Have you dealt with clients who get stuck in their own mental "box" & bring the deal or project to a grinding halt? It may show up as resistance, objections, or withdrawal. Steve Vislisel of...
Consulting DeliveryProject managementTraining
Steve Vislisel of PowerofPartnership.net says that clients can stretch your consulting projects so far they're out of scope. How do you say, "No" to clients while keeping a respectful relationship...
Consulting DeliveryManaging customer expectationsTraining
Joe Longo, VP at PSVillage, describes a powerful and concise methodology for performing process assessments using an objective,defacto-standard approach. This methodology can be employed by PSO...
TrainingMethodology DevelopmentPractice Development
Sheryl Friesz takes you through the important considerations from interviewing to retaining key talent, leaning on her deep expertise in talent acquisition and management.
Sheryl Friesz, Talent Acquisition Consultant, formerly Santorini Consulting
Trainingimproving recruitmenttalent acquisitionretention
Andrew Nash leads you through the approaches, techniques and challenges of building a KM system for your services organization. Mr. Nash draws on his deep experience in KM systems...
Andrew Nash, formerly CEO Navaroo Consulting
Building a Knowledge Management SystemTraining
This is the first module of a 3-part session on selling services into existing clients.
Michael McLaughlin, Principal
This is the second module of a 3-part session on selling services into existing clients.
This is the third module of a 3-part session on selling services into existing clients.
Business transformation initiatives are challenging to deliver, no matter how...
Seve Sexton, Partner & Co-founder
Part 3 of 3: Tools and Automation
This module discusses, Reports, Dashboards and Tools used for tracking finances from Quote to Cash.The roles of a CRM,...
Joe Longo, PSVillage
Part 2 of 3: Criteria for develop a Sales Pipeline and Forecast
This module discusses the typical sales funnel and how it relates to the quote-to-cash process described in Part 1 of...
An Introduction to Finances for Services Managers
This module is an introduction to the terms commonly encountered by Services people when dealing with sales, accounting and finance...
Joe Longo outlines a roadmap for achieving the status and recognition commonly sought after by PSO leaders. Mr. Longo describes his experiences and lessons learned while rising up...
Joe Longo, former VP PSO MetricStream
Rob Barnum has worked for PeopleSoft, Oracle, and a number of mid-sized software companies. Based on his wealth of experience, Mr. Barnum presents best practices for managing...
Rob Barnum, VP Consulting, Oracle
SummaryThis installment discusses the need for a well articulated PS strategy. While most PS Organizations will have all it, many organizations, even large and mature ones,...
Joe Longo, VP Client Services
Steve DiViney, Managing Director, College of American Pathologists, discusses:
(a) Importance of Domain Knowledge
Steve DiViney, Managing Director, College of American Pathologists
Jeffrey Piper, Chief Customer Officer, SpringCM, discusses:
(a) Forecasting Services Demand
(b) Dealing with Resource Shortages...
Jeffrey Piper, Chief Customer Officer, SpringCM
Irene Lefton, Vice President, Solutions, ABBYY USA
Ray Wolf, VP Emerging Services, OpenSymmetry, discusses:
(a) College Recruiting
(b) General Recruiting
Ray Wolf, VP Emerging Services, OpenSymmetry
Keith McInish, Managing Director WW PS, Rocket Software, discusses:
(a) Reduction in Training
Keith McInish, Managing Director WW PS, Rocket Software
A brief tour of the PSVillage site. This video walks you through the site navigation so that your mouse doesn't need to.
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