Video Library

Leaving the Client in the Box

Have you dealt with clients who get stuck in their own mental "box" & bring the deal or project to a grinding halt? It may show up as resistance, objections, or withdrawal. Steve Vislisel of...

 by  Steve Vislisel

 tags:   Consulting DeliveryProject managementTraining

Letting Clients Have Their Way

Steve Vislisel of PowerofPartnership.net says that clients can stretch your consulting projects so far they're out of scope. How do you say, "No" to clients while keeping a respectful relationship...

 by  Steve Vislisel

 tags:   Consulting DeliveryManaging customer expectationsTraining

Practice Development - A Consulting Assessment Methodology

Joe Longo, VP at PSVillage, describes a powerful and concise methodology for performing process assessments using an objective,defacto-standard approach. This methodology can be employed by PSO...

 by  Joe Longo

 tags:   TrainingMethodology DevelopmentPractice Development

Recruiting Skills for Hiring & Retaining Key Talent

Sheryl Friesz takes you through the important considerations from interviewing to retaining key talent, leaning on her deep expertise in talent acquisition and management.

...

 by  Sheryl Friesz, Talent Acquisition Consultant, formerly Santorini Consulting

 tags:   Trainingimproving recruitmenttalent acquisitionretention

Building a Knowledge Management Systems for Services

Andrew Nash leads you through the approaches, techniques and challenges of building a KM system for your services organization. Mr. Nash draws on his deep experience in KM systems...

 by  Andrew Nash, formerly CEO Navaroo Consulting

 tags:   Building a Knowledge Management SystemTraining

Services Selling into Existing Clients. Part 1 of 3: Challenges & Opportunities

This is the first module of a 3-part session on selling services into existing clients.

 

 by  Michael McLaughlin, Principal

 tags:   SellingTraining

Services Selling into Existing Clients. Part 2 of 3: Reversing the Bow Tie

This is the second module of a 3-part session on selling services into existing clients.

 by  Michael McLaughlin, Principal

 tags:   SellingTraining

Services Selling into Existing Clients. Part 3 of 3: Strategies for Success

This is the third module of a 3-part session on selling services into existing clients.

 by  Michael McLaughlin, Principal

 tags:   SellingTraining

Six Activities for Successful In-house Software Deployment

Business transformation initiatives are challenging to deliver, no matter how...

 by  Seve Sexton, Partner & Co-founder

 tags:   StrategyTraining

Introduction to Finances - Part 3 of 3: Reports and Automation

Part 3 of 3: Tools and Automation

This module discusses, Reports, Dashboards and Tools used for tracking finances from Quote to Cash.The roles of a CRM,...

 by  Joe Longo, PSVillage

 tags:   FinancesTraining

Introduction to Finances - Part 2 of 3: Sales Pipeline & Forecast

Part 2 of 3: Criteria for develop a Sales Pipeline and Forecast

 

This module discusses the typical sales funnel and how it relates to the quote-to-cash process described in Part 1 of...

 by  Joe Longo

 tags:   FinancesTraining

Introduction to Finances - Part 1 of 3: The Quote to Cash Process

An Introduction to Finances for Services Managers

 

This module is an introduction to the terms commonly encountered by Services people when dealing with sales, accounting and finance...

 by  Joe Longo, PSVillage

 tags:   FinancesTraining

Career Planning for PSO Leaders

Joe Longo outlines a roadmap for achieving the status and recognition commonly sought after by PSO leaders. Mr. Longo describes his experiences and lessons learned while rising up...

 by  Joe Longo, former VP PSO MetricStream

 tags:   Training

Performance Management for Services Organizations

Rob Barnum has worked for PeopleSoft, Oracle, and a number of mid-sized software companies. Based on his wealth of experience, Mr. Barnum presents best practices for managing...

 by  Rob Barnum, VP Consulting, Oracle

 tags:   Training

Organizational Essentials for PSOs

Summary
This installment discusses the need for a well articulated PS strategy. While most PS Organizations will have all it, many organizations, even large and mature ones,...

 by  Joe Longo, VP Client Services

 tags:   Training

Denver Executive Breakfast Highlights on Managing Human Capital Supply & Demand

Steve DiViney, Managing Director, College of American Pathologists, discusses:

(a) Importance of Domain Knowledge

(b) Off-shore...

 by  Steve DiViney, Managing Director, College of American Pathologists

 tags:   Executive BreakfastTrainingWebinar

Chicago Executive Breakfast Highlights on Managing Human Capital Supply & Demand

Jeffrey Piper, Chief Customer Officer, SpringCM, discusses:

(a) Forecasting Services Demand

(b) Dealing with Resource Shortages...

 by  Jeffrey Piper, Chief Customer Officer, SpringCM

 tags:   Executive BreakfastTrainingWebinar

Bay Area Executive Breakfast Highlights on Managing Human Capital Supply & Demand

Irene Lefton, Vice President, Solutions, ABBYY USA, discusses:
(a) Reserving Resources during Long Sales & Delivery Cycles
...

 by  Irene Lefton, Vice President, Solutions, ABBYY USA

 tags:   Executive BreakfastTrainingWebinar

Austin Executive Breakfast Highlights on Managing Human Capital Supply & Demand

Ray Wolf, VP Emerging Services, OpenSymmetry, discusses: 

(a) College Recruiting

(b) General Recruiting

...

 by  Ray Wolf, VP Emerging Services, OpenSymmetry

 tags:   Executive BreakfastTrainingWebinar

Atlanta Executive Breakfast Highlights on Managing Human Capital Supply & Demand

Keith McInish, Managing Director WW PS, Rocket Software, discusses:

(a) Reduction in Training

(b) Involvement...

 by  Keith McInish, Managing Director WW PS, Rocket Software

 tags:   Training

Guided Tour of the PSVillage Site

A brief tour of the PSVillage site. This video walks you through the site navigation so that your mouse doesn't need to.

We visit:

- Forums

- Pulse...

 by  Joe Longo

 tags:   Training