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Always Know What Done Looks Like - Strategies for Keeping Your Team Focused on the End Game

59.49 minutes

In the complex business of professional services, it is sometimes more productive for us to get back to fundamental basics. Shane Anastasi, Vice President...

by Shane Anastasi, VP, Salesforce.com

tags: Improving team performanceprofessional services deliveryWebinar

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PSVillage provides valuable insight for services leaders from the front lines. Today's breakfast discussion on consultant training was right on the money!

Mark Sherman

VP Cloud Services at Oracle
“The PSVillage Benchmark provides tremendous insight into the PS world. I’ve never seen one as comprehensive and detailed, and targeted specifically for the technology Professional Services industry.”

Bill Geist

President at Turning Point Management LLC
The best organization I belong to for networking with peers. I have always found the topics at the breakfasts to be very informative.

Michael O'Toole

VP, Professional Services at Plex Systems
"I really enjoyed the Atlanta Executive Breakfast. The facilitators did a great job, and the dialogue was in the sweet spot for helping to solve some of the challenges I face today."

Brett Bertz

Director, Global Leader Cloud Services at Avaya
“After I was hired to start a Software Services and Support group for a small, but growing software development company, I turned to PSVillage where my peers gave me some better organized ideas and also confirmed that many of the business processes I had implemented were right on track.”

Jeffrey Baldwin

Sr. Director, Services and Support at LiquidFrameworks, Inc.
I’ve been attending the PSVillage Executive Breakfasts for nearly a decade. I never miss them because they present an invaluable opportunity to discuss current issues and challenges that I face with a group of my peers. I always enjoy the interactions and leave with new ideas that I’m able to use right away.

Keith McInish

Managing Director, Worldwide Professional Services at Rocket Software
"The Atlanta breakfast meeting this morning was wonderful. I met some great people and already have a few follow-up meetings set. I have been raving to my co-workers about the information I get from the PSVillage site."

Tracey Brown

Principal, NA Technology Professional Services Leader at Mercer
"PSVillage is an excellent community of PS intellectuals. It's a wonderful platform to share best practices and opinions with peers, and to learn from the experiences of hands-on professionals working in the field. It serves as a medium for easy and broad communication in a very conducive environment."

Chakra Bokkisam

Vice President Professional Services at Verdasys, Inc.
The Professional Services executive meet-up you organized at Dreamforce was fantastic. There were so many people with great backgrounds. Another job well done!

Mary Nelson

Chief Delivery Officer at Alkami
"The PSVillage PS Benchmark is one of the most informative PS compensation benchmark studies I've seen. I'm currently working on a new variable compensation plan for my PS team and the ability to ensure that we are competitive across all roles is critical. It is particularly helpful to be able to filter the data in different ways to ensure that I'm comparing apples to apples."

Jeffrey Piper

Vice President and Chief Customer Officer at SpringCM
The executive breakfast topics are always on target for my level (VP of Professional Services) and the speakers are top rate. I always come away having learned something substantial that makes me better at what I do.

Scott Snow

Vice President of Delivery for the Americas at Tradeshift
"Great experience so far at PSVillage. Being able to connect with peers and discuss best practices has helped me improve our organization multiple times."

Nash (Nenad) Simeunovic

VP, Services at Merit Solutions
Best way to learn is through the experience of others and the PS Breakfasts provide the best venue for PS practitioners.

Rohith Kori

Senior Director Services at Scientific Gaming
"PSVillage is awesome - it is a valuable industry resource for me personally and for my company. I hired an employee as a direct result of my involvement with PSVillage, and have connected with other members to solve my PSA issues."

Sunil Nagdev

SVP, WW Services and Support at Imperva
"The strength of PSVillage is its community focus -- bringing professional services leaders together from around the world to collaborate, network and learn."

Lori Ellsworth

GM, PSA Applications at FinancialForce.com
Sharing information with peers who have similar experiences, challenges, and interesting solutions is extremely valuable. Thank you, PSVillage, for bringing us together!

Jan (Holman) Walsh

Director, Professional Services Application Development at Rocket Software