services counterparts of slowing the sales process...

 by  Carey Bettencourt, Managing Partner, Propelus

 tags:   Webinaraligning sales and servicesreducing friction between sales and services

Winning in the New Services World: Insights from the 2014 PSVillage Professional Services Industry Benchmark Study

The improving economy, the changing way services are being bought, and other trends were clearly reflected in the recent PSVillage Professional Services Benchmark Study.  But, some of the results...

 by  Brian Sommer

 tags:   WebinarPS salary trendPS salariesPS benchmark metrics

Driving a Customer-Centric Approach in Services: How New Trends Will Impact Your Services Business

Professional Services and Customer Success leaders must attend to many details. Keeping customers happy is at the top of the list. With many software companies moving to or adding a SaaS license...

 by  Irene Lefton

 tags:   Webinardriving a customer-centric services organizationhow to positively impact customer success

Working Effectively With Virtual Teams: How Services Leaders Can Leverage Tools & Techniques

In today’s global business environment it’s a given that Professional Services and Customer Success leaders will manage virtual teams. Virtual teams present particular challenges but there are...

 by  Irene Lefton

 tags:   Webinarmanaging a virtual teameffective tools for managing a remote workforce

Leaving the Client in the Box

Have you dealt with clients who get stuck in their own mental "box" & bring the deal or project to a grinding halt? It may show up as resistance, objections, or withdrawal. Steve Vislisel of...

 by  Steve Vislisel

 tags:   Consulting DeliveryProject managementTraining

Letting Clients Have Their Way

Steve Vislisel of says that clients can stretch your consulting projects so far they're out of scope. How do you say, "No" to clients while keeping a respectful relationship...

 by  Steve Vislisel

 tags:   Consulting DeliveryManaging customer expectationsTraining

Leaving the Client Behind

Being the "expert" with your clients can cost you plenty. Find out why jumping to solutions too quickly too quickly can alienate your consulting or solution sales clients, and cost you money.

 by  Steve Vislisel

 tags:   Consulting DeliveryConsulting Sales

Why Partnership?

Steve Vislisel says the key to successful delivery or sales relationships is to build partnerships. This video points out the need to move from a "vendor" to a "partner".

 by  Steve Vislisel

 tags:   Consulting DeliveryConsulting Sales

Practice Development - A Consulting Assessment Methodology

Joe Longo, VP at PSVillage, describes a powerful and concise methodology for performing process assessments using an objective,defacto-standard approach. This methodology can be employed by PSO...

 by  Joe Longo

 tags:   TrainingMethodology DevelopmentPractice Development

Recruiting Skills for Hiring & Retaining Key Talent

Sheryl Friesz takes you through the important considerations from interviewing to retaining key talent, leaning on her deep expertise in talent acquisition and management.


 by  Sheryl Friesz, Talent Acquisition Consultant, formerly Santorini Consulting

 tags:   Trainingimproving recruitmenttalent acquisitionretention

Building a Knowledge Management Systems for Services

Andrew Nash leads you through the approaches, techniques and challenges of building a KM system for your services organization. Mr. Nash draws on his deep experience in KM systems...

 by  Andrew Nash, formerly CEO Navaroo Consulting

 tags:   Building a Knowledge Management SystemTraining

Services Selling into Existing Clients. Part 1 of 3: Challenges & Opportunities

This is the first module of a 3-part session on selling services into existing clients.


 by  Michael McLaughlin, Principal

 tags:   SellingTraining

Services Selling into Existing Clients. Part 2 of 3: Reversing the Bow Tie

This is the second module of a 3-part session on selling services into existing clients.

 by  Michael McLaughlin, Principal

 tags:   SellingTraining

Services Selling into Existing Clients. Part 3 of 3: Strategies for Success

This is the third module of a 3-part session on selling services into existing clients.

 by  Michael McLaughlin, Principal

 tags:   SellingTraining

Six Activities for Successful In-house Software Deployment

Business transformation initiatives are challenging to deliver, no matter how...

 by  Seve Sexton, Partner & Co-founder

 tags:   StrategyTraining

Introduction to Finances - Part 3 of 3: Reports and Automation

Part 3 of 3: Tools and Automation

This module discusses, Reports, Dashboards and Tools used for tracking finances from Quote to Cash.The roles of a CRM,...

 by  Joe Longo, PSVillage

 tags:   FinancesTraining

Introduction to Finances - Part 2 of 3: Sales Pipeline & Forecast

Part 2 of 3: Criteria for develop a Sales Pipeline and Forecast


This module discusses the typical sales funnel and how it relates to the quote-to-cash process described in Part 1 of...

 by  Joe Longo

 tags:   FinancesTraining

Introduction to Finances - Part 1 of 3: The Quote to Cash Process

An Introduction to Finances for Services Managers


This module is an introduction to the terms commonly encountered by Services people when dealing with sales, accounting and finance...

 by  Joe Longo, PSVillage

 tags:   FinancesTraining

Career Planning for PSO Leaders

Joe Longo outlines a roadmap for achieving the status and recognition commonly sought after by PSO leaders. Mr. Longo describes his experiences and lessons learned while rising up...

 by  Joe Longo, former VP PSO MetricStream

 tags:   Training

Performance Management for Services Organizations

Rob Barnum has worked for PeopleSoft, Oracle, and a number of mid-sized software companies. Based on his wealth of experience, Mr. Barnum presents best practices for managing...

 by  Rob Barnum, VP Consulting, Oracle

 tags:   Training

Organizational Essentials for PSOs

This installment discusses the need for a well articulated PS strategy. While most PS Organizations will have all it, many organizations, even large and mature ones,...

 by  Joe Longo, VP Client Services

 tags:   Training

Denver Executive Breakfast Highlights on Managing Human Capital Supply & Demand

Steve DiViney, Managing Director, College of American Pathologists, discusses:

(a) Importance of Domain Knowledge

(b) Off-shore...

 by  Steve DiViney, Managing Director, College of American Pathologists

 tags:   Executive BreakfastTrainingWebinar

Chicago Executive Breakfast Highlights on Managing Human Capital Supply & Demand

Jeffrey Piper, Chief Customer Officer, SpringCM, discusses:

(a) Forecasting Services Demand

(b) Dealing with Resource Shortages...

 by  Jeffrey Piper, Chief Customer Officer, SpringCM

 tags:   Executive BreakfastTrainingWebinar

Bay Area Executive Breakfast Highlights on Managing Human Capital Supply & Demand

Irene Lefton, Vice President, Solutions, ABBYY USA, discusses:
(a) Reserving Resources during Long Sales & Delivery Cycles

 by  Irene Lefton, Vice President, Solutions, ABBYY USA

 tags:   Executive BreakfastTrainingWebinar

Austin Executive Breakfast Highlights on Managing Human Capital Supply & Demand

Ray Wolf, VP Emerging Services, OpenSymmetry, discusses: 

(a) College Recruiting

(b) General Recruiting


 by  Ray Wolf, VP Emerging Services, OpenSymmetry

 tags:   Executive BreakfastTrainingWebinar

Atlanta Executive Breakfast Highlights on Managing Human Capital Supply & Demand

Keith McInish, Managing Director WW PS, Rocket Software, discusses:

(a) Reduction in Training

(b) Involvement...

 by  Keith McInish, Managing Director WW PS, Rocket Software

 tags:   Training

PSVillage PSO Executive Breakfasts

The PSVillage PSO Executive Breakfasts are informal networking events for Services & Consulting executives in product companies. This video briefly describes the format and outcomes.

 by  Joe Longo, VP Client Services

 tags:   Executive Breakfast

Guided Tour of the PSVillage Site

A brief tour of the PSVillage site. This video walks you through the site navigation so that your mouse doesn't need to.

We visit:

- Forums

- Pulse...

 by  Joe Longo

 tags:   Training